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Week 1 New User Onboarding Friction & Value Survey

Captures Day 1-7 impressions from new users to identify onboarding value moments, friction points, and support gaps that impact activation and retention.

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Week 1 New User Onboarding Friction & Value Survey

Welcome! Thank you for taking a few minutes to share your experience from your first week with the product. This survey is voluntary, and you may stop at any time. There are no right or wrong answers — we are interested in your honest opinions. Your responses are confidential and will be reported in aggregate to improve the onboarding experience. Estimated time: 11 minutes.

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デフォルト テーマ。色とフォントは自由に変更できます。

設問の例

テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。

全23問・約11分
メッセージ

Welcome! Thank you for taking a few minutes to share your experience from your first week with the product. This survey is voluntary, and you may stop at any time. There are no right or wrong answers — we are interested in your honest opinions. Your responses are confidential and will be reported in aggregate to improve the onboarding experience. Estimated time: 11 minutes.

Q01
プルダウン

When did you first start using the product?

  • Today
  • 1-3 days ago
  • 4-7 days ago
  • More than 7 days ago
Q02
オピニオンスケール

How experienced are you with tools similar to this product?

スケール: 1 – 5
最小:Not at all experienced最大:Extremely experienced
Q03
選択式

What was the first thing you did after signing in on Day 1?

  • Create a new project
  • Import or upload data
  • Explore templates
  • Invite a teammate
  • Adjust settings
  • Browse documentation
  • Other
Q04
選択式

Which of the following areas did you use during your first week? Select all that apply.

  • Creating or composing
  • Importing or uploading
  • Templates or gallery
  • Collaboration or sharing
  • Integrations
  • Settings or customization
  • Mobile app
  • Notifications
  • Other
Q05
自由回答（長文）

Thinking back to the very first time you signed in, how would you describe that experience in a few sentences?

Q06
自由回答（長文）

Describe the first moment during your first week that felt valuable, if any. What were you trying to do, and what happened?

Q07
オピニオンスケール

How clear was the onboarding guidance you encountered during your first week (e.g., tips, tours, documentation)?

スケール: 1 – 7
最小:Not at all clear最大:Extremely clear
Q08
選択式

Where, if anywhere, did you feel unsure or confused during your first week? Select all that apply.

  • Navigation or layout
  • Terminology or labels
  • Setting up integrations
  • Pricing or upgrade steps
  • Permissions or roles
  • Error messages
  • Performance or speed
  • Onboarding checklist or tours
  • I did not feel confused
  • Other
Q09
オピニオンスケール

During your first week, how often did you feel stuck or blocked?

スケール: 1 – 5
最小:Never最大:Very often
Q10
自由回答（長文）

If you experienced a frustrating or confusing moment during your first week, please describe it. Include any specific wording, buttons, or steps you remember.

Q11
選択式

Which help resources, if any, did you use during your first week? Select all that apply.

  • In-product tour or checklist
  • Tooltips or help docs
  • Chat support
  • Email support
  • Community or forum
  • Video tutorials
  • Did not seek help
Q12
プルダウン

Of the help resources you used, which was the most useful during your first week?

  • In-product tour or checklist
  • Tooltips or help docs
  • Chat support
  • Email support
  • Community or forum
  • Video tutorials
  • I did not use any help resources
Q13
オピニオンスケール

When you needed help during your first week, how easy was it to find?

スケール: 1 – 7
最小:Very difficult最大:Very easy
Q14
自由回答（長文）

Was there anything you looked for during your first week but could not find? If so, please describe.

Q15
オピニオンスケール

Overall, how satisfied are you with your experience during your first week?

スケール: 1 – 7
最小:Very dissatisfied最大:Very satisfied
Q16
オピニオンスケール

Compared to Day 1, how do you feel about the product now at the end of your first week?

スケール: 1 – 7
最小:Much worse最大:Much better
Q17
オピニオンスケール

How likely are you to continue using the product beyond your first week?

スケール: 1 – 7
最小:Not at all likely最大:Extremely likely
Q18
AIインタビュー

We'd like to learn a bit more about your first-week experience. Our AI assistant will ask a couple of follow-up questions based on what you've shared so far.

Q19
自由回答（長文）

Based on your responses in this survey, is there anything else you would like to share about your first-week experience?

Q20
プルダウン

Which best describes your role?

  • Individual contributor
  • Team lead or manager
  • Executive or founder
  • Consultant or agency
  • Student
  • Other
Q21
プルダウン

What is your team size?

  • Just me
  • 2-10
  • 11-50
  • 51-250
  • 251-1,000
  • 1,000+
Q22
プルダウン

Which industry are you in?

  • Technology
  • Education
  • Healthcare
  • Finance
  • Retail or ecommerce
  • Media or marketing
  • Nonprofit
  • Other
  • Prefer not to say
Q23
プルダウン

Where are you located?

  • North America
  • Europe
  • Asia
  • South America
  • Africa
  • Oceania
  • Middle East
  • Prefer not to say
メッセージ

Thank you for your time and thoughtful feedback! Your input will directly help us improve the onboarding experience for future users.

含まれる機能

  • AIによる深掘り

    自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。

  • 注意確認設問

    急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。

  • AIが作成する設問文

    文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。

  • 自動レポート

    回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。

他ツールとの比較

ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。

このテンプレートを選ぶ理由

  • Combines structured quantitative checkpoints (satisfaction, clarity, likelihood-to-continue) with open-text questions on first-session impressions and first valuable moment
  • Includes an AI follow-up interview segment that can adaptively probe on the respondent's specific first-week experience rather than relying solely on fixed questions
  • Explicitly maps friction to support: separate questions on where users felt confused, which help resources they used, which was most useful, and what they couldn't find
  • Captures both experience data (Day 1 signup action, week-1 area usage) and firmographic context (role, team size, industry, location) for segmentation

SurveyMonkey

Week-1 Onboarding Check-In Survey

This is a directly comparable, ready-to-field template covering the same Day 1-7 onboarding window. It's a static questionnaire built for quick deployment rather than an interactive interview experience, and any qualitative responses are collected as plain open-text with no automated follow-up.

優れている点

  • Purpose-built for the same week-1 onboarding check-in use case
  • Backed by SurveyMonkey's established survey logic, distribution, and reporting tools
  • Likely quick to deploy given SurveyMonkey's template library and familiar editor

物足りない点

  • No adaptive AI follow-up questioning — open-text answers are collected as-is with no probing for clarification or depth
  • No voice AI interview option or guided screen-share tasks to observe actual friction points
  • No published per-response quality scoring or transparent prompt methodology

よくあるご質問

「Week 1 New User Onboarding Friction & Value Survey」テンプレートにはどのような設問が含まれていますか？

すぐに使える設問が23問含まれており、最初の設問は次のとおりです：「When did you first start using the product?」・「How experienced are you with tools similar to this product?」・「What was the first thing you did after signing in on Day 1?」。すべての設問は上でプレビューでき、自由に編集できます。

このアンケートの回答にはどのくらい時間がかかりますか？

回答者は通常、23問を約11分で回答し終えます。

テンプレートは編集できますか？

はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。

このテンプレートは無料で使えますか？

はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。

公開の準備はできましたか？

このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。

このテンプレートを使う無料で始める

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