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Post-Incident Trust & Communication Assessment
Measures incident impact, communication effectiveness, and trust recovery across stakeholder roles. Designed for internal post-incident reviews to identify systemic improvement priorities.
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Post-Incident Trust & Communication Assessment
Welcome! This survey asks about one specific incident from the last 90 days. Your participation is voluntary and you may stop at any time. There are no right or wrong answers — we want your honest perspective. All responses are confidential and will be reported only in aggregate to improve incident response practices. The survey takes approximately 13 minutes to complete.
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Sample questions
A preview of what’s in the template. Every question is editable before you launch.
26 questions · ~12 min
Message
Please think about the single most recent incident that affected your team or work in the last 90 days. All of the following questions refer to that specific incident.
Q01
Multiple Choice
What was your primary stakeholder role during that incident?
- Engineering (dev/infra/SRE)
- Product management
- Customer support/success
- Sales or account management
- Marketing/PR
- Operations/IT
- Security/compliance
- Executive/leadership
- Other
Q02
Multiple Choice
How directly were you involved in managing the incident?
- Primary responder/on-call
- Contributor or subject-matter expert
- Informed stakeholder/observer
- Affected but not involved in response
Q03
Dropdown
What was the business severity level assigned to that incident?
- Sev-1 (critical, widespread impact)
- Sev-2 (high, significant impact)
- Sev-3 (moderate, limited impact)
- Sev-4 (low, minor impact)
- Not sure
Q04
Opinion Scale
How much impact did this incident have on customer experience or revenue?
Scale: 1 – 7
Min:No impact at allMax:Extreme impact
Q05
Opinion Scale
How much impact did this incident have on internal team productivity?
Scale: 1 – 7
Min:No impact at allMax:Extreme impact
Q06
Opinion Scale
How much impact did this incident have on team morale or confidence?
Scale: 1 – 7
Min:No impact at allMax:Extreme impact
Q07
Opinion Scale
How much impact did this incident have on SLA compliance or contractual obligations?
Scale: 1 – 7
Min:No impact at allMax:Extreme impact
Q08
Multiple Choice
Approximately how long was customer-visible impact present?
- Under 30 minutes
- 30–59 minutes
- 1–3 hours
- 3–12 hours
- 12–24 hours
- More than 24 hours
- Not sure or not customer-visible
Q09
Dropdown
Approximately how many separate incidents affected your work area in the last 90 days?
- 1
- 2–3
- 4–6
- 7–10
- More than 10
- Not sure
Q10
Opinion Scale
How would you rate the timeliness of incident communications you received?
Scale: 1 – 7
Min:Very poorMax:Excellent
Q11
Opinion Scale
How would you rate the accuracy of incident communications you received?
Scale: 1 – 7
Min:Very poorMax:Excellent
Q12
Opinion Scale
How would you rate the clarity of incident communications you received?
Scale: 1 – 7
Min:Very poorMax:Excellent
Q13
Opinion Scale
How would you rate the completeness of incident communications you received?
Scale: 1 – 7
Min:Very poorMax:Excellent
Q14
Multiple Choice
Which single channel did you rely on most for incident updates?
- Chat (e.g., Slack/Teams)
- Status page or incident tool
- Pager/on-call app notifications
- Live briefings/meetings
- Ticketing system (e.g., Jira/ServiceNow)
- Other
Q15
Opinion Scale
Overall, how useful were the incident communications in enabling you to do your job?
Scale: 1 – 7
Min:Not at all usefulMax:Extremely useful
Q16
Opinion Scale
Compared with before the incident, how would you describe your current level of trust in the affected system or process?
Scale: 1 – 7
Min:Much lower than beforeMax:Much higher than before
Q17
Multiple Choice
How long did it take until you were comfortable resuming normal operations?
- Immediately after mitigation
- Within the same day
- 1–3 days
- 4–7 days
- More than a week
- Still not fully comfortable
Q18
Opinion Scale
How would you rate the quality of post-incident follow-up (e.g., post-mortem review, action items, assigned owners)?
Scale: 1 – 7
Min:Very poorMax:Excellent
Q19
Ranking
Rank the following areas by how much improvement they need for incidents like this one. Place the highest-priority area at the top.
- Early detection speed
- Update cadence during response
- External/customer communication clarity
- Decision-making and alignment
- Ownership and role clarity
- Tooling/visibility (dashboards, alerts)
Drag to rank
Q20
Long Text
If you could change one thing to reduce business impact next time, what would it be?
