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Customer Experience

Restaurant Guest Satisfaction & NPS Survey

Measures guest satisfaction across food quality, service, ambiance, and value while capturing Net Promoter Score. Designed for restaurant operators seeking to identify loyalty drivers and prioritize operational improvements.

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設問の例

テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。

全19問・約9分
Q01
メッセージ

Welcome, and thank you for taking a few minutes to share your feedback. This survey asks about your most recent restaurant experience. There are no right or wrong answers — we are simply interested in your honest opinions. Your responses are completely anonymous and will be reported only in aggregate to help us improve. Participation is voluntary and you may stop at any time. Estimated time: 9 minutes.

Q02
プルダウン

When did your most recent visit or order with us take place?

  • Within the last 7 days
  • 8–14 days ago
  • 15–30 days ago
  • More than 30 days ago
Q03
オピニオンスケール

Overall, how satisfied were you with your most recent experience?

スケール: 1 – 7
最小:Very dissatisfied最大:Very satisfied
Q04
オピニオンスケール

How would you rate the quality of the food you received?

スケール: 1 – 7
最小:Very poor最大:Excellent
Q05
ランク付け

Please rank these factors by how important they are when choosing a restaurant like ours. Drag to reorder (1 = most important).

  1. Food quality
  2. Service (friendliness and speed)
  3. Ambiance and atmosphere
  4. Value for money
  5. Cleanliness
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Q06
AIインタビュー

Thinking about the ratings you just provided, what stood out most about your experience — positively or negatively?

Q07
プルダウン

What is your age group?

  • Under 18
  • 18–24
  • 25–34
  • 35–44
  • 45–54
  • 55–64
  • 65 or older
  • Prefer not to say
Q08
メッセージ

Thank you for sharing your feedback! Your responses will help us improve your future dining experiences. We truly appreciate your time.

Q09
選択式

How did you place your most recent order or visit?

  • Dine-in
  • Takeout
  • Delivery
  • Drive-thru
  • Curbside pickup
  • Other
Q10
オピニオンスケール

How likely are you to recommend us to a friend or colleague?

スケール: 0 – 10
最小:Not at all likely最大:Extremely likely
Q11
オピニオンスケール

How would you rate the friendliness and helpfulness of the staff?

スケール: 1 – 7
最小:Very poor最大:Excellent
Q12
選択式

How do you describe your gender?

  • Woman
  • Man
  • Non-binary / gender diverse
  • Prefer not to say
Q13
プルダウン

Approximately how often do you visit or order from us?

  • This was my first time
  • A few times a year
  • About once a month
  • 2–3 times a month
  • Once a week or more
Q14
オピニオンスケール

How would you rate the speed of service or order fulfillment?

スケール: 1 – 7
最小:Very slow最大:Very fast
Q15
オピニオンスケール

How would you rate the ambiance and atmosphere?

スケール: 1 – 7
最小:Very poor最大:Excellent
Q16
オピニオンスケール

How would you rate the cleanliness of the restaurant or packaging?

スケール: 1 – 7
最小:Very poor最大:Excellent
Q17
オピニオンスケール

How would you rate the overall value for money?

スケール: 1 – 7
最小:Very poor value最大:Excellent value
Q18
プルダウン

Approximately how much did you spend per person (before tip and tax)?

  • Under $10
  • $10–$19
  • $20–$34
  • $35–$49
  • $50–$74
  • $75 or more
  • Not sure
Q19
選択式

Did you experience any of the following issues during your visit? Select all that apply.

  • Long wait time
  • Order accuracy issue
  • Rude or unhelpful staff
  • Cleanliness concerns
  • Excessive noise level
  • Food served at wrong temperature
  • None of the above

含まれる機能

  • AIによる深掘り

    自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。

  • 注意確認設問

    急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。

  • AIが作成する設問文

    文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。

  • 自動レポート

    回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。

他ツールとの比較

ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。

このテンプレートを選ぶ理由

  • Includes a dedicated AI follow-up interview question that probes deeper into whatever stood out in the guest's own ratings, rather than stopping at a static scale
  • Covers the full satisfaction stack in one flow — food quality, staff friendliness, speed of service, ambiance, cleanliness, and value — alongside a standard NPS question
  • Captures visit context (frequency, order channel, spend per person) and a ranked list of choice-driving factors, giving operators segmentation and prioritization data most templates skip
  • Ends with automated, per-response quality scoring and an auto-generated report, so operators get analysis-ready output instead of just raw responses

Jotform

Guest Satisfaction Survey Form Template

A generic guest satisfaction form template that can be adapted to restaurants but isn't restaurant-specific out of the box. It's a fielding-ready static form builder rather than an interview experience, with Jotform's usual drag-and-drop customization and integrations layered on top.

優れている点

  • Easy drag-and-drop customization typical of Jotform forms
  • Broad template library and integration ecosystem
  • Free tier likely available for basic use

物足りない点

  • No adaptive AI follow-up questioning — every respondent sees the same fixed question set
  • No voice AI interview option or guided screen-share tasks
  • No automated per-response quality scoring or auto-generated insight report

SurveyMonkey

Customer Satisfaction Survey Template For Restaurants

A restaurant-specific customer satisfaction template, directly comparable in intent to ours, covering standard CSAT-style questions. It's a static survey form rather than an interview format, relying on SurveyMonkey's analytics dashboards for reporting.

優れている点

  • Purpose-built for restaurants, so questions map closely to the industry
  • Backed by SurveyMonkey's established analytics and benchmarking tools
  • Simple to deploy and share quickly

物足りない点

  • No adaptive AI interviewing — follow-up depth depends entirely on pre-written branching logic, not real-time probing
  • No voice AI interview mode
  • No transparent, published prompt methodology or automated quality scoring per response

Typeform

Guest Satisfaction Survey Form Template

A conversational-style guest satisfaction form template with Typeform's signature one-question-at-a-time UI, generic enough to apply to restaurants and similar hospitality businesses. It's a well-designed static form rather than a true adaptive interview.

優れている点

  • Polished, conversational UI that improves completion rates
  • Flexible logic jumps based on prior answers
  • Strong design and branding customization

物足りない点

  • Logic jumps are pre-scripted, not true adaptive AI follow-up probing based on open-text sentiment
  • No voice AI interview capability or guided screen-share tasks
  • No automated per-response quality scoring or auto-generated analytical report

よくあるご質問

「Restaurant Guest Satisfaction & NPS Survey」テンプレートにはどのような設問が含まれていますか？

すぐに使える設問が19問含まれており、最初の設問は次のとおりです：「Welcome, and thank you for taking a few minutes to share your feedback. This survey asks about your most recent restaura…」・「When did your most recent visit or order with us take place?」・「Overall, how satisfied were you with your most recent experience?」。すべての設問は上でプレビューでき、自由に編集できます。

このアンケートの回答にはどのくらい時間がかかりますか？

回答者は通常、19問を約9分で回答し終えます。

テンプレートは編集できますか？

はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。

このテンプレートは無料で使えますか？

はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。

公開の準備はできましたか？

このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。

このテンプレートを使う無料で始める

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