First-Run UX Guidance Evaluation Survey

Welcome! This short survey asks about your experience with in-product guidance during your first use of the product. There are no right or wrong answers — we're interested in your honest opinions. Your participation is voluntary and you may stop at any time. All responses are confidential and will be reported in aggregate to improve the onboarding experience. Estimated time: 11 minutes.

About how many days ago did you first use this product?

• Today
• 1–3 days ago
• 4–7 days ago
• 8–14 days ago
• More than 14 days ago

Before your first session, how familiar were you with similar products?

During your first session, which types of in-product guidance did you notice? (Select all that apply.)

• Tooltips
• Interactive walkthrough
• Checklist or task list
• I didn't see any guidance

The following questions are about the in-product guidance you noticed during your first session.

Overall, how useful was the in-product guidance you saw?

How would you rate the timing of when the guidance appeared?

How clear was the in-product guidance you experienced overall?

Overall, how would you describe the amount of in-product guidance you received?

During your first session, did you complete a tutorial or walkthrough?

• Yes
• No
• Not sure

What was the main reason you skipped or stopped the tutorial?

Which guidance format was most helpful to you overall?

• Tooltips
• Interactive walkthrough
• Checklist or task list
• Not sure / None

Please describe anything about the guidance that felt unclear or poorly timed (e.g., wording, placement, or flow).

The following questions are for users who did not notice any in-product guidance during their first session.

Where in the product did you expect help or guidance to appear?

Without in-product guidance, how did you orient yourself?

• Clicked around to explore
• Read help docs/FAQ
• Searched the web
• Asked someone
• I gave up
• Other (please specify)

How confident did you feel completing your first task without in-product guidance?

We'd like to understand your onboarding experience in more detail. An AI moderator will ask you a couple of follow-up questions based on your earlier answers.

Based on your responses in this survey, is there anything else you'd like to share about the onboarding guidance or your first-use experience?

Which role best describes you?

• Individual contributor
• Manager
• Executive
• Student
• Other

Which area best describes your industry or function?

• Software/IT
• Design/UX
• Data/Analytics
• Marketing/Sales
• Operations/Support
• Other

Which device did you primarily use during your first session?

• Desktop or laptop
• Mobile phone
• Tablet
• Multiple devices
• Not sure

Approximately how long did your first session last?

• Less than 5 minutes
• 5–15 minutes
• 16–30 minutes
• 31–60 minutes
• More than 60 minutes
• Not sure

Thank you for your time — your feedback helps us improve the onboarding experience!