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Customer Experience

Customer Service Interaction Feedback Survey

Captures satisfaction, effort, and resolution quality right after a support interaction, plus what matters most in a good service experience. An AI follow-up interview digs into the specific moment things went well or fell apart, surfacing details a rating alone can't explain. Built for support, CX, and operations teams.

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設問の例

テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。

全13問・約7分
Q01
メッセージ

Thanks for reaching out to our support team recently! We'd love your honest feedback on that experience — it takes about 7 minutes and helps us fix what's not working. Your responses are completely confidential and anonymized.

Q02
選択式必須

How did you contact support for your most recent issue?

  • Phone
  • Live chat
  • Email
  • Help center / self-service
  • Social media
  • In person
Q03
選択式必須

Was your issue fully resolved?

  • Yes, completely
  • Partially
  • No, not resolved
  • Still waiting on a response
Q04
オピニオンスケール必須

Overall, how satisfied were you with how this issue was handled?

スケール: 1 – 5
最小:Very dissatisfied最大:Very satisfied
Q05
オピニオンスケール必須

How much effort did you personally have to put in to get your issue resolved?

スケール: 1 – 7
最小:Very low effort最大:Very high effort
Q06
マトリクス必須

Thinking about the support agent or team you dealt with, how would you rate them on each of the following?

4行 × 5列
  • Knowledge of the product/issue
  • Friendliness and professionalism
  • Speed of response
  • Clarity of communication
列: Poor · Fair · Good · Very good · Excellent
Q07
AIインタビュー

Reconstruct exactly what happened during this respondent's support interaction: what the issue was, what the agent or channel did well or poorly, and the specific moment satisfaction rose or dropped. If the issue was not fully resolved or effort was rated high, dig into what got in the way and what would have fixed it. If they rated everything highly, ask what specifically stood out as exceptional so it can be replicated.

Q08
ランク付け

Rank these aspects of a support experience from most to least important to you.

  1. Getting a fast response
  2. Resolving the issue on the first contact
  3. Talking to a knowledgeable agent
  4. Being treated politely and with empathy
  5. Not having to repeat myself across channels
ドラッグして順位を付ける
Q09
オピニオンスケール必須

How likely are you to recommend our company to a friend or colleague based on this support experience?

スケール: 0 – 10
最小:Not at all likely最大:Extremely likely
Q10
選択式

Did you have to contact us more than once about this same issue?

  • No, one contact was enough
  • Yes, I had to follow up once
  • Yes, I had to follow up multiple times
Q11
自由回答（長文）

Is there anything else about this support experience you'd like us to know?

Q12
選択式

How long have you been a customer with us?

  • Less than 3 months
  • 3-12 months
  • 1-3 years
  • More than 3 years
  • Prefer not to say
Q13
メッセージ

That's everything — thank you for the detailed feedback! Your responses go directly to our support and operations teams to improve how we help customers like you.

含まれる機能

  • AIによる深掘り

    自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。

  • 注意確認設問

    急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。

  • AIが作成する設問文

    文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。

  • 自動レポート

    回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。

他ツールとの比較

ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。

このテンプレートを選ぶ理由

  • Goes beyond a satisfaction score with an AI follow-up interview that reconstructs exactly what happened during the support interaction, surfacing details a rating alone can't explain
  • Captures effort and resolution quality alongside satisfaction and NPS-style likelihood-to-recommend, giving a fuller post-interaction picture
  • Includes a ranking question on what matters most in a good service experience plus an agent/team matrix rating, so CX and ops teams can prioritize fixes, not just track scores
  • Built specifically for support, CX, and operations teams, with automated quality scoring on responses and an auto-generated report ready to share

SurveyMonkey

Customer Service Survey Template (With Questions)

A static, ready-to-field customer service survey template with a standard set of satisfaction and support-quality questions. It's backed by SurveyMonkey's broad survey infrastructure and analytics, but the question set itself is fixed once deployed. No mechanism for probing deeper into an individual respondent's specific experience.

優れている点

  • Established survey platform with mature distribution and reporting tools
  • Template is pre-built and ready to field quickly
  • Likely benefits from SurveyMonkey's benchmark data and question library

物足りない点

  • Fixed-question format with no adaptive follow-up to dig into what actually happened in a specific interaction
  • No per-response quality scoring of open-ended answers
  • No transparent methodology showing how questions or scoring were generated

SurveySparrow

Customer Service Feedback Survey Template

A conversational-style survey template aimed at capturing customer service feedback, fitting SurveySparrow's chat-like form format. It covers standard satisfaction-type questions but relies on pre-set branching logic rather than true adaptive AI conversation. Good for a friendlier respondent experience, not for reconstructing interaction-level detail.

優れている点

  • Conversational UI that may improve completion rates
  • Template built specifically for the customer service feedback use case
  • Part of a broader survey platform with logic/branching features

物足りない点

  • Branching logic is pre-scripted, not an adaptive AI interview that reacts to each answer in real time
  • No voice AI interview option or guided screen-share tasks
  • No stated per-response quality scoring or automated analytical report generation

Typeform

Customer Service Feedback Form Template

A polished, conversational one-question-at-a-time form template for gathering customer service feedback, consistent with Typeform's design-forward form style. It's a static question flow meant to look and feel good, not to adapt based on respondent answers. Best suited for lightweight sentiment capture rather than deep incident-level investigation.

優れている点

  • Clean, high-completion-rate form design
  • Easy to customize visually and brand-match
  • Simple to deploy as a ready-to-use template

物足りない点

  • No adaptive AI follow-up questioning to reconstruct what happened in a specific support interaction
  • No voice interview or guided task-with-screen-share capability
  • No automated quality scoring or auto-generated analytical report

よくあるご質問

「Customer Service Interaction Feedback Survey」テンプレートにはどのような設問が含まれていますか？

すぐに使える設問が13問含まれており、最初の設問は次のとおりです：「Thanks for reaching out to our support team recently! We'd love your honest feedback on that experience — it takes about…」・「How did you contact support for your most recent issue?」・「Was your issue fully resolved?」。すべての設問は上でプレビューでき、自由に編集できます。

このアンケートの回答にはどのくらい時間がかかりますか？

回答者は通常、13問を約7分で回答し終えます。

テンプレートは編集できますか？

はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。

このテンプレートは無料で使えますか？

はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。

公開の準備はできましたか？

このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。

このテンプレートを使う無料で始める

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