Q01
メッセージ
すべてのテンプレートIndustry-Specific
Point-of-Service Smiley-Face Satisfaction Survey
A fast, in-the-moment feedback survey using simple smiley-face ratings across the key touchpoints of a visit (overall experience, staff, speed, environment) — built for retail, hospitality, healthcare, and other service settings. An AI follow-up interview digs into the 'why' behind the overall rating so low scores aren't a mystery and high scores reveal what to protect.
設問の例
テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。
全13問・約7分
Q02
評価スケール必須
Overall, how was your experience with us today?
範囲: 1 – 5
最小:Very unhappy最大:Very happy
Q03
評価スケール必須
How would you rate the friendliness of our staff?
範囲: 1 – 5
最小:Very unhappy最大:Very happy
Q04
評価スケール必須
How would you rate the speed of service you received?
範囲: 1 – 5
最小:Very unhappy最大:Very happy
Q05
評価スケール
How would you rate the cleanliness and comfort of (Replace with location/venue name)? (Template note: swap in the specific site, store, or branch being rated.)
範囲: 1 – 5
最小:Very unhappy最大:Very happy
Q06
選択式
What, if anything, almost kept today from being a top rating?
- Nothing - it was great
- Wait time
- Staff interaction
- Product or service quality
- Price
- Cleanliness or environment
Q07
AIインタビュー
Reconstruct the specific moment that most shaped the respondent's overall smiley rating. If they picked a lower face, anchor on the exact issue (wait, staff, quality, price, environment) and get a concrete example of what happened and what would have fixed it in the moment. If they picked a top face, find out what specifically delighted them so it can be protected or replicated.
Q08
オピニオンスケール必須
How likely are you to recommend us to a friend or colleague?
スケール: 0 – 10
最小:Not at all likely最大:Extremely likely
Q09
自由回答（短文）
Anything else you'd like us to know about your visit today?
Q10
選択式
How often do you visit (Replace with brand/location name)? (Template note: replace with your business name before launching.)
- First time
- A few times a year
- Monthly
- Weekly or more
- Prefer not to say
Q11
プルダウン
What is your age range?
- Under 18
- 18-24
- 25-34
- 35-44
- 45-54
- 55-64
- 65+
- Prefer not to say
Q12
選択式
How do you describe your gender?
- Woman
- Man
- Non-binary
- Prefer not to say
Q13
メッセージ
That's it — thanks for the feedback! Your smiley ratings and comments go straight to the team responsible for today's experience.
含まれる機能
AIによる深掘り
自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。
注意確認設問
急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。
AIが作成する設問文
文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。
自動レポート
回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。
他ツールとの比較
ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。
このテンプレートを選ぶ理由
- Goes beyond a single smiley score by covering the four key touchpoints of a visit — overall experience, staff friendliness, speed of service, and cleanliness/comfort — in individual smiley-face ratings.
- Includes an AI follow-up interview that reconstructs the specific moment that shaped the respondent's rating, turning a vague low or high score into an actionable story instead of a mystery number.
- Pairs the smiley ratings with a recommend-likelihood scale, a multiple-choice probe on what almost kept the visit from being a top rating, and an open-ended comment field for anything else — giving a fuller diagnostic picture.
- Wraps the whole thing in a friendly, on-brand chat-style greeting and close, so it feels like a quick in-the-moment conversation rather than a form, while still capturing visit frequency and basic demographics for segmentation.
QuestionPro
Smiley rating survey questions and sample questionnaire templateThis page is primarily a guide with sample smiley-rating questions and a downloadable questionnaire rather than a ready-to-field, interactive survey experience. It's useful as a reference for question wording but relies on the respondent filling out static ratings without any real-time probing. QuestionPro's broader platform does support many question types and reporting, but this specific page is closer to a content/template resource than a built interview flow.
優れている点
- Backed by an established, full-featured survey platform with broad question-type and distribution support
- Provides sample smiley-scale question wording that can be adapted quickly
- Likely integrates with QuestionPro's existing reporting and analytics tools
物足りない点
- No adaptive AI follow-up interview to explore the reasons behind a given smiley rating — respondents just pick a face and move on
- No mention of voice AI interviews or guided screen-share tasks for deeper context
- No automated per-response quality scoring or transparent prompt methodology visible on the page
よくあるご質問
「Point-of-Service Smiley-Face Satisfaction Survey」テンプレートにはどのような設問が含まれていますか？
すぐに使える設問が13問含まれており、最初の設問は次のとおりです：「Thanks for stopping by today! Your responses are completely confidential and anonymized. We'd love a quick smiley-face r…」・「Overall, how was your experience with us today?」・「How would you rate the friendliness of our staff?」。すべての設問は上でプレビューでき、自由に編集できます。
このアンケートの回答にはどのくらい時間がかかりますか？
回答者は通常、13問を約7分で回答し終えます。
テンプレートは編集できますか？
はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。
このテンプレートは無料で使えますか？
はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。
公開の準備はできましたか？
このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。
関連テンプレート
似たテーマのほかの調査もご覧ください。