Operations & Data

E-commerce Vendor Performance Scorecard

Collects structured partner feedback on reliability, delivery, communication, and value over a 90-day period to generate actionable supplier performance scorecards for operations optimization.

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질문 17개 · 약 8분

Q01

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Welcome to our Vendor Performance Review. This survey takes approximately 9 minutes and asks about your experience working with us over the last 90 days. Your participation is voluntary, and you may stop at any time. There are no right or wrong answers—we value your honest perspective. All responses are confidential and will be reported only in aggregate to improve our partnership operations. Please click 'Next' to begin.

Q02

의견 척도

Over the last 90 days, how reliable has our overall service delivery been (e.g., order accuracy, fulfillment consistency)?

척도: 1 – 7

최소:Very unreliable최대:Very reliable

Q03

의견 척도

Over the last 90 days, how satisfied are you with our response speed to your inquiries or requests?

척도: 1 – 7

최소:Not at all satisfied최대:Extremely satisfied

Q04

의견 척도

Over the last 90 days, how would you rate the overall value for money of our services?

척도: 1 – 7

최소:Very poor value최대:Excellent value

Q05

AI 인터뷰

Based on your survey responses, we'd like to understand your experience in more depth. What is the single most important thing we should improve in the next quarter, and why?

Q06

객관식

What is your primary role?

Operations
Procurement
Category / Buying
Logistics
Customer Support
Finance / Accounts Payable
Executive / Leadership
Other (please specify)

Q07

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Thank you for completing this review. Your feedback is valuable and will be used to improve our partnership operations over the coming quarter. You may now close this window.

Q08

의견 척도

Over the last 90 days, how would you rate the timeliness of our deliveries?

척도: 1 – 7

최소:Consistently late최대:Consistently on time

Q09

의견 척도

Over the last 90 days, how clear and consistent have our communications been (e.g., requirements, updates, specifications)?

척도: 1 – 7

최소:Not at all clear최대:Extremely clear

Q10

객관식

Compared with other vendors you work with, how would you rate our overall operations performance?

Well below average
Below average
About average
Above average
Best-in-class
Not sure / can't compare

Q11

드롭다운

Approximately how long have you been working with us?

Less than 3 months
3–6 months
7–12 months
1–2 years
More than 2 years

Q12

의견 척도

Over the last 90 days, how would you rate the quality of our products or services?

척도: 1 – 7

최소:Very poor quality최대:Excellent quality

Q13

객관식

Which communication channels have been most effective when working with us over the last 90 days? Select up to 2.

Email
Slack or instant messaging
Ticketing portal
Scheduled calls or meetings
Ad-hoc phone calls
Shared documents or trackers
Other (please specify)

Q14

의견 척도

How likely are you to recommend expanding our partnership over the next 12 months?

척도: 1 – 7

최소:Not at all likely최대:Extremely likely

Q15

객관식

Where are you primarily based?

North America
Europe
APAC
LATAM
Middle East & Africa

Q16

드롭다운

Approximately how many critical issues (e.g., order blocks, major defects) did you experience with us in the last 90 days?

0 — No critical issues
1–2 issues
3–5 issues
6–10 issues
More than 10 issues

Q17

객관식

What is your typical monthly order volume with us?

Fewer than 100 orders
100–499 orders
500–1,999 orders
2,000–9,999 orders
10,000+ orders

포함된 기능

AI 후속 질문
정형화된 설문이 놓치는 세부 내용을, 주관식 답변에 맞춰 AI가 심층 질문으로 끌어냅니다.
주의력 확인 장치
성의 없는 답변과 저품질 응답자를 걸러내는 내장 안전장치입니다.
AI가 작성한 문안
문구, 질문 순서, 분기 로직까지 AI가 연구 목표에 맞춰 작성합니다.
자동 리포트
응답이 모이면 주요 주제, 인용문, 이해하기 쉬운 요약이 자동으로 작성됩니다.

다른 서비스와 비교

다른 설문 도구의 가장 유사한 템플릿을 검토했습니다. 그 도구들이 잘하는 점과, 이 템플릿이 한발 더 나아가는 지점을 정리했습니다.

이 템플릿을 선택하는 이유

Includes five 90-day performance ratings (overall reliability, delivery timeliness, product/service quality, response speed, communication clarity) via opinion-scale questions, giving a structured longitudinal view rather than a one-off snapshot.
Uses a dropdown to quantify critical issues (order blocks, major defects) and multiple-choice questions on effective communication channels and comparative standing against other vendors, adding context beyond simple ratings.
Triggers an AI follow-up interview based on each respondent's actual answers, so low scores on delivery or communication get probed for specifics instead of being left as an unexplained number.
Captures respondent role, tenure, region, and order volume for segmentation, then rolls results into an auto-generated supplier scorecard for operations use.

QuestionPro

Performance Evaluation Survey Questions + Sample Questionnaire Template

This is a general performance-evaluation guide with sample questions rather than a vendor- or supplier-specific scorecard, so it requires adaptation to a partner-feedback context. It's useful as a question-bank reference but reads more like an educational/blog resource than a ready-to-field 90-day vendor review. No indication of adaptive or interview-based follow-up on responses.

잘하는 점

Broad library of sample performance-evaluation questions to draw from
Backed by an established survey platform with reporting and analytics tooling
Likely includes guidance on scoring/rating scale design given the 'questionnaire template' framing

아쉬운 점

Static question set with no adaptive AI follow-up to probe low ratings or vague answers
No voice AI interview or guided screen-share task option
No automated per-response quality scoring or transparent prompt methodology described on the page

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