QuestionPunkQuestionPunk
無料で始める
すべてのテンプレート
Industry-Specific

Grocery Store Customer Experience Survey

Measures how shoppers actually experience your grocery store — shopping frequency, stock availability, checkout, staff, and pricing — and prioritizes which fixes matter most. An AI follow-up interview reconstructs the real story behind a shopper's most recent trip instead of settling for a bare rating.

このテンプレートを使うほかのテンプレートを見る

設問の例

テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。

全12問・約7分
Q01
メッセージ

Thanks for taking a few minutes to tell us about your experience shopping with us! This helps us fix the things that actually bother shoppers. Your responses are completely confidential and anonymized. About 4-5 minutes, and every answer is genuinely useful.

Q02
選択式必須

In the last 30 days, about how many times have you shopped at this grocery store?

  • This is my first visit
  • 1-2 times
  • 3-5 times
  • 6-10 times
  • More than 10 times
Q03
選択式必須

What's the main reason you choose to shop at this store rather than a competitor?

  • Convenient location
  • Lower prices
  • Better product quality or freshness
  • Wider selection
  • Loyalty program or rewards
  • Faster checkout
  • Better customer service
Q04
マトリクス必須

How satisfied are you with each part of your shopping experience here?

6行 × 5列
  • Store cleanliness
  • Staff friendliness and helpfulness
  • Checkout speed
  • Product availability (items in stock)
  • Price competitiveness
  • ほか1件
列: Very dissatisfied · Dissatisfied · Neutral · Satisfied · Very satisfied
Q05
選択式必須

In the last 30 days, how often did you look for an item at this store and find it out of stock?

  • Never
  • Once
  • 2-3 times
  • 4 or more times
Q06
選択式

Which way do you most often complete your grocery shopping with this store?

  • Shop in person myself
  • Order online for in-store pickup
  • Order online for home delivery
  • A mix of in-person and online
Q07
オピニオンスケール必須

How likely are you to recommend this grocery store to a friend or family member?

スケール: 0 – 10
最小:Not at all likely最大:Extremely likely
Q08
ベスト・ワースト選択（MaxDiff）必須

If this store could only make a few of the following changes, which would matter most to you and which would matter least?

  • More checkout lanes or self-checkout kiosks
  • Lower prices on everyday items
  • Wider aisles and easier navigation
  • Better produce quality and freshness
  • More parking spaces
  • Extended store hours
  • Expanded loyalty rewards program
  • Faster online order fulfillment
各セットで最も良いもの・最も悪いものを選択最も良い:Would improve my experience the most最も悪い:Would improve my experience the least
Q09
AIインタビュー必須

Reconstruct the respondent's most recent shopping trip at this store, focusing on the store attribute they rated lowest in the satisfaction battery above. Ask exactly what happened, how it affected what they bought or how much they spent, and whether it's a recurring issue or a one-time frustration. If they rated everything highly, ask what would make them switch to a competitor and press for a concrete recent example rather than a general opinion.

Q10
選択式

Which age range do you fall into?

  • Under 18
  • 18-24
  • 25-34
  • 35-44
  • 45-54
  • 55-64
  • 65 or older
  • Prefer not to say
Q11
選択式

How many people, including yourself, live in your household?

  • 1
  • 2
  • 3
  • 4
  • 5 or more
  • Prefer not to say
Q12
メッセージ

Thanks so much for sharing your grocery shopping experience! Your answers go straight to store operations to help improve stocking, checkout, and service.

含まれる機能

  • AIによる深掘り

    自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。

  • 注意確認設問

    急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。

  • AIが作成する設問文

    文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。

  • 自動レポート

    回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。

他ツールとの比較

ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。

このテンプレートを選ぶ理由

  • Goes beyond a single satisfaction rating by pairing a matrix on checkout, stock, staff, and pricing with an AI follow-up interview that reconstructs the shopper's actual most recent trip.
  • Uses a max-diff question to force-rank potential store changes, giving a clear priority order instead of a flat list of complaints.
  • Captures real shopping behavior (frequency, fulfillment method, out-of-stock encounters) alongside satisfaction and recommendation intent, so results tie experience to concrete operational levers.
  • Every prompt used in the AI follow-up is transparent, and results roll into an auto-generated report — no manual coding of open-ended answers required.

Jotform

Grocery Store Survey Form Template

A ready-to-deploy static form template for grocery store feedback, built on Jotform's drag-and-drop form builder. It's easy to customize and launch quickly, but it collects fixed-choice and text responses without any adaptive questioning based on what a shopper actually says.

