HOA Architectural Review Process Feedback Survey

Welcome to this survey about your experience with HOA architectural reviews. This survey takes approximately 11 minutes to complete. Your responses are confidential and will be reported only in aggregate. There are no right or wrong answers — we are interested in your honest opinions and experiences. Participation is voluntary, and you may stop at any time. Please click Next to begin.

Do you currently live in a community governed by an HOA, POA, or similar homeowner association?

• Yes, currently
• Not currently, but within the last 5 years
• No, never

Are you currently serving on an HOA board or architectural review committee?

• No
• Yes, board member
• Yes, architectural review committee member
• Yes, both
• Prefer not to say

When did you most recently submit an architectural change request to your HOA?

• Within the last 12 months
• 12–24 months ago
• More than 24 months ago
• I have never submitted a request

How easy is it to find your HOA's architectural guidelines and forms?

How clearly written are your HOA's architectural guidelines?

How complete are your HOA's architectural guidelines in covering common project types?

How did you submit your most recent architectural change request?

• Online portal
• Email
• Paper form by mail
• In person at office or meeting
• Other (please specify)
• I have not submitted a request

Which submission method would you most prefer for architectural change requests?

• Online portal
• Email
• Paper form by mail
• In person at office or meeting
• Other (please specify)
• No preference

What do you consider a fair turnaround time for a standard architectural request (e.g., repainting the same color)?

• 3 business days
• 1 week
• 2 weeks
• 3–4 weeks
• More than 4 weeks

Approximately how long did it take from submitting your most recent request to receiving a decision?

• Less than 1 week
• 1–2 weeks
• 3–4 weeks
• 1–2 months
• More than 2 months
• I have not submitted a request

Overall, how fair was the review process for your most recent architectural request?

How satisfied are you with the overall architectural review process at your HOA?

How transparent is your HOA about any fees, deposits, or fines associated with architectural reviews?

Are you aware of a formal process to appeal or request reconsideration of an architectural review decision?

• Yes
• No
• Not sure

Please rank the following potential improvements from most important (top) to least important (bottom).

1. Clearer decision timelines
2. Standardized application forms or checklists
3. Online status tracking for requests
4. Plain-language rules and guidelines
5. Examples of previously approved projects

If your request was denied or required changes, how clear and actionable was the feedback you received? Please share any examples.

We'd like to explore your experience in a bit more depth. An AI moderator will ask you a couple of follow-up questions.

Based on your responses in this survey, is there anything else you would like to share about your experience with architectural reviews?

What is your age?

• 18–24
• 25–34
• 35–44
• 45–54
• 55–64
• 65+
• Prefer not to say

What is your gender?

• Man
• Woman
• Non-binary
• Prefer to self-describe
• Prefer not to say

How long have you lived in your current HOA-governed community?

• Less than 1 year
• 1–3 years
• 4–7 years
• 8–15 years
• More than 15 years
• Prefer not to say

Thank you for completing this survey. Your feedback will help improve the architectural review process in your community. Your responses are confidential and will be reported in aggregate only.