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Finance & Insurance

Business Insurance Policy Coverage & Claims Experience Survey

Measures how well a business insurance policy actually protects the company — premium value, policy clarity, broker responsiveness, and claims handling — built for insurers, brokers, and risk managers benchmarking client experience. The AI follow-up interview reconstructs what really happened during a claim or renewal decision, going beyond a satisfaction score to the specifics.

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設問の例

テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。

全13問・約7分
Q01
メッセージ

Hi! We're gathering feedback on your company's business insurance policy — coverage, cost, and how claims or renewals actually go. Your responses are completely confidential and anonymized. This takes about 5-6 minutes and your honest answers help improve the policies and service businesses like yours get.

Q02
選択式必須

Which types of business insurance does your company currently hold?

  • General liability
  • Property insurance
  • Business interruption
  • Professional liability / errors & omissions
  • Workers' compensation
  • Cyber liability
  • Commercial auto
  • Directors & officers liability
Q03
オピニオンスケール必須

How confident are you that your current coverage adequately protects your business against its key risks?

スケール: 1 – 10
最小:Not at all confident最大:Extremely confident
Q04
マトリクス必須

How satisfied are you with each aspect of your business insurance policy and provider?

5行 × 5列
  • Premium cost relative to the value of coverage received
  • Clarity of policy documents (coverage details, exclusions, endorsements)
  • Responsiveness of your insurance broker or agent
  • Speed and fairness of the claims process, if applicable
  • Communication from your insurer about policy changes or renewals
列: Very dissatisfied · Dissatisfied · Neutral · Satisfied · Very satisfied
Q05
選択式必須

Has your company filed a claim on any business insurance policy in the last 12 months?

  • Yes
  • No
  • Not sure
Q06
評価スケール必須

How easy is it to understand what your policy actually covers and excludes?

範囲: 1 – 5
最小:Very confusing最大:Very clear
Q07
ポイント配分必須

You have 100 points to distribute. Allocate them across the factors that matter most when your company chooses or renews a business insurance policy.

  • Premium price
  • Breadth of coverage
  • Speed of claims processing
  • Quality of customer service
  • Relationship with broker or agent
  • Financial strength / reputation of insurer
100ポイントを配分
Q08
ランク付け

Rank these potential improvements from most to least valuable to your company.

  1. Lower premiums
  2. Clearer policy documents
  3. Faster claims processing
  4. More proactive risk advice from the insurer or broker
  5. Better digital self-service tools for policy management
ドラッグして順位を付ける
Q09
AIインタビュー

Reconstruct the respondent's most recent significant interaction with their business insurance policy — a claim, a renewal, or a coverage question. Ask specifically what happened, what the insurer or broker did well or poorly, and whether any coverage gaps or surprises turned up. If they filed a claim, probe how the payout or resolution compared to their expectations and whether it changed how they think about coverage. If they rated confidence in their coverage low, ask what specific risk they worry isn't covered and why they haven't addressed it.

Q10
選択式

How many employees does your company have?

  • 1-9
  • 10-49
  • 50-199
  • 200-999
  • 1,000+
  • Prefer not to say
Q11
選択式

What industry is your company in?

  • Retail / e-commerce
  • Professional services
  • Manufacturing
  • Construction
  • Healthcare
  • Technology
  • Hospitality
  • Other
  • Prefer not to say
Q12
選択式

What is your role in managing your company's insurance decisions?

  • Owner / founder
  • Finance or risk manager
  • Operations manager
  • HR / benefits lead
  • Other
  • Prefer not to say
Q13
メッセージ

Thanks for walking us through your experience! Your answers, along with everyone else's, feed into a report on where business insurance policies deliver real value and where coverage, pricing, or service need to improve.

含まれる機能

  • AIによる深掘り

    自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。

  • 注意確認設問

    急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。

  • AIが作成する設問文

    文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。

  • 自動レポート

    回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。

他ツールとの比較

ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。

このテンプレートを選ぶ理由

  • Goes beyond a satisfaction score with an AI follow-up interview that reconstructs the respondent's most recent claim or renewal interaction in detail
  • Combines quantitative measures (opinion scale on coverage confidence, matrix of satisfaction across policy/provider aspects, a 100-point constant-sum allocation of what matters most, and a ranking of potential improvements) with qualitative depth
  • Segments respondents by employee count, industry, and role in insurance decision-making, so insurers and brokers can benchmark experience across client types
  • Every response is automatically scored for quality and rolled into an auto-generated report, with transparent prompts showing exactly how the AI probed each answer

QuestionPro

Business insurance Survey survey questions + sample questionnaire template

This is a static sample questionnaire covering business insurance topics, useful as a starting question bank rather than a ready-to-field adaptive interview. It's built on QuestionPro's established survey platform with standard question types and presumably supports their broader analytics and reporting tools. There's no indication it includes any AI-driven follow-up or claims-reconstruction capability.

優れている点

  • Established, well-known survey platform with broad question-type library
  • Provides a ready sample questionnaire specifically framed around business insurance
  • Likely integrates with QuestionPro's standard reporting and distribution tools

物足りない点

  • Fixed question list with no adaptive AI follow-up to probe deeper into a specific claim or renewal experience
  • No mention of automated per-response quality scoring or transparent prompt methodology
  • No voice AI interview option — respondents are limited to standard text/rating question formats

よくあるご質問

「Business Insurance Policy Coverage & Claims Experience Survey」テンプレートにはどのような設問が含まれていますか？

すぐに使える設問が13問含まれており、最初の設問は次のとおりです：「Hi! We're gathering feedback on your company's business insurance policy — coverage, cost, and how claims or renewals ac…」・「Which types of business insurance does your company currently hold?」・「How confident are you that your current coverage adequately protects your business against its key risks?」。すべての設問は上でプレビューでき、自由に編集できます。

このアンケートの回答にはどのくらい時間がかかりますか？

回答者は通常、13問を約7分で回答し終えます。

テンプレートは編集できますか？

はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。

このテンプレートは無料で使えますか？

はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。

公開の準備はできましたか？

このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。

このテンプレートを使う無料で始める

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