Which statements describe your involvement with authentication today? Select all that apply.
I make authentication strategy decisions I implement authentication systems I provide security governance/risk oversight I support end users (help desk/training) I own a product or service affected by auth UX
Which technical dependencies are most important for a passkeys rollout in our organization? Select up to 3.
Compatibility with our IdP/SSO Mobile device management (MDM) integration Platform coverage (iOS, Android, Windows, macOS, ChromeOS) Browser support FIDO2/security key support SDKs for native and mobile apps Compliance/audit logging requirements Disaster recovery and fallback access
How familiar are you with passkeys/passwordless authentication concepts?
Range: 1 – 10
Min: Not at all familiar Mid: Moderately familiar Max: Very familiar
Which sign-in methods are in active use here today? Select all that apply.
Passwords + MFA (e.g., OTP/app push) Passwords without MFA Single sign-on (SSO) Hardware security keys Biometric login on managed devices Magic links or one-time codes Social login (e.g., Google/Apple)
What timeline feels realistic for piloting or expanding passkeys?
Already in use Evaluating now 0–3 months 3–6 months 6–12 months Over 12 months No plans
Which benefits would passkeys most likely deliver here? Select up to 3.
Reduced phishing risk Fewer password reset requests Stronger overall security posture Faster logins/better UX Lower credential stuffing/fraud Improved compliance posture Not sure / need more info
Rank the outcomes we should prioritize with passkeys (drag to order; top = highest priority).
Drag to order (top = most important)
Reduce phishing risk Lower password reset volume Improve login UX/speed Strengthen security posture Reduce credential stuffing/fraud
Overall, how ready are we to move forward with passkeys?
Scale: 10 (star)
Min: Not ready Max: Ready to roll
What are the biggest blockers you see to adopting passkeys here?
Max 600 chars
Which concerns should we address before wider rollout? Select all that apply.
Account recovery and lost devices Shared or kiosk device scenarios Legacy browser/app support Help desk workload during transition Total cost and licensing Compatibility with SSO/IdP Vendor lock-in or portability Regulatory/assurance requirements User resistance or change fatigue
How likely are the following risks during a passkeys rollout?
Rows Very unlikely Unlikely Possible Likely Very likely High help desk volume in first month • • • • • Users locked out due to device loss • • • • • Incompatibility with key legacy apps • • • • • Low adoption without strong nudges • • • • • Compliance/audit gaps • • • • • Vendor or platform limitations • • • • •
Allocate 100 points across the areas where we should invest to mitigate risks (total must equal 100).
Total must equal 100
User training and communications Support tooling and staffing Account recovery and backup flows Legacy app/browser compatibility Compliance and audit readiness Vendor evaluation and exit plans Monitoring and analytics Min per option: 0 Whole numbers only
Who are the best candidates for an initial pilot? Select all that apply.
Security/IT staff Engineering teams Early adopters/volunteers New hires Contractors/partners Customer support
Which 1–3 metrics would you use to judge success? Select up to 3.
Password reset tickets down Fewer MFA prompts Authentication success rate Median login time Fewer phishing/security incidents User satisfaction (CSAT) Support cost per user Passkeys adoption rate
Which department or function do you primarily represent?
Security/GRC IT/Infrastructure Engineering/Development Product Management Design/UX Customer Support Finance/Procurement HR/People Other
What is your seniority level?
Individual contributor Team lead/Manager Director VP or above
How long have you been with the organization?
Less than 1 year 1–2 years 3–5 years 6–10 years More than 10 years
Where are you primarily based?
North America Europe Asia-Pacific Latin America Middle East & Africa Prefer not to say
Attention check: To confirm you’re paying attention, please select “I acknowledge.”
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Welcome! This brief survey will help us understand our readiness for passkeys and any risks to address. Thanks in advance for your candid input.
Any other comments, concerns, or context we should consider for a passkeys rollout?
Max 600 chars
AI Interview: 2 Follow-up Questions on Passkeys Adoption
Length: 2 Personality: Expert Interviewer Mode: Fast
Thank you for your time—your input will directly inform our passkeys rollout plan.