優れている点

  • Fielding-ready template usable immediately
  • Highly customizable via Jotform's drag-and-drop builder
  • Broad integration ecosystem typical of Jotform forms

物足りない点

  • Static question set with no adaptive AI follow-up probing
  • No voice AI interview or guided screen-share task option
  • No published per-response quality scoring methodology

SurveySparrow

Free Grocery Store Survey Template

A free, fielding-ready grocery survey template presented in SurveySparrow's conversational chat-style format. It's approachable and quick to deploy, but the 'conversational' feel is a fixed script rather than a follow-up that adapts to an individual shopper's most recent trip.

優れている点

  • Free to use
  • Conversational chat-style question flow
  • Fielding-ready out of the box

物足りない点

  • No adaptive AI interview that reconstructs an individual shopper's trip
  • No voice AI interview option
  • No transparent per-response quality scoring

SurveyMonkey

Customer Experience Survey Template & Questions

A general-purpose customer experience template, not specific to grocery retail, aimed at a broad audience across industries. It's fielding-ready with SurveyMonkey's established reporting tools, but it lacks grocery-specific questions like stock availability or fulfillment method, and has no adaptive follow-up capability.

優れている点

  • Fielding-ready and backed by mature reporting/analytics tooling
  • Widely recognized survey brand with broad template library
  • Established benchmarking features for CX metrics

物足りない点

  • Generic CX questions, not tailored to grocery-specific issues like stock-outs or checkout friction
  • No adaptive AI follow-up interview or voice AI interview option
  • No published per-response quality scoring methodology

よくあるご質問

「Grocery Store Customer Experience Survey」テンプレートにはどのような設問が含まれていますか？

すぐに使える設問が12問含まれており、最初の設問は次のとおりです：「Thanks for taking a few minutes to tell us about your experience shopping with us! This helps us fix the things that act…」・「In the last 30 days, about how many times have you shopped at this grocery store?」・「What's the main reason you choose to shop at this store rather than a competitor?」。すべての設問は上でプレビューでき、自由に編集できます。

このアンケートの回答にはどのくらい時間がかかりますか？

回答者は通常、12問を約7分で回答し終えます。

テンプレートは編集できますか？

はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。

このテンプレートは無料で使えますか？

はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。

公開の準備はできましたか？

このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。

このテンプレートを使う無料で始める

関連テンプレート

似たテーマのほかの調査もご覧ください。

すべて見る
Industry-Specific

Post-Vaccination Experience and Side Effect Tracker

Tracks how patients felt in the days after a vaccination — side effect severity, how well staff set expectations, and overall satisfaction — for clinics, pharmacies, and health systems monitoring vaccine programs. An AI follow-up interview reconstructs what actually happened physically and logistically for patients with rougher experiences, going beyond a checkbox symptom list.

テンプレートを見る
Industry-Specific

Retail Store Visit Experience Evaluation

Captures how shoppers rate a specific store visit — cleanliness, staff, stock, layout, checkout — plus overall satisfaction and likelihood to recommend or return. An AI follow-up interview digs into the real friction behind any low ratings, like a specific stockout or a bad checkout interaction, so store ops teams know exactly what to fix.

テンプレートを見る
Industry-Specific

In-Store Shopper Trip and Checkout Experience Survey

Captures what shoppers came to buy, how they navigated the store, what they did when an item was missing, and how checkout felt — with an AI follow-up that digs into the real reasoning behind substitution choices and navigation friction. Built for retail insights and category management teams.

テンプレートを見る
Industry-Specific

Supermarket Shopping Attitudes and Habits Survey

Captures how shoppers choose, evaluate, and switch between grocery stores and channels — price sensitivity, loyalty behavior, and channel mix — for retail and CPG researchers. An AI follow-up interview digs into the real story behind a shopper's most recent store choice or channel switch, beyond what a closed question can capture.

テンプレートを見る
Industry-Specific

Online Retailer Shopping Experience Evaluation Survey

Measures how customers rate an online retailer on price, selection, site experience, shipping, and service, plus what drives loyalty versus defection to a competitor. An AI follow-up interview reconstructs the specifics of a recent order to explain the ratings instead of leaving them as abstract scores.

テンプレートを見る
Industry-Specific

Fast Food Customer Experience & Loyalty Survey

Measures satisfaction with speed, accuracy, food quality, and value at a quick-service restaurant, plus what drives repeat visits and recommendations. An AI follow-up interview reconstructs exactly what happened on the customer's most recent visit — especially when something went wrong — instead of settling for a star rating.

テンプレートを見る