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Finance & Insurance

Fire Insurance Coverage Experience & Renewal Survey

Measures how policyholders perceive their fire insurance coverage, pricing, and claims experience, and what drives renewal or switching decisions. Built for insurers and brokers benchmarking product-market fit, with an AI follow-up that reconstructs the real story behind a claim or a low renewal score instead of just the rating.

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設問の例

テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。

全14問・約7分
Q01
メッセージ

Thanks for taking a few minutes to share your experience with fire insurance! Your answers help improve coverage, pricing, and claims handling. Your responses are completely confidential and anonymized. This should take about 5-6 minutes.

Q02
選択式必須

Which best describes your relationship to fire insurance today?

  • Current fire insurance policyholder
  • Previously had fire insurance, did not renew
  • Currently shopping for fire insurance
  • Never purchased fire insurance
Q03
オピニオンスケール必須

Overall, how protected does your fire insurance coverage make you feel against fire-related loss?

スケール: 1 – 7
最小:Not at all protected最大:Completely protected
Q04
選択式必須

In the past 12 months, have you filed a fire-related insurance claim?

  • Yes, and it was resolved
  • Yes, and it's still open
  • No, but I considered filing one
  • No
Q05
評価スケール必須

How clear is your policy about what fire damage is and isn't covered?

範囲: 1 – 5
最小:Very unclear最大:Very clear
Q06
マトリクス

How much do you agree with each statement about your fire insurance provider?

5行 × 5列
  • My insurer communicates clearly about coverage changes
  • My premium reflects my property's actual fire risk
  • Filing a claim would be (or was) straightforward
  • I trust my insurer to pay a fire claim fully and fairly
  • My insurer offers useful risk-reduction resources (e.g., smoke detector or sprinkler discounts)
列: Strongly disagree · Disagree · Neutral · Agree · Strongly agree
Q07
ポイント配分必須

Thinking about how you chose (or would choose) a fire insurance provider, allocate 100 points across these factors based on how much each influenced your decision.

  • Premium cost
  • Breadth of fire damage coverage
  • Insurer's reputation and trust
  • Agent or broker recommendation
  • Speed and ease of the claims process
  • Discounts for fire-safety measures
100ポイントを配分
Q08
ベスト・ワースト選択（MaxDiff）必須

When choosing a fire insurance policy, which of these matters most and least to you?

  • Low deductible
  • High rebuild/replacement cost coverage
  • Add-on coverage for wildfire or natural disaster risk
  • Fast claims processing
  • 24/7 customer support
  • Discounts for smoke detectors or sprinklers
  • Transparent, easy-to-understand policy language
各セットで最も良いもの・最も悪いものを選択最も良い:Matters most最も悪い:Matters least
Q09
オピニオンスケール必須

How likely are you to renew your fire insurance policy with your current provider?

スケール: 0 – 10
最小:Not at all likely最大:Extremely likely
Q10
AIインタビュー

Explore the reasoning behind the respondent's renewal likelihood score. If they filed a fire-related claim, reconstruct what happened end-to-end: how they reported it, how long payout took, and whether the payout matched expectations. If they haven't filed a claim, probe what would make them trust their insurer to pay out fairly. For low renewal scores, dig into whether the driver is price, a coverage gap, or a bad claims experience, and ask what would change their mind.

Q11
価格感度分析（Van Westendorp）必須

Now a few questions about what you'd expect to pay annually for solid fire insurance coverage on your home.

  • At what annual premium would fire insurance coverage feel so cheap that you'd question whether it actually provides adequate protection?
  • At what annual premium would you consider fire insurance coverage a bargain — a great deal for the protection provided?
  • At what annual premium would you begin to feel fire insurance coverage is expensive, though you might still consider buying it?
  • At what annual premium would you consider fire insurance coverage too expensive to purchase, regardless of the protection offered?
Q12
選択式

Which best describes the property you insure (or would insure)?

  • Single-family home
  • Condo or apartment
  • Multi-family rental property
  • Commercial property
  • Prefer not to say
Q13
選択式

Which age range do you fall into?

  • Under 25
  • 25-34
  • 35-44
  • 45-54
  • 55-64
  • 65 or older
  • Prefer not to say
Q14
メッセージ

That's everything — thank you! Your responses will be combined with others to help improve fire insurance coverage, pricing, and claims support.

含まれる機能

  • AIによる深掘り

    自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。

  • 注意確認設問

    急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。

  • AIが作成する設問文

    文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。

  • 自動レポート

    回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。

他ツールとの比較

ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。

このテンプレートを選ぶ理由

  • Opens with a quick context question on relationship to fire insurance, then an opinion-scale item on how protected the policyholder feels — capturing perception, not just satisfaction.
  • Includes a rating question on policy clarity plus a matrix of agreement statements about the provider, giving structured multi-attribute feedback in one pass.
  • Uses constant-sum allocation and MaxDiff to force trade-offs on what actually drives provider choice, rather than relying on simple rankings.
  • An AI follow-up interview specifically digs into the reasoning behind a respondent's renewal likelihood score (or a recent claim), reconstructing the real story instead of stopping at the number, and pairs with a Van Westendorp pricing series for expected annual premiums.

QuestionPro

Fire insurance survey questions + sample questionnaire template

This is QuestionPro's fire insurance page, pairing a sample questionnaire with explanatory guidance on question types — it reads more like a reference guide than a ready-to-field digital template. It covers similar ground (coverage perception, pricing, claims) but as static, fixed-text items. There's no indication of adaptive follow-up or automated scoring built into the flow.

優れている点

  • Established survey platform with broad question-type library and export/reporting tools
  • Provides sample questionnaire wording specific to fire insurance, useful as a drafting reference
  • Likely customizable within QuestionPro's own survey builder once adapted from the sample

物足りない点

  • No adaptive AI interview capability — every respondent sees the same fixed question set regardless of answers
  • No mechanism to probe the story behind a low renewal score or claim beyond follow-up text boxes
  • No automated per-response quality scoring or transparent AI prompt documentation

よくあるご質問

「Fire Insurance Coverage Experience & Renewal Survey」テンプレートにはどのような設問が含まれていますか？

すぐに使える設問が14問含まれており、最初の設問は次のとおりです：「Thanks for taking a few minutes to share your experience with fire insurance! Your answers help improve coverage, pricin…」・「Which best describes your relationship to fire insurance today?」・「Overall, how protected does your fire insurance coverage make you feel against fire-related loss?」。すべての設問は上でプレビューでき、自由に編集できます。

このアンケートの回答にはどのくらい時間がかかりますか？

回答者は通常、14問を約7分で回答し終えます。

テンプレートは編集できますか？

はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。

このテンプレートは無料で使えますか？

はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。

公開の準備はできましたか？

このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。

このテンプレートを使う無料で始める

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