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Employee & HR

First-Run UX Guidance Evaluation Survey

Evaluates the clarity, timing, and helpfulness of in-product onboarding guidance (tooltips, walkthroughs, checklists) to identify friction points and improve activation for new users.

このテンプレートを使うほかのテンプレートを見る

設問の例

テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。

全24問・約11分
Q01
メッセージ

Welcome! This short survey asks about your experience with in-product guidance during your first use of the product. There are no right or wrong answers — we're interested in your honest opinions. Your participation is voluntary and you may stop at any time. All responses are confidential and will be reported in aggregate to improve the onboarding experience. Estimated time: 11 minutes.

Q02
選択式

About how many days ago did you first use this product?

  • Today
  • 1–3 days ago
  • 4–7 days ago
  • 8–14 days ago
  • More than 14 days ago
Q03
選択式

During your first session, which types of in-product guidance did you notice? (Select all that apply.)

  • Tooltips
  • Interactive walkthrough
  • Checklist or task list
  • I didn't see any guidance
Q04
メッセージ

The following questions are about the in-product guidance you noticed during your first session.

Q05
選択式

During your first session, did you complete a tutorial or walkthrough?

  • Yes
  • No
  • Not sure
Q06
メッセージ

The following questions are for users who did not notice any in-product guidance during their first session.

Q07
AIインタビュー

We'd like to understand your onboarding experience in more detail. An AI moderator will ask you a couple of follow-up questions based on your earlier answers.

Q08
選択式

Which role best describes you?

  • Individual contributor
  • Manager
  • Executive
  • Student
  • Other
Q09
メッセージ

Thank you for your time — your feedback helps us improve the onboarding experience!

Q10
オピニオンスケール

Before your first session, how familiar were you with similar products?

スケール: 1 – 5
最小:Not at all familiar最大:Extremely familiar
Q11
オピニオンスケール

Overall, how useful was the in-product guidance you saw?

スケール: 1 – 5
最小:Not at all useful最大:Extremely useful
Q12
自由回答（長文）

What was the main reason you skipped or stopped the tutorial?

Q13
自由回答（長文）

Where in the product did you expect help or guidance to appear?

Q14
自由回答（長文）

Based on your responses in this survey, is there anything else you'd like to share about the onboarding guidance or your first-use experience?

Q15
選択式

Which area best describes your industry or function?

  • Software/IT
  • Design/UX
  • Data/Analytics
  • Marketing/Sales
  • Operations/Support
  • Other
Q16
オピニオンスケール

How would you rate the timing of when the guidance appeared?

スケール: 1 – 7
最小:Much too early最大:Much too late
Q17
選択式

Which guidance format was most helpful to you overall?

  • Tooltips
  • Interactive walkthrough
  • Checklist or task list
  • Not sure / None
Q18
選択式

Without in-product guidance, how did you orient yourself?

  • Clicked around to explore
  • Read help docs/FAQ
  • Searched the web
  • Asked someone
  • I gave up
  • Other (please specify)
Q19
選択式

Which device did you primarily use during your first session?

  • Desktop or laptop
  • Mobile phone
  • Tablet
  • Multiple devices
  • Not sure
Q20
オピニオンスケール

How clear was the in-product guidance you experienced overall?

スケール: 1 – 5
最小:Not at all clear最大:Extremely clear
Q21
自由回答（長文）

Please describe anything about the guidance that felt unclear or poorly timed (e.g., wording, placement, or flow).

Q22
オピニオンスケール

How confident did you feel completing your first task without in-product guidance?

スケール: 1 – 5
最小:Not at all confident最大:Extremely confident
Q23
選択式

Approximately how long did your first session last?

  • Less than 5 minutes
  • 5–15 minutes
  • 16–30 minutes
  • 31–60 minutes
  • More than 60 minutes
  • Not sure
Q24
オピニオンスケール

Overall, how would you describe the amount of in-product guidance you received?

スケール: 1 – 7
最小:Far too little最大:Far too much

含まれる機能

  • AIによる深掘り

    自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。

  • 注意確認設問

    急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。

  • AIが作成する設問文

    文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。

  • 自動レポート

    回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。

このテンプレートを選ぶ理由

このテンプレートの設計意図をご紹介します。ほかのアンケートツールには、直接比較できるテンプレートが見つかりませんでした。

ここが違う

  • Includes a dedicated AI follow-up interview segment that lets users explain their onboarding experience in their own words, going beyond fixed-choice ratings
  • Combines opinion-scale questions on usefulness, timing, clarity, and amount of guidance with open-text follow-ups so friction points can be quantified and explained
  • Branches based on what guidance users actually noticed (or didn't), including a path for users who saw no guidance at all, capturing how they oriented themselves without it
  • Collects context like role, industry, device, and session length alongside the AI interview and quality-scored responses, enabling segmented analysis of activation friction with auto-generated reporting

よくあるご質問

「First-Run UX Guidance Evaluation Survey」テンプレートにはどのような設問が含まれていますか？

すぐに使える設問が24問含まれており、最初の設問は次のとおりです：「Welcome! This short survey asks about your experience with in-product guidance during your first use of the product. The…」・「About how many days ago did you first use this product?」・「During your first session, which types of in-product guidance did you notice? (Select all that apply.)」。すべての設問は上でプレビューでき、自由に編集できます。

このアンケートの回答にはどのくらい時間がかかりますか？

回答者は通常、24問を約11分で回答し終えます。

テンプレートは編集できますか？

はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。

このテンプレートは無料で使えますか？

はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。

公開の準備はできましたか？

このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。

このテンプレートを使う無料で始める

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