Q01
メッセージ
すべてのテンプレートCustomer Experience
Customer Feedback & Experience Pulse Survey
A general-purpose feedback survey that tracks recommendation likelihood, satisfaction, and which service aspects matter most to fix first — paired with an AI follow-up interview that digs into the specific moment behind each customer's score instead of a generic comment box.
設問の例
テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。
全11問・約6分
Q02
オピニオンスケール必須
How likely are you to recommend (Replace with Company Name) to a friend or colleague?
スケール: 0 – 10
最小:Not at all likely最大:Extremely likely
Q03
評価スケール必須
Overall, how satisfied were you with your most recent experience with us?
範囲: 1 – 5
最小:Very dissatisfied最大:Very satisfied
Q04
マトリクス必須
Please rate each part of your experience with us.
5行 × 5列
- Product or service quality
- Customer support responsiveness
- Value for the price
- Ease of doing business with us
- Clarity of communication
列: Poor · Fair · Good · Very good · Excellent
Q05
ベスト・ワースト選択（MaxDiff）必須
If we could only improve a few things, which matter most and least to you?
- Product or service quality
- Pricing
- Speed of customer support
- Ease of use
- Communication and updates
- Onboarding or setup experience
- Reliability and consistency
各セットで最も良いもの・最も悪いものを選択最も良い:Most important to improve最も悪い:Least important to improve
Q06
選択式必須
How likely are you to buy from us again or continue your subscription in the next 3 months?
- Very likely
- Somewhat likely
- Neutral
- Somewhat unlikely
- Very unlikely
Q07
AIインタビュー
Reconstruct the specific experience behind the respondent's recommendation and satisfaction scores: what exactly happened, when, and with which product, team, or channel. If they gave a low score, probe the single biggest moment of friction and what would have fixed it; if they gave a high score, probe what specifically stood out so it can be repeated. Anchor follow-ups on the aspect they rated lowest in the experience ratings above.
Q08
自由回答（長文）
Is there anything else about your experience you'd like us to know?
Q09
選択式
How long have you been a customer with us?
- Less than 3 months
- 3–12 months
- 1–3 years
- More than 3 years
- Prefer not to say
Q10
選択式
Which age range do you fall into?
- Under 18
- 18–24
- 25–34
- 35–44
- 45–54
- 55–64
- 65 or older
- Prefer not to say
Q11
メッセージ
Thank you for sharing your feedback! Your responses go directly into our experience improvement reviews, and your AI interview answers help us understand exactly what to fix next.
含まれる機能
AIによる深掘り
自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。
注意確認設問
急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。
AIが作成する設問文
文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。
自動レポート
回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。
他ツールとの比較
ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。
このテンプレートを選ぶ理由
- Combines core metrics (recommendation likelihood, satisfaction rating, and a matrix rating of experience aspects) with a MaxDiff prioritization question so teams know what to fix first, not just how people feel.
- Pairs every score with an AI follow-up interview that reconstructs the specific experience behind that score, replacing a generic open-text box with a real probing conversation.
- Includes repurchase/renewal intent and tenure/demographic segmentation questions, so results can be cut by customer lifecycle stage and loyalty risk.
- Opens and closes with on-brand chat messages, giving the survey a conversational feel end-to-end rather than a plain form.
Jotform
Bar Customer Feedback Form TemplateThis is a niche, industry-specific form built for bars rather than a general-purpose customer experience survey, so it's only loosely comparable. It's a ready-to-use static form builder template, easily customizable with Jotform's drag-and-drop editor, but has no built-in prioritization or follow-up logic beyond basic conditional fields.
優れている点
- Purpose-built questions tailored to a specific hospitality use case (bar service, drinks, atmosphere)
- Easy to customize and embed via Jotform's form builder
- Free to use as a starting template
物足りない点
- Static form with no adaptive follow-up questioning based on a respondent's specific answer
- No mechanism to surface which service aspects matter most vs. least (no prioritization method like MaxDiff)
- No automated per-response quality scoring or AI-generated analysis report
SurveyMonkey
Customer Service Survey Template (With Questions)A general customer service satisfaction template backed by SurveyMonkey's established survey platform and analytics dashboard. It's fielding-ready out of the box, but it's a fixed question set aimed at satisfaction tracking rather than root-cause discovery. Follow-up detail relies on standard open-text boxes.
優れている点
- Backed by a well-known survey platform with strong analytics and benchmarking
- Fielding-ready template with pre-written question logic
- Wide range of distribution channels supported
物足りない点
- No adaptive AI interview to dig into the specific moment behind a low or high score
- No transparent, published prompt/methodology for how open responses are interpreted
- Relies on generic comment fields instead of a guided task or voice interview for depth
SurveySparrow
Customer Service Feedback Survey TemplateSurveySparrow's template leans into a conversational, chat-style survey format similar in spirit to QuestionPunk's chat messages. It covers standard satisfaction and service questions but lacks a true adaptive interview layer that reacts to each individual's response in real time.
優れている点
- Conversational, chat-like UI that feels more engaging than a plain form
- Ready-made template usable directly for fielding
- Part of a broader platform with reporting and automation features
物足りない点
- Conversational UI is scripted, not an adaptive AI interview that probes based on the specific answer given
- No voice AI interview or guided screen-share task option
- No published transparent prompt methodology or automated quality scoring per response
Typeform
Customer Feedback Form TemplateTypeform's template offers a clean, one-question-at-a-time format known for high completion rates, aimed at general customer feedback. It's ready to field immediately, but like other form builders it's a fixed sequence of questions without follow-up logic tied to the content of an answer.
優れている点
- Polished, high-conversion one-question-at-a-time interface
- Ready-to-use template requiring minimal setup
- Strong design customization options
物足りない点
- No adaptive AI follow-up interview or voice interview option to explore the reasoning behind a score
- No built-in prioritization question (e.g., MaxDiff) to identify which issues matter most to fix first
- No automated quality scoring or AI-generated report of response content
よくあるご質問
「Customer Feedback & Experience Pulse Survey」テンプレートにはどのような設問が含まれていますか？
すぐに使える設問が11問含まれており、最初の設問は次のとおりです：「Hi! We'd love your honest feedback on your recent experience with us — it helps us fix what matters most. Your responses…」・「How likely are you to recommend (Replace with Company Name) to a friend or colleague?」・「Overall, how satisfied were you with your most recent experience with us?」。すべての設問は上でプレビューでき、自由に編集できます。
このアンケートの回答にはどのくらい時間がかかりますか？
回答者は通常、11問を約6分で回答し終えます。
テンプレートは編集できますか？
はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。
このテンプレートは無料で使えますか？
はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。
公開の準備はできましたか？
このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。
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