Data Deletion, Export & Portability UX Evaluation

Welcome! This survey asks about your recent experiences managing your data—deleting, exporting, or transferring it across online services. It takes approximately 11 minutes to complete. Your participation is entirely voluntary, and you may stop at any time. There are no right or wrong answers—we are interested in your honest opinions. All responses are anonymous and will be reported only in aggregate. By continuing, you indicate your consent to participate.

In the last 12 months, which of the following data actions have you attempted on any online service? Select all that apply.

• Account deletion
• Deleting specific data (e.g., posts, history)
• Exporting or downloading your data
• Transferring or porting data to another service
• None of these

Thinking about that specific flow, how clear were the instructions for completing the process?

When exporting data, which file formats do you prefer? Select all that apply.

• CSV
• JSON
• PDF
• HTML
• XML
• Open standard (e.g., iCalendar, vCard)
• API-based export
• I have no preference
• Other

Across the services you use, how easy is it to find data-control settings?

We'd like to explore your data-control experience in a bit more depth. Please share your thoughts on what went well or what frustrated you, and we may ask a follow-up question or two.

What is your age group?

• 18–24
• 25–34
• 35–44
• 45–54
• 55–64
• 65+
• Prefer not to say

Thank you for completing this survey! Your feedback will help improve data-control experiences across digital services.

On which types of services have you managed your data in the last 12 months? Select all that apply.

• Social networks
• E-commerce or marketplaces
• Cloud storage
• Productivity or collaboration tools
• Messaging
• Streaming media
• Finance or banking
• Health or fitness
• Travel or transport
• Gaming
• Other
• None of these

How clear was it what would happen to your data after completing the process?

If you were to transfer your data to another service, which types of destinations would be most relevant? Select all that apply.

• Social networks
• Photo storage
• Note-taking or productivity tools
• Email
• Calendar or contacts
• Fitness or health
• Personal finance
• Messaging
• Cloud storage
• Other
• None of these

Overall, how satisfied are you with your data-control experiences across services in the last 12 months?

Based on your responses in this survey, if you could change one thing to improve clarity or control in data management flows, what would it be?

Which region do you primarily live in?

• Africa
• Asia
• Europe
• Latin America & Caribbean
• Middle East
• North America
• Oceania
• Prefer not to say

How comfortable are you with adjusting privacy and account settings on digital services?

During that flow, how much control did you feel you had over which data was affected?

How confident are you that services will handle your data deletion, export, or transfer requests correctly?

Which data action will you evaluate in this survey? Please select your most recent attempt.

• Account deletion
• Deleting specific data
• Exporting or downloading your data
• Transferring or porting data to another service
• I have not attempted any of these in the last 12 months

How much control did you feel you had over the timing and pacing of the process?

Approximately how long did the end-to-end process take, including searching, reading, and any waiting periods?

• Less than 1 minute
• 1–5 minutes
• 6–15 minutes
• 16–30 minutes
• 31–60 minutes
• More than 1 hour
• The process is still pending
• I don't recall

What was the outcome of your most recent attempt?

• Completed successfully on first try
• Completed after multiple tries
• Started but abandoned
• Could not find how to start
• Decided not to proceed

Which factors, if any, made the process harder? Select all that apply.

• Hard to find the settings location
• Unclear or legalistic wording
• Too many steps or pages
• Long waiting or cooldown periods
• Re-authentication or verification hurdles
• Concern about losing access or content
• Lack of transparency about outcomes
• Other
• None of these

How well did the actual result match what you expected?

• Matched completely
• Mostly matched
• Partly matched
• Did not match at all

After submitting your request, did you receive confirmations or status updates within the stated timeframe?

• Yes, within the stated timeframe
• Yes, but later than stated
• No updates, but the request completed
• No updates, and I'm unsure if it completed