Operations & Data

Vendor Contact & Responsiveness Experience Survey

Captures how easy and effective it is for internal teams to reach and work with a vendor's point of contact — responsiveness, accuracy of contact info, and follow-through. An AI follow-up digs into the most recent real interaction to surface what actually happened when things went well or went wrong, beyond the rating.

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샘플 질문

템플릿에 포함된 내용을 미리 확인해 보세요. 모든 질문은 설문 공개 전에 자유롭게 수정할 수 있습니다.

질문 13개 · 약 7분

Q01

메시지

Thanks for taking a few minutes on this — we're checking how well our vendor contact process is working so we can fix what's broken. About 4-5 minutes, and specifics help more than general impressions.

Q02

단문형필수

Which vendor is this feedback about? (Replace with Vendor Name). (Template note: prefill this field per-vendor or per-contract before sending.)

Q03

객관식필수

In the last 90 days, how often have you contacted this vendor (email, call, ticket, or meeting)?

Not at all
Once or twice
Several times
Weekly or more

Q04

의견 척도필수

How easy is it to reach the right person at this vendor when you need something?

척도: 1 – 7

최소:Very difficult최대:Very easy

Q05

매트릭스필수

Thinking about your recent interactions with this vendor's contact(s), how much do you agree with each statement?

4개 행 × 5개 열

They respond within a reasonable timeframe
The contact information on file for them is accurate and current
They are professional and easy to work with
They follow through on commitments they make

열: Strongly disagree · Disagree · Neutral · Agree · Strongly agree

Q06

객관식필수

Is the vendor's listed contact (name, email, phone, or escalation path) currently accurate in our records?

Yes, fully accurate
Mostly, minor issues
No, significantly out of date
I don't know

Q07

평점 척도필수

Overall, how satisfied are you with your primary point of contact at this vendor?

범위: 1 – 5

최소:Very dissatisfied최대:Very satisfied

Q08

AI 인터뷰

Reconstruct the respondent's most recent real interaction with this vendor's contact: what they needed, who they reached out to, how long it took to get a useful response, and whether the issue was actually resolved. If they rated ease of reach or satisfaction low, probe concretely what broke down (wrong contact, no response, escalation needed) and what a better process would have looked like. If contact info was flagged as inaccurate, ask what specifically is wrong and how they found out.

Q09

객관식

What's your preferred way to reach this vendor's contact?

Email
Phone call
Shared ticketing/support system
Scheduled meetings
Instant messaging/chat

Q10

장문형

What's one change that would make working with this vendor's contact easier or faster?

Q11

객관식

Which best describes your role in working with this vendor?

Procurement/Sourcing
Operations
Finance/AP
IT
Legal/Compliance
Other
Prefer not to say

Q12

객관식

How long have you personally worked with this vendor?

Less than 3 months
3-12 months
1-3 years
More than 3 years
Prefer not to say

Q13

메시지

That's everything — thank you! Your answers feed directly into our vendor scorecards and help us clean up contact records and flag vendors who need a check-in.

포함된 기능

AI 후속 질문
정형화된 설문이 놓치는 세부 내용을, 주관식 답변에 맞춰 AI가 심층 질문으로 끌어냅니다.
주의력 확인 장치
성의 없는 답변과 저품질 응답자를 걸러내는 내장 안전장치입니다.
AI가 작성한 문안
문구, 질문 순서, 분기 로직까지 AI가 연구 목표에 맞춰 작성합니다.
자동 리포트
응답이 모이면 주요 주제, 인용문, 이해하기 쉬운 요약이 자동으로 작성됩니다.

다른 서비스와 비교

다른 설문 도구의 가장 유사한 템플릿을 검토했습니다. 그 도구들이 잘하는 점과, 이 템플릿이 한발 더 나아가는 지점을 정리했습니다.

이 템플릿을 선택하는 이유

Goes beyond a static contact-info form by asking how easy it actually is to reach the right person, how often contact happens, and whether the listed contact/escalation path is still accurate.
Includes an AI follow-up interview that reconstructs the respondent's most recent real interaction with the vendor's contact, surfacing what actually happened rather than relying on a single satisfaction score.
Combines a matrix on interaction quality, an overall satisfaction rating, and an open-ended question on what would make working with the contact easier, then routes respondent role and tenure to contextualize the feedback.
Automatically compiles responses into a vendor scorecard-ready report, with transparent prompts for how the AI follow-up was conducted.

Jotform

Simple Vendor Contact Form Template

This is a fielding-ready static form for capturing a vendor's contact details (name, email, phone) rather than a survey measuring responsiveness or contact experience. It's built on Jotform's drag-and-drop form builder with customizable fields and integrations. It's better suited to maintaining a vendor directory than to evaluating how well internal teams can actually work with a vendor's point of contact.

잘하는 점

Easy drag-and-drop customization of form fields
Free tier available with broad integration options
Mobile-friendly, quick to deploy for simple data capture

아쉬운 점

Static field collection only — no adaptive follow-up to probe what happened in a specific interaction
No automated quality scoring of responses
No mechanism to reconstruct or verify a recent real interaction beyond what's typed in

SurveyMonkey

Vendor Contact Form Template

A fielding-ready template on an established survey platform, positioned for collecting vendor contact information rather than probing the quality of ongoing vendor interactions. It benefits from SurveyMonkey's easy distribution and reporting tools, but the underlying question set is a standard static form rather than an experience-diagnostic survey. There's no indication it distinguishes between contact-info accuracy and relationship/responsiveness quality the way a dedicated experience survey would.

잘하는 점

Established platform with simple survey distribution and basic reporting
Quick to deploy using pre-built question templates
Familiar interface for teams already using SurveyMonkey

아쉬운 점

No adaptive AI probing into a specific recent interaction — fixed question set only
No automated per-response quality scoring
No published methodology or transparent prompt logic for how deeper insights are derived

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