Digital Accessibility Barriers & Assistive Technology Experience Survey

Welcome to this survey about digital accessibility and assistive technology experiences. This survey asks about your recent experiences navigating websites and apps, including any barriers you've encountered. Your responses will help identify accessibility issues and prioritize improvements. • Participation is voluntary. You may skip any question or stop at any time. • There are no right or wrong answers — we want your honest experiences. • Your responses are confidential and will be reported in aggregate only. • Estimated completion time: 8–10 minutes. Please proceed when you are ready.

In the past 30 days, which assistive technologies or accessibility tools have you used on websites or apps? Select all that apply.

• Screen reader
• Screen magnifier / Zoom
• Keyboard-only navigation
• Switch control / switches
• Voice control / dictation
• Refreshable braille display
• High-contrast or custom color schemes
• Captions or transcripts
• Other (please specify)
• I do not use assistive technologies

In the past 30 days, which of the following tasks have you attempted on any website or app? Select all that apply.

• Sign up or sign in
• Search or browse content
• Checkout or purchase
• Fill out forms
• Upload or download files
• Update profile or settings
• Navigate between sections or pages
• Notifications or messages

Which of the following barriers have the most impact on your experience? Select up to 3.

• Missing or incorrect labels/announcements
• Keyboard traps or missing skip links
• Unexpected focus order
• Low contrast or small touch targets
• Form errors not announced
• Live updates not announced (dynamic content changes)
• Other (please specify)

We'd like to learn more about your specific experiences with assistive technology and digital accessibility. An AI moderator will ask you a couple of follow-up questions based on your earlier responses.

Which access needs apply to you? Select all that you wish to share.

• Blind or low vision
• Deaf or hard of hearing
• Cognitive or learning
• Motor or dexterity
• Speech
• Neurodivergent
• Chronic pain or fatigue
• Prefer not to say

Thank you for your time — your feedback directly helps improve digital accessibility for everyone. You may now submit your response.

Which is your primary assistive technology when using websites or apps?

• Screen reader
• Screen magnifier / Zoom
• Keyboard-only navigation
• Switch control / switches
• Voice control / dictation
• Refreshable braille display
• High-contrast or custom color schemes
• Captions or transcripts
• Other / not listed
• Not applicable — I do not use assistive technologies

Thinking about the tasks you attempted in the past 30 days, how easy or difficult were they overall to complete with your current setup?

Overall, how severe were the accessibility issues you experienced in the past 30 days?

Based on the experiences you described in this survey, is there anything else you would like to share about digital accessibility? (Optional)

What is your age group?

• 18–24
• 25–34
• 35–44
• 45–54
• 55–64
• 65+
• Prefer not to say

If you selected 'Other' above, please name or briefly describe the assistive technology or tool you use. (Optional)

Overall, how often are you able to successfully complete your intended tasks using your current setup?

Please describe one recent accessibility issue you experienced, including where it occurred (website, app, or specific page). If you can recall the steps that led to the issue, please include them.

Which of the following best describes your gender identity?

• Woman
• Man
• Non-binary
• Prefer to self-describe
• Prefer not to say

What device do you primarily use for online tasks?

• Desktop or laptop computer
• Smartphone
• Tablet
• Multiple devices equally
• Other (please specify)

Approximately how many accessibility blockers did you encounter in the past 30 days?

• None
• 1–2
• 3–5
• 6–10
• More than 10
• Not sure

If you prefer to self-describe your gender identity, please do so here. (Optional)

Which browsers or in-app webviews do you use most often? Select all that apply.

• Chrome
• Firefox
• Safari
• Microsoft Edge
• Opera
• Samsung Internet
• Android WebView
• In-app browser (e.g., Facebook, X, Instagram)
• Other (please specify)

In which region do you currently live?

• Africa
• Asia
• Europe
• North America
• Oceania
• South America
• Prefer not to say

What is the highest level of education you have completed?

• Less than high school
• High school or equivalent
• Some college or associate degree
• Bachelor's degree
• Master's degree
• Doctorate
• Prefer not to say

What is your current employment status? Select all that apply.

• Full-time
• Part-time
• Self-employed
• Student
• Unemployed
• Retired
• Not able to work
• Prefer not to say