Q21
AI Interview
We'd like to explore your incident experience in a bit more depth. An AI moderator will ask you a couple of follow-up questions based on your earlier responses.
Q22
Long Text
Based on your responses in this survey, is there anything else you would like to share about this incident or the recovery process?
Q23
Multiple Choice
Where are you primarily based?
- North America
- Europe
- Asia Pacific
- Latin America
- Middle East/Africa
- Other
- Prefer not to say
Q24
Multiple Choice
What is your organization's approximate size?
- 1–49 employees
- 50–249 employees
- 250–999 employees
- 1,000–4,999 employees
- 5,000+ employees
- Prefer not to say
Q25
Multiple Choice
What is your current job level?
- Individual contributor
- People manager
- Director
- VP/C-level
- Other
- Prefer not to say
Q26
Multiple Choice
How long have you been with your current organization?
- 0–6 months
- 7–12 months
- 1–2 years
- 3–5 years
- 6+ years
- Prefer not to say
Message
Thank you for your time. Your feedback will directly inform improvements to our incident response and recovery processes.
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
How it compares
We reviewed the closest templates from other survey tools. Here’s what they do well — and where this template goes further.
Why this template
- Focuses on one specific recent incident (not communication in general), capturing severity, duration, and impact on customer experience, productivity, morale, and SLA compliance in a single structured flow
- Breaks communication effectiveness into distinct dimensions (timeliness, accuracy, clarity, completeness) plus channel reliance, rather than a single generic rating
- Includes trust-recovery-specific measures (current trust level vs. before the incident, time to resume normal operations, post-mortem quality) that generic communication surveys don't cover
- Adds an AI follow-up interview to probe open-ended answers like the ranked improvement areas and the 'what would you change' response, plus a closing open-text question, giving depth static forms can't reach
SurveySparrow
Communication Skills Assessment Questionnaire TemplateThis is a general employee communication skills questionnaire, not an incident-specific trust or impact assessment. It's a ready-to-field template but covers competency/style rather than post-incident recovery dynamics. Useful for periodic communication reviews rather than event-driven incident debriefs.
What it does well
- Ready-to-use fielding template aimed at employee communication skills
- Likely includes standard rating-scale questions for quick deployment
- Positioned within a broader employee-experience template library
Where it falls short
- No incident-specific framing (severity, duration, customer impact) evident in the title/purpose
- Static question set with no adaptive AI follow-up to probe individual answers
- No published methodology for how scores or quality are derived
QuestionPro
Company Communication Survey | Communication survey questionsA general company communications evaluation template, useful for broad internal comms health checks but not built around a specific incident or trust-recovery timeline. It reads as a standard survey template rather than an incident post-mortem tool. Good for recurring comms pulse checks, not systemic incident-review reporting.
What it does well
- Established survey platform with a dedicated communication-survey template
- Likely covers multiple facets of internal communication broadly
- Part of a larger library of survey templates for easy customization
Where it falls short
- No apparent incident-severity, duration, or stakeholder-role segmentation
- Fixed-question format; no adaptive AI or voice interview follow-up
- No transparent scoring/prompt methodology published on the page
Typeform
Communication Style Survey FormThis template assesses individual communication style/preferences rather than organizational post-incident communication effectiveness or trust recovery. It's a conversational-style form good for engagement, but not designed for incident review or stakeholder-role comparison. Best viewed as a personality/style survey, not an incident assessment.
What it does well
- Clean, conversational form format typical of Typeform templates
- Good for capturing individual communication-style preferences
- Easy to customize for general workplace communication topics
Where it falls short
- No incident, severity, or trust-recovery focus in scope
- No adaptive AI or voice-based follow-up interviews
- No automated quality scoring or auto-generated report described
Frequently asked questions
What questions are in the “Post-Incident Trust & Communication Assessment” template?
The template includes 26 ready-to-use questions, starting with: “What was your primary stakeholder role during that incident?” · “How directly were you involved in managing the incident?” · “What was the business severity level assigned to that incident?”. The full set is previewed above, and every question is editable.
How long does this survey take to complete?
Respondents typically finish the 26 questions in about 12 minutes.
Can I customize this template?
Yes — every question, answer option, and the ordering is editable before you launch. You can add or remove questions, or ask the AI editor to rework the survey around your research goal.
Is this template free to use?
Yes. Open it in the editor and start customizing right away — no account required to try it, and the free plan covers launching your survey.
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.
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