Q01
Message
All templatesPrivacy & Compliance
Passkeys Readiness & Risk Assessment
An internal stakeholder survey to assess organizational readiness for passkeys/passwordless authentication, surface security and UX risks, and align cross-functional teams on rollout priorities.
Sample questions
A preview of what’s in the template. Every question is editable before you launch.
24 questions · ~11 min
Q02
Multiple Choice
Which of the following describe your involvement with authentication today? Select all that apply.
- I make authentication strategy decisions
- I implement authentication systems
- I provide security governance/risk oversight
- I support end users (help desk/training)
- I own a product or service affected by auth UX
- Other (please specify)
Q03
Multiple Choice
Which sign-in methods are currently in active use at our organization? Select all that apply.
- Passwords + MFA (e.g., OTP/app push)
- Passwords without MFA
- Single sign-on (SSO)
- Hardware security keys
- Biometric login on managed devices
- Magic links or one-time codes
- Social login (e.g., Google/Apple)
- Not sure
- Other (please specify)
Q04
Ranking
Rank the outcomes we should prioritize with a passkeys rollout. Drag to order; top = highest priority.
- Reduce phishing risk
- Lower password reset volume
- Improve login UX and speed
- Strengthen overall security posture
- Reduce credential stuffing and fraud
- Improve compliance posture
Drag to rank
Q05
Multiple Choice
Which concerns should we address before a wider passkeys rollout? Select all that apply.
- Account recovery and lost devices
- Shared or kiosk device scenarios
- Legacy browser/app support
- Help desk workload during transition
- Total cost and licensing
- Compatibility with SSO/IdP
- Vendor lock-in or portability
- Regulatory/assurance requirements
- User resistance or change fatigue
- Other (please specify)
Q06
Multiple Choice
Who would be the best candidates for an initial passkeys pilot? Select all that apply.
- Security/IT staff
- Engineering teams
- Early adopters/volunteers
- New hires
- Contractors/partners
- Customer support
- Other (please specify)
Q07
Long Text
Based on your responses in this survey, please share any additional comments, concerns, or context we should consider for a passkeys rollout.
Q08
Dropdown
Which department or function do you primarily represent?
- Security/GRC
- IT/Infrastructure
- Engineering/Development
- Product Management
- Design/UX
- Customer Support
- Finance/Procurement
- HR/People
- Other
Q09
Message
Thank you for your time—your input will directly inform our passkeys rollout planning and risk mitigation strategy. If you have any questions, please reach out to [contact].
Q10
Opinion Scale
How familiar are you with passkeys/passwordless authentication concepts?
Scale: 1 – 7
Min:Not at all familiarMax:Extremely familiar
Q11
Multiple Choice
In your view, which technical dependencies are most important to address for a passkeys rollout? Select up to 3.
- Compatibility with our IdP/SSO
- Mobile device management (MDM) integration
- Platform coverage (iOS, Android, Windows, macOS, ChromeOS)
- Browser support
- FIDO2/security key support
- SDKs for native and mobile apps
- Compliance/audit logging requirements
- Disaster recovery and fallback access
- Not sure / not applicable to my role
Q12
Dropdown
What timeline feels realistic for piloting or expanding passkeys at our organization?
- Already in use
- Evaluating now
- 0–3 months
- 3–6 months
- 6–12 months
- Over 12 months
- No plans
Q13
Opinion Scale
How likely is it that account recovery and lost-device scenarios will cause significant issues during rollout?
Scale: 1 – 7
Min:Very unlikelyMax:Very likely
Q14
Multiple Choice
Which metrics would you use to judge the success of a passkeys rollout? Select up to 3.
- Password reset tickets down
- Fewer MFA prompts
- Authentication success rate
- Median login time
- Fewer phishing/security incidents
- User satisfaction (CSAT)
- Support cost per user
- Passkeys adoption rate
Q15
AI Interview
We'd like to explore your perspective on passkeys adoption in more depth. An AI moderator will ask a couple of follow-up questions based on your earlier responses.
Q16
Dropdown
What is your seniority level?
- Individual contributor
- Team lead/Manager
- Director
- VP or above
Q17
Opinion Scale
Overall, how ready is our organization to move forward with passkeys?
Scale: 1 – 7
Min:Not at all readyMax:Fully ready
Q18
Opinion Scale
How likely is it that legacy app/browser compatibility will cause significant issues during rollout?
Scale: 1 – 7
Min:Very unlikelyMax:Very likely
Q19
Long Text
What do you see as the biggest blockers to adopting passkeys at our organization?
Q20
Dropdown
How long have you been with the organization?
- Less than 1 year
- 1–2 years
- 3–5 years
- 6–10 years
- More than 10 years
Q21
Opinion Scale
How likely is it that user resistance or change fatigue will cause significant issues during rollout?
Scale: 1 – 7
Min:Very unlikelyMax:Very likely
Q22
Dropdown
Where are you primarily based?
- North America
- Europe
- Asia-Pacific
- Latin America
- Middle East & Africa
- Prefer not to say
Q23
Opinion Scale
How likely is it that help desk overload will cause significant issues during rollout?
Scale: 1 – 7
Min:Very unlikelyMax:Very likely
Q24
Ranking
Rank the following areas by where we should invest most to mitigate passkeys rollout risks. Drag to order; top = highest investment priority.
- User training and communications
- Support tooling and staffing
- Account recovery and backup flows
- Legacy app/browser compatibility
- Compliance and audit readiness
- Vendor evaluation and exit plans
- Monitoring and analytics
Drag to rank
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
How it compares
We reviewed the closest templates from other survey tools. Here’s what they do well — and where this template goes further.
Why this template
- Includes dedicated risk-likelihood questions on specific passkeys failure modes—account recovery/lost devices, legacy app compatibility, user resistance, and help desk overload—rather than generic security risk items
- Uses ranking questions to force explicit prioritization of both rollout outcomes and where to invest mitigation effort, surfacing cross-functional disagreement
- Includes an AI follow-up interview to probe open-ended perspectives on adoption blockers beyond what closed-ended questions capture
- Segments respondents by department, seniority, tenure, and location so results can be cross-tabbed to see where readiness and concerns diverge across the organization
SurveySparrow
Information Security Risk Assessment QuestionnaireThis is a general information security risk assessment template, not one built around passkeys or passwordless authentication specifically. It's a fielding-ready questionnaire covering broad security risk themes, so teams would need to substantially rewrite or extend it to address passkeys-specific rollout concerns like legacy compatibility or pilot candidate selection.
What it does well
- Ready-to-use structured questionnaire format for security risk topics
- Backed by SurveySparrow's survey platform with standard question types and distribution
- Broad security risk framing that could serve as a starting point for adjacent assessments
Where it falls short
- No passkeys- or passwordless-specific content (dependencies, pilot readiness, rollout metrics)
- Static question set with no adaptive AI follow-up to probe stated concerns in more depth
- No published methodology for how risk questions were scored or weighted
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.
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