B2B Solution Satisfaction & Renewal Drivers Survey

Thanks for taking a few minutes to share feedback on your experience with (Replace with your solution's name). This helps us fix what's not working and keep doing what is. Your responses are completely confidential and anonymized. About 5-6 minutes.

Overall, how satisfied are you with (Replace with your solution's name)?

How satisfied are you with each of the following aspects of the solution?

How long has your organization been using this solution?

• Less than 3 months
• 3-11 months
• 1-2 years
• 3-5 years
• More than 5 years

Which of the following features or capabilities do you use regularly? (Template note: replace with your product's actual core feature list before launching.)

• (Feature A)
• (Feature B)
• (Feature C)
• (Feature D)
• (Feature E)

How likely are you to recommend (Replace with your solution's name) to a colleague or peer?

Probe the real story behind the respondent's overall satisfaction and recommendation scores. If either score is low or middling, find the specific moment, feature, or interaction that drove it, and ask what would need to change for the score to improve. If both scores are high, ask what almost made them switch away or what they'd miss most if the solution disappeared tomorrow. Anchor everything on concrete recent examples, not general impressions.

If you could improve one thing about this solution, which of these would matter most to you?

• Faster customer support response times
• More advanced reporting and analytics
• Better mobile experience
• More integrations with other tools
• Clearer pricing and billing
• More self-service documentation
• Faster product performance
• Simpler onboarding for new users

In the last 90 days, have you contacted customer support?

• Yes, and my issue was resolved
• Yes, but my issue was not fully resolved
• No, I haven't needed to
• No, but I wanted to and didn't

How likely is your organization to renew or continue using this solution?

• Definitely will renew
• Probably will renew
• Not sure yet
• Probably won't renew
• Definitely won't renew

What is your role in relation to this solution?

• Primary day-to-day user
• Team lead or manager
• Budget owner/decision maker
• Occasional user
• Other
• Prefer not to say

What is the size of your organization?

• 1-10 employees
• 11-50 employees
• 51-200 employees
• 201-1000 employees
• More than 1000 employees
• Prefer not to say

That's everything — thank you for the honest feedback! Your responses go directly to the team responsible for improving this solution and will help shape what we fix and build next.