Q01
メッセージ
すべてのテンプレートIndustry-Specific
Immediate Assistance Request Experience Survey
Measures how well your team handles in-the-moment help requests — response speed, staff helpfulness, and whether the issue actually got resolved — for any service that offers on-demand assistance (call buttons, chat, concierge, help desks). An AI follow-up interview reconstructs exactly what happened during the request, not just how it felt afterward.
設問の例
テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。
全11問・約6分
Q02
選択式必須
What kind of immediate assistance did you request most recently?
- Front desk / concierge help
- Technical or IT support
- Housekeeping or facilities issue
- Safety or medical concern
- Billing or account problem
Q03
数値必須
Roughly how many minutes passed between your request and someone responding to you?
Q04
オピニオンスケール必須
How satisfied were you with how quickly your request was acknowledged?
スケール: 1 – 7
最小:Very dissatisfied最大:Very satisfied
Q05
マトリクス必須
Thinking about that specific request, how much do you agree with each statement?
4行 × 5列
- The person who helped me was courteous
- They clearly understood what I needed
- They kept me informed while working on it
- They followed up to confirm the issue was handled
列: Strongly disagree · Disagree · Neutral · Agree · Strongly agree
Q06
選択式必須
Was your issue fully resolved the first time you asked for help?
- Yes, fully resolved
- Partially resolved
- Not resolved, needed to ask again
- Not resolved at all
Q07
評価スケール必須
Overall, how would you rate the helpfulness of the staff member who assisted you?
範囲: 1 – 5
最小:Not helpful at all最大:Extremely helpful
Q08
オピニオンスケール必須
How likely are you to reach out for help again the next time you need it, rather than trying to solve it yourself?
スケール: 0 – 10
最小:Not at all likely最大:Extremely likely
Q09
AIインタビュー
Reconstruct exactly what happened during the respondent's most recent request for immediate assistance: how they made the request, what the wait actually felt like, what the staff member said or did, and the moment they knew (or didn't know) it was handled. If the issue wasn't fully resolved on the first try, probe what happened next and what would have fixed it faster. If satisfaction was high, find out which specific action by the staff member made the difference.
Q10
選択式
What is your age range?
- Under 25
- 25-34
- 35-44
- 45-54
- 55-64
- 65 or older
- Prefer not to say
Q11
メッセージ
That's everything — thank you for the detailed feedback! Your responses go directly into a report we use to speed up and improve how our team handles urgent requests.
含まれる機能
AIによる深掘り
自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。
注意確認設問
急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。
AIが作成する設問文
文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。
自動レポート
回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。
他ツールとの比較
ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。
このテンプレートを選ぶ理由
- Uses an AI follow-up interview to reconstruct exactly what happened during the respondent's most recent help request, not just a satisfaction rating after the fact
- Pairs a numeric response-time estimate and a matrix of agreement statements with rating and opinion-scale questions to triangulate speed, helpfulness, and resolution in one flow
- Asks directly whether the issue was fully resolved on the first attempt, so gaps between 'felt handled' and 'actually resolved' surface clearly
- Closes with an automated report generation step, so results are synthesized immediately rather than left as raw response exports
SurveySparrow
Immediate Assistant Request Form TemplateThis is a static, fielding-ready form template for logging immediate assistance requests, built on SurveySparrow's conversational-style form engine. It's a genuine topical match for on-demand help requests, but it's structured as an intake/request form rather than a post-experience survey measuring speed, helpfulness, and resolution. No mention of adaptive follow-up questioning or automated scoring.
優れている点
- Conversational one-question-at-a-time form format
- Ready-to-use template reduces setup time
- Fits SurveySparrow's broader form-building and distribution ecosystem
物足りない点
- Fixed question set with no adaptive follow-up to probe what actually happened during the request
- No indication of automated per-response quality scoring
- Framed as a request-logging form, not an experience/satisfaction survey with reporting
Jotform
Free Local Assistance Request Form TemplateThis is a static drag-and-drop form template for collecting local assistance requests (intake-style), not a post-interaction experience survey. It's a reasonable adjacent reference since it covers assistance-request data collection, but it doesn't measure response speed, staff helpfulness, or resolution after the fact. No follow-up interviewing or analysis layer is described.
優れている点
- Free and easy to customize via Jotform's drag-and-drop builder
- Wide template library and integrations across Jotform's platform
- Good for simple intake logging of assistance requests
物足りない点
- No adaptive AI interview to reconstruct the specifics of a past help request
- No built-in quality scoring or auto-generated reporting on responses
- Designed for request intake rather than evaluating speed, helpfulness, or resolution afterward
よくあるご質問
「Immediate Assistance Request Experience Survey」テンプレートにはどのような設問が含まれていますか？
すぐに使える設問が11問含まれており、最初の設問は次のとおりです：「Thanks for taking a moment to share your experience! We'd like to hear about the last time you requested immediate help…」・「What kind of immediate assistance did you request most recently?」・「Roughly how many minutes passed between your request and someone responding to you?」。すべての設問は上でプレビューでき、自由に編集できます。
このアンケートの回答にはどのくらい時間がかかりますか？
回答者は通常、11問を約6分で回答し終えます。
テンプレートは編集できますか？
はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。
このテンプレートは無料で使えますか？
はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。
公開の準備はできましたか？
このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。
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