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Product Recommendations Experience Survey Template

Assess relevance, control, and diversity of product recommendations. Capture user feedback to optimize personalization, satisfaction, and conversion.

What's Included

AI-Powered Questions

Intelligent follow-up questions based on responses

Automated Analysis

Real-time sentiment and insight detection

Smart Distribution

Target the right audience automatically

Detailed Reports

Comprehensive insights and recommendations

Sample Survey Items

Q1
Dropdown
When did you last view recommendations in our product?
  • Within the last 7 days
  • 8-14 days ago
  • 15-30 days ago
  • More than 30 days ago
  • I don't recall
Q2
Multiple Choice
In that session, did you act on a recommendation (e.g., click, save, or purchase)?
  • Yes
  • No
  • Not applicable
Q3
Multiple Choice
If you did not act on a recommendation last time, what were the reasons? (Select all that apply)
  • Did not seem relevant
  • Already had enough options
  • Not enough helpful details
  • Concerns about accuracy/trust
  • Not timely for my task
  • I prefer finding items myself
  • I was just browsing/curious
Q4
Opinion Scale
Overall, how useful are our recommendations for completing your goals?
Range: 1 10
Min: Not usefulMid: Moderately usefulMax: Extremely useful
Q5
Matrix
Please indicate your agreement with each statement about our recommendations (last 30 days).
RowsStrongly disagreeDisagreeNeither agree nor disagreeAgreeStrongly agree
They help me discover new items
They save me time
They help me decide between options
They match my interests
They increase my satisfaction with the product
Q6
Rating
When you use recommendations, how often do they lead to a successful outcome (e.g., found what you needed, saved time)?
Scale: 10 (star)
Min: Rarely successfulMax: Almost always
Q7
Opinion Scale
I feel in control of the recommendations I see.
Range: 1 10
Min: No controlMid: Some controlMax: A lot of control
Q8
Multiple Choice
Which controls have you used to influence recommendations in the last 30 days? (Select all that apply)
  • Like/thumb up
  • Dislike/thumb down
  • Hide or mute items
  • Follow topics/sources
  • Adjust interests/preferences
  • Clear or reset history
  • Mark "not interested" or skip
  • None of these
Q9
Opinion Scale
Overall, the controls I used noticeably improve my recommendations.
Range: 1 10
Min: No differenceMid: Some improvementMax: Big improvement
Q10
Ranking
If you have not used controls, which would be most useful to you? Rank your top choices.
Drag to order (top = most important)
  1. More visible feedback buttons
  2. Per-item controls (hide/mute)
  3. Topic/source follow or block
  4. Adjustable diversity slider
  5. Profile preference settings
  6. Clearer explanations (why recommended)
Q11
Opinion Scale
How diverse are the recommendations you typically see (last 30 days)?
Range: 1 10
Min: All very similarMid: Balanced mixMax: All very diverse
Q12
Numeric
In the last 7 days, how many times did you notice near-duplicate recommendations?
Accepts a numeric value
Whole numbers only
Q13
Constant Sum
Allocate 100 points across the following to show your ideal balance.
Total must equal 100
  • Familiar items
  • New-to-you items
  • Variety across topics
Min per option: 0Whole numbers only
Q14
Multiple Choice
Attention check: To confirm you're paying attention, please select "Agree".
  • Strongly disagree
  • Disagree
  • Neither agree nor disagree
  • Agree
  • Strongly agree
Q15
Dropdown
What is your age group?
  • Under 18
  • 18-24
  • 25-34
  • 35-44
  • 45-54
  • 55-64
  • 65 or older
  • Prefer not to say
Q16
Dropdown
Which region do you primarily use the product from?
  • North America
  • Europe
  • Asia-Pacific
  • Latin America
  • Middle East & Africa
  • Prefer not to say
Q17
Dropdown
How long have you used this product?
  • Less than 1 month
  • 1-6 months
  • 7-12 months
  • 1-2 years
  • More than 2 years
  • I do not use it regularly
  • Prefer not to say
Q18
Opinion Scale
How often do you engage with recommendations when using the product?
Range: 1 10
Min: NeverMid: SometimesMax: Very often
Q19
Long Text
What would make our recommendations more useful, controllable, and diverse for you?
Max 600 chars
Q20
Chat Message
Welcome! This brief survey takes about 3–4 minutes. Please answer based on your recent experience with recommendations in our product.
Q21
AI Interview
AI Interview: 2 Follow-up Questions on your recommendations experience
AI InterviewLength: 2Personality: Expert InterviewerMode: Fast
Q22
Chat Message
Thanks for your time—your feedback helps us improve!

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Product Recommendations Experience Survey Template - Survey Template | QuestionPunk