HOA Resident Satisfaction Survey: Governance, Communication & Value

Welcome to the HOA Resident Satisfaction Survey. This survey takes approximately 10 minutes to complete. Your participation is entirely voluntary, and you may stop at any time. There are no right or wrong answers—we are interested in your honest opinions. All responses are confidential and will be reported only in aggregate to help improve community governance and services. Please answer based on your experience over the past 12 months.

How long have you lived in this HOA community?

• Less than 6 months
• 6–11 months
• 1–2 years
• 3–5 years
• 6–9 years
• 10 years or more

Which best describes your housing situation?

• Owner-occupant
• Renter
• Non-resident owner (landlord)
• Other (please specify)

Overall, how satisfied are you with your HOA over the past 12 months?

How satisfied are you with the transparency of HOA board decisions over the past 12 months?

How satisfied are you with the board's responsiveness to resident concerns over the past 12 months?

How satisfied are you with the enforcement of community rules and guidelines over the past 12 months?

How satisfied are you with the maintenance and management of common areas and amenities over the past 12 months?

In the past 12 months, how clear were the HOA's communications (updates, notices, and decisions)?

How satisfied are you with how frequently the HOA communicates with residents?

Rank your preferred channels for routine HOA updates (drag to rank; 1 = most preferred).

1. Email newsletter
2. Community portal/app
3. Text/SMS alerts
4. Printed notices on-site
5. Social media group

Considering your current HOA dues, how would you rate the overall value you receive?

How affordable are your current HOA dues for your household?

• Easily affordable
• Manageable
• Stretching my budget
• Not affordable
• Prefer not to say

If dues needed adjustment next year, which approach would you most support?

• Lower dues with reduced services
• Keep dues the same with current services
• Increase dues to improve services and amenities
• Increase dues to build reserves for future repairs
• Unsure / No preference

Based on your responses in this survey, what one change would most improve your experience with the HOA?

Thank you for sharing your thoughts. We'd like to explore your feedback in a bit more detail. An AI moderator will ask you a couple of brief follow-up questions.

What is your age range?

• 18–24
• 25–34
• 35–44
• 45–54
• 55–64
• 65+
• Prefer not to say

Which best describes your gender?

• Woman
• Man
• Non-binary or gender diverse
• Prefer not to say

How many people, including yourself, live in your household?

• 1
• 2
• 3
• 4
• 5 or more
• Prefer not to say

Thank you for participating! Your feedback will be reviewed by the HOA board and used to improve governance, communication, and community services. Results will be shared with residents in aggregate.