Drone Delivery Consumer Acceptance & Trust Study

Welcome! This survey explores your views on retail drone delivery — including your comfort level, concerns, and preferences. There are no right or wrong answers; we are interested in your honest opinions. Your responses are confidential and will be reported only in aggregate. Participation is voluntary and should take approximately 12 minutes. You may stop at any time.

How familiar are you with retail drone delivery services?

Overall, to what extent do you support or oppose drone delivery services operating in your area?

At most, how many drone deliveries per week near your home would you find acceptable?

• 0 (none)
• 1–3 per week
• 4–7 per week
• 8–14 per week
• 15 or more per week
• Not sure

How much do you trust drones to navigate safely around people and property?

For which types of purchases would drone delivery be most useful to you? Select all that apply.

• Groceries or fresh items
• Restaurant takeout
• Pharmacy or OTC medicines
• Electronics or accessories
• Urgent household items (e.g., lightbulbs, tools)
• Gifts or flowers
• Returns pickup
• None of these
• Other (please specify)

Thinking about everything you've shared in this survey, what would most increase your openness to drone delivery? Our AI moderator may ask a brief follow-up question to better understand your perspective.

What is your age?

• 18–24
• 25–34
• 35–44
• 45–54
• 55–64
• 65+
• Prefer not to say

Thank you for completing this survey — your feedback is very valuable and will help shape how drone delivery services are developed. We appreciate your time!

In the past 12 months, have you seen or heard delivery drones near your home or workplace?

• Yes
• No
• Not sure

How likely would you be to try drone delivery in the next 6 months if it were available from a retailer you regularly use?

Which drop-off method would you most prefer for drone delivery?

• Front doorstep
• Driveway
• Backyard or yard
• Secure delivery box or locker
• Designated landing pad
• Neighborhood pickup point
• Other

How much do you trust drones to deliver packages without damage or loss?

What might prevent you from using drone delivery? Select all that apply.

• No suitable drop-off space
• Homeowner or tenant rules prohibit it
• Too noisy
• Too expensive
• Privacy concerns
• Safety concerns
• Limited package size or weight
• Weather reliability
• Skeptical of the technology
• Prefer to pick up in-store
• Nothing — I have no concerns
• Other (please specify)

Based on your responses in this survey, please share any additional thoughts or feelings about drone delivery that we may not have covered.

What is your gender?

• Woman
• Man
• Non-binary
• Other (please specify)
• Prefer not to say

How noticeable was the noise from the delivery drone(s) you experienced?

If drone delivery were available from a retailer you regularly use, would you try it in the next 6 months?

• Yes, definitely
• Yes, if the fee is low
• Maybe / not sure
• Unlikely
• No

How much do you trust drone delivery companies to protect your personal data and privacy?

Which best describes the area where you live?

• Urban
• Suburban
• Rural
• Prefer not to say

Please rank the following concerns about drone delivery from most to least concerning to you.

1. Noise near homes
2. Flight safety over people and property
3. Privacy (cameras and sensors)
4. Package damage or loss
5. Delivery reliability in bad weather
6. Impact on wildlife or pets
7. Visual clutter in the sky

How much do you trust drones to operate reliably in adverse weather conditions?

In which country or region do you currently live?

What is the most you would pay as an extra fee for drone delivery within 2 hours?

• $0 — I would not pay extra
• $1–$2
• $3–$5
• $6–$10
• More than $10

What is the highest level of education you have completed?

• Less than high school
• High school or equivalent
• Some college, no degree
• Associate degree
• Bachelor's degree
• Graduate or professional degree
• Prefer not to say

What is your current employment status?

• Full-time
• Part-time
• Self-employed
• Student
• Homemaker or caregiver
• Retired
• Unemployed
• Prefer not to say