Crypto Wallet Setup, Recovery & Transaction UX Survey

Welcome! This survey explores your experience with cryptocurrency wallet setup, recovery, and transactions. It should take approximately 7–10 minutes to complete. Your participation is entirely voluntary, and you may stop at any time. There are no right or wrong answers — we are interested in your honest opinions and experiences. All responses are confidential and will be reported in aggregate only. By continuing, you agree to participate in this research.

Which of the following wallet types have you used in the last 6 months? Select all that apply.

• Browser extension wallet
• Mobile app wallet
• Hardware wallet
• Web (hosted) wallet
• Desktop wallet
• Custodial exchange wallet
• None of the above

Overall, how easy or difficult was your most recent wallet setup experience?

During setup, were you prompted to create a recovery (seed) phrase?

• Yes
• No
• Not sure

Approximately how many on-chain transactions (e.g., token sends, swaps, contract interactions) have you initiated in the last 30 days?

• 0
• 1–2
• 3–5
• 6–10
• 11–20
• More than 20

Rank the following from most to least important to you when sending a transaction.

1. Low total fee
2. Clear fee estimate before confirming
3. Fast confirmation time
4. Strong security warnings
5. Address validation
6. Easy to retry or cancel

How likely are you to recommend your primary wallet to a friend or colleague?

Based on your responses in this survey, please share any additional thoughts or suggestions about wallet setup, recovery, or transactions.

What is your age group?

• 18–24
• 25–34
• 35–44
• 45–54
• 55–64
• 65+
• Prefer not to say

Thank you for completing this survey! Your feedback will directly inform improvements to wallet setup, recovery, and transaction experiences. All responses are confidential and will be reported in aggregate only.

Which one is your primary wallet today?

• Browser extension wallet
• Mobile app wallet
• Hardware wallet
• Web (hosted) wallet
• Desktop wallet
• Custodial exchange wallet

How clear was the account creation step (e.g., setting a PIN or password)?

How do you currently store your recovery phrase? Select all that apply. (Your response is confidential and will not be linked to your identity.)

• Paper stored securely
• Password manager
• Metal backup
• Split across locations
• Encrypted digital file
• Memorized
• I don't have a recovery phrase
• Other (please specify)

How clear are the gas/network fee estimates displayed in your primary wallet?

Which of the following features would most improve transaction clarity in your wallet? Select up to 2.

• Clearer fee breakdown
• Better default gas settings
• Human-readable addresses (e.g., ENS name resolution)
• Real-time confirmation time estimates
• Clearer error messages and recovery tips

We'd like to explore your wallet experience in a bit more depth. An AI moderator will ask a couple of follow-up questions based on your earlier responses.

How do you describe your gender?

• Woman
• Man
• Non-binary
• Prefer to self-describe
• Prefer not to say

When did you most recently set up a new self-custody wallet?

• Within the last 7 days
• 8–30 days ago
• 1–3 months ago
• 3–6 months ago
• 6–12 months ago
• Over 1 year ago
• I have never set up a self-custody wallet

How clear was the step where you recorded your recovery (seed) phrase?

How confident are you that you could successfully recover wallet access using your recovery phrase?

How clear is the destination address display when you are about to send a transaction?

Which region do you currently live in?

• North America
• Central America & Caribbean
• South America
• Western Europe
• Eastern Europe
• Middle East & North Africa
• Sub-Saharan Africa
• South Asia
• East Asia
• Southeast Asia
• Oceania
• Prefer not to say

How clear was the step where you verified your recovery phrase?

What, if anything, was confusing or concerning about the recovery process?

How clear is the transaction status information (e.g., pending, confirmed, failed)?

What is the highest level of education you have completed?

• Some high school or less
• High school diploma or GED
• Some college / Associate degree
• Bachelor's degree
• Master's degree
• Doctorate / Professional degree
• Prefer not to say

How clear was connecting to your first network or blockchain?

How clear are token approval or allowance details when interacting with smart contracts?

For your most recent transaction, did you experience any of the following issues? Select all that apply.

• No issues
• Fee too low / needed to retry
• Wrong network selected
• Confusing approval or allowance step
• Address format or checksum warning
• Transaction stuck or delayed unexpectedly
• Other (please specify)