Q01
メッセージ
すべてのテンプレートCustomer Experience
Service Reliability & Pricing Transparency Assessment
Evaluates customer perceptions of service uptime, availability confidence, pricing clarity, and security trust. Designed for product and CX teams seeking actionable diagnostics on reliability and transparency pain points.
設問の例
テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。
全18問・約9分
Q02
選択式
In the last 30 days, how often did you use our service?
- Several times a day
- Daily
- A few times a week
- Weekly
- Less than once a week
Q03
オピニオンスケール
Our pricing structure is easy to understand.
スケール: 1 – 7
最小:Strongly disagree最大:Strongly agree
Q04
オピニオンスケール
Overall, how confident are you that using our service is safe and secure?
スケール: 1 – 7
最小:Not at all confident最大:Completely confident
Q05
選択式
If you contacted us about an availability or security issue, how satisfied were you with how it was resolved?
- Not applicable — I did not contact support
- Very dissatisfied
- Dissatisfied
- Neither satisfied nor dissatisfied
- Satisfied
- Very satisfied
Q06
自由回答（長文）
Based on your experience, what is the single most important change we could make to improve our service for you?
Q07
プルダウン
What is your age range?
- 18–24
- 25–34
- 35–44
- 45–54
- 55–64
- 65 or older
- Prefer not to say
Q08
メッセージ
Thank you for completing this survey. Your feedback directly helps us improve service reliability, pricing transparency, and security. Your responses are confidential and will be reported in aggregate only.
Q09
オピニオンスケール
In the last 30 days, how available was the service when you needed it?
スケール: 1 – 7
最小:Never available最大:Always available
Q10
オピニオンスケール
I feel confident there are no hidden fees or unexpected charges.
スケール: 1 – 7
最小:Strongly disagree最大:Strongly agree
Q11
選択式
In the last 12 months, did you experience or suspect any safety or security issues while using our service?
- No
- Yes — confirmed issue
- Yes — suspected but unconfirmed
- Prefer not to say
Q12
AIインタビュー
Thank you for sharing your thoughts. An AI moderator will now ask a couple of brief follow-up questions to explore your feedback further.
Q13
プルダウン
In which region do you primarily use our service?
- Africa
- Asia
- Europe
- North America
- Oceania
- South America
- Prefer not to say
Q14
選択式
In the last 30 days, approximately how many times did you notice the service was unavailable or down?
- 0 times
- 1–2 times
- 3–5 times
- 6–10 times
- More than 10 times
Q15
オピニオンスケール
I can predict what my costs will be from month to month.
スケール: 1 – 7
最小:Strongly disagree最大:Strongly agree
Q16
選択式
What is your gender identity?
- Woman
- Man
- Non-binary
- Another gender identity
- Prefer not to say
Q17
オピニオンスケール
How confident are you that the service will be available when you need it over the coming week?
スケール: 1 – 7
最小:Not at all confident最大:Completely confident
Q18
選択式
Compared to similar services, how would you rate our overall value for money?
- Much worse
- Somewhat worse
- About the same
- Somewhat better
- Much better
- Not sure / I haven't compared
含まれる機能
AIによる深掘り
自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。
注意確認設問
急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。
AIが作成する設問文
文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。
自動レポート
回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。
他ツールとの比較
ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。
このテンプレートを選ぶ理由
- Combines structured rating questions on uptime, availability confidence, pricing clarity, and security trust with an AI follow-up interview that adaptively probes low scores for root-cause detail
- Includes both quantitative diagnostics (opinion scales, multiple choice on incident frequency and support satisfaction) and an open-text question capturing the single most important improvement in respondents' own words
- Automated per-response quality scoring and auto-generated reporting turn raw responses into an actionable diagnostic report for product and CX teams without manual analysis
- Transparent, publishable prompts mean the AI follow-up logic isn't a black box, unlike static form builders
QuestionPro
Service Evaluation Survey Questions + Sample Questionnaire TemplateA general service evaluation questionnaire covering broad customer service satisfaction rather than a focused reliability/pricing-transparency diagnostic. It's a static, ready-to-field question list rather than an adaptive interview instrument. Useful as a general CX benchmarking template but not purpose-built around uptime, hidden-fee concerns, or security trust.
優れている点
- Established survey platform with a large question-bank library
- Ready-to-use sample questionnaire for general service satisfaction
- Likely supports standard reporting and cross-tabulation features
物足りない点
- Fixed question set with no adaptive AI follow-up probing into individual pain points
- No stated methodology transparency on how questions were validated or scored
- Not specifically structured around reliability, pricing clarity, or security trust as a combined diagnostic
SurveyMonkey
Customer Service Survey Template (With Questions)A broad customer service feedback template aimed at general satisfaction measurement, not a dedicated reliability-and-pricing-transparency instrument. It's a static, pre-built question set that respondents fill out without any follow-up probing. Good general-purpose starting point but lacks depth on uptime confidence or fee transparency specifically.
優れている点
- Well-known, widely trusted survey platform
- Simple, quick-to-deploy template for general service feedback
- Likely includes standard analytics dashboards
物足りない点
- No adaptive AI interview or voice AI follow-up to dig into specific complaints
- No automated per-response quality scoring for diagnostic prioritization
- Template is generic customer service feedback, not tailored to availability, pricing clarity, and security trust as a combined focus area
SurveySparrow
Customer Service Feedback Survey TemplateA conversational-style customer service feedback template focused on general satisfaction rather than reliability, pricing transparency, or security trust specifically. It offers a chat-like question flow but the questions themselves are still fixed and not dynamically generated based on responses. Suitable for general CX pulse-checks rather than targeted diagnostics.
優れている点
- Conversational, chat-like survey UI that may feel more engaging than static forms
- Marketing-oriented customer service template ready to deploy
- Likely supports basic branching logic based on answer choice
物足りない点
- Branching logic is rule-based, not true adaptive AI probing driven by response content
- No guided screen-share task capability for observing real usage issues
- Not designed around the specific combination of uptime, pricing clarity, and security trust diagnostics
よくあるご質問
「Service Reliability & Pricing Transparency Assessment」テンプレートにはどのような設問が含まれていますか？
すぐに使える設問が18問含まれており、最初の設問は次のとおりです：「Welcome! This short survey asks about your experience with our service's availability, pricing, and security. It takes a…」・「In the last 30 days, how often did you use our service?」・「Our pricing structure is easy to understand.」。すべての設問は上でプレビューでき、自由に編集できます。
このアンケートの回答にはどのくらい時間がかかりますか？
回答者は通常、18問を約9分で回答し終えます。
テンプレートは編集できますか？
はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。
このテンプレートは無料で使えますか？
はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。
公開の準備はできましたか？
このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。
関連テンプレート
似たテーマのほかの調査もご覧ください。