Sales & Revenue

Sales Contact Experience Survey

Captures how a prospect or customer experienced a recent interaction with your sales team — responsiveness, relevance, and follow-up timing — with an AI follow-up interview that digs into the real reasons behind their likelihood-to-continue score. Built for sales ops and revenue leaders auditing rep performance and lead handling quality.

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샘플 질문

템플릿에 포함된 내용을 미리 확인해 보세요. 모든 질문은 설문 공개 전에 자유롭게 수정할 수 있습니다.

질문 12개 · 약 7분

Q01

메시지

Thanks for taking a few minutes to share feedback on your recent interaction with our sales team. Your responses are completely confidential and anonymized. Your honest answers help us improve how we work with prospects like you — this takes about 7 minutes.

Q02

객관식필수

How were you first contacted by our sales team?

Phone call
Email
Live chat
Event or conference
Referral
Website form request
Other

Q03

의견 척도필수

How well did the sales rep understand your specific business needs?

척도: 1 – 5

최소:Did not understand at all최대:Understood completely

Q04

매트릭스필수

How much do you agree with each statement about the sales rep you dealt with?

4개 행 × 5개 열

Was knowledgeable about the product or service
Responded quickly to my questions
Listened to what I actually needed
Respected my time and didn't oversell

열: Strongly disagree · Disagree · Neutral · Agree · Strongly agree

Q05

평점 척도필수

Overall, how would you rate your experience interacting with our sales rep?

범위: 1 – 5

최소:Poor최대:Excellent

Q06

객관식필수

In the last 30 days, was the pace of follow-up from our sales team appropriate?

Too fast or pushy
Just right
Too slow
I haven't received any follow-up yet

Q07

의견 척도필수

How likely are you to continue engaging with our sales team (e.g., another call, a demo, a proposal)?

척도: 0 – 10

최소:Not at all likely최대:Extremely likely

Q08

AI 인터뷰

Probe the reasoning behind the respondent's likelihood-to-continue score, anchoring on the specific rep interaction they just rated. If the score was low, uncover exactly what created hesitation (pace, relevance, trust, pricing signals, lack of follow-up) and what a rep could have done differently. If the score was high, identify the single moment or behavior that built confidence so it can be reinforced in training. Ask for one concrete example rather than a general impression.

Q09

객관식

What would most improve future interactions with our sales team?

Faster response times
More relevant product recommendations
Less pressure to decide quickly
Clearer pricing information upfront
More technical or product expertise from the rep
Other

Q10

객관식

What is the approximate size of your organization?

1-10 employees
11-50 employees
51-200 employees
201-1000 employees
1000+ employees
Prefer not to say

Q11

객관식

Which best describes your role in the buying decision?

Final decision maker
Key influencer
Researcher/evaluator
Not involved in the decision
Prefer not to say

Q12

메시지

Thank you for sharing your experience! Your feedback goes directly into coaching our sales team and improving how we follow up with people like you.

포함된 기능

AI 후속 질문
정형화된 설문이 놓치는 세부 내용을, 주관식 답변에 맞춰 AI가 심층 질문으로 끌어냅니다.
주의력 확인 장치
성의 없는 답변과 저품질 응답자를 걸러내는 내장 안전장치입니다.
AI가 작성한 문안
문구, 질문 순서, 분기 로직까지 AI가 연구 목표에 맞춰 작성합니다.
자동 리포트
응답이 모이면 주요 주제, 인용문, 이해하기 쉬운 요약이 자동으로 작성됩니다.

다른 서비스와 비교

다른 설문 도구의 가장 유사한 템플릿을 검토했습니다. 그 도구들이 잘하는 점과, 이 템플릿이 한발 더 나아가는 지점을 정리했습니다.

이 템플릿을 선택하는 이유

Goes beyond a static contact form with an AI follow-up interview that probes the real reasoning behind a respondent's likelihood-to-continue score
Combines structured measurement (opinion scales, a matrix of agreement statements, an overall rating) with open-ended AI-driven probing in one flow
Captures buying-context signals (org size, role in the decision) alongside experience data, so sales ops can segment rep performance by account type
Includes response quality scoring and an auto-generated report, so feedback goes directly into coaching rather than sitting in raw survey exports

QuestionPro

Sales Contact Form Survey Template

This is a static, fielding-ready template focused on capturing sales contact details and basic interaction feedback rather than a deep experience audit. It relies on standard survey question types with no adaptive follow-up, so nuance behind ratings goes unexplored. It's a reasonable starting point for quick contact capture but not built for rep-performance coaching.

잘하는 점

Ready-to-use template within an established survey platform with broad question-type support
Likely supports standard distribution and reporting/dashboard tools common to QuestionPro
Simple structure that's quick to deploy for basic contact-experience capture

아쉬운 점

No adaptive AI follow-up interview to probe why a respondent gave a particular score
No voice AI interview option or guided screen-share tasks
No automated per-response quality scoring or transparent prompt methodology published on the page

자주 묻는 질문