Health Insurance Plan Evaluation Survey

Thanks for taking a few minutes to share your honest experience with your health insurance. This helps improve coverage and service for people like you. Your responses are completely confidential and anonymized. About 5-6 minutes.

Which best describes your current health insurance?

• Employer-sponsored plan
• Government marketplace/exchange plan
• Medicare
• Medicaid
• Individual plan purchased directly
• I don't currently have health insurance

Overall, how satisfied are you with your current health insurance plan?

How satisfied are you with each of the following aspects of your plan?

In the last 12 months, how often did you file or use a claim through your insurance?

• Never
• Once
• 2-3 times
• 4-6 times
• More than 6 times

In the last 12 months, has a claim of yours been denied, delayed, or paid for less than you expected?

• Yes
• No
• Not sure / don't recall

How easy is it to understand what your plan covers and what you'll owe out of pocket before receiving care?

When you think about what matters most in a health insurance plan, which of these matters most and which matters least to you?

• Low monthly premium
• Low deductible
• Large provider network
• Prescription drug coverage
• Mental health/behavioral health coverage
• Telehealth or virtual care access
• Customer service quality
• Digital tools for claims and coverage

Think about the last $100 you spent out of pocket on healthcare. Roughly how was it split across these categories? (It's fine to estimate.)

• Doctor visit copays
• Prescription drugs
• Deductible payments toward a procedure or hospital visit
• Dental or vision care not covered by the plan
• Other out-of-pocket costs

Reconstruct the respondent's most recent significant interaction with their health insurance — a claim, doctor visit, prescription fill, or customer service call. Ask what happened step by step, whether the cost or coverage matched what they expected going in, and what specifically went well or caused friction. If their overall satisfaction was low, probe whether the root cause was cost, network access, claims processing, or communication; if satisfaction was high, ask what specifically earns that loyalty and whether it would survive a premium increase.

Which age range do you fall into?

• 18-24
• 25-34
• 35-44
• 45-54
• 55-64
• 65+
• Prefer not to say

How many people, including yourself, are covered under your current health insurance plan?

• Just me
• 2
• 3
• 4
• 5 or more
• Prefer not to say

That's everything — thank you for the honest feedback! Your responses will be combined with others to identify where health plans should improve coverage clarity, cost transparency, and claims service.