In the past 12 months, have you purchased any consumer electronics?
- Yes, in the last 12 months
- Yes, but more than 12 months ago
- No
- Prefer not to say
Which types of devices did you purchase in the last 12 months? Select all that apply.
- Smartphone
- Laptop or desktop computer
- Tablet or e‑reader
- Smartwatch or fitness tracker
- Headphones or earbuds
- Game console
- Smart home device (e.g., speaker, thermostat)
- Other consumer electronics
- None of the above
How interested are you in being able to repair your own electronics?
In the past 12 months, did any of your devices need repair or service?
For your most recent device issue in the past 12 months, did you pursue a repair?
- Yes — I tried to fix it myself
- Yes — I used an independent repair shop
- Yes — I used a manufacturer‑authorized service center
- No — I did not attempt repair
- Not applicable — no device issues
If you had a repair in the past 12 months, please rate your most recent repair experience on each aspect. If not applicable, select “Not applicable.”
For that issue, did you try to use the product’s warranty?
- Yes
- No
- Not eligible — warranty expired
- Not sure
If you used warranty service in the past 12 months, how would you rate it overall?
How acceptable are the following potential trade-offs to improve repairability?
If a device included user‑replaceable batteries and guaranteed parts/manuals for 5 years, what percent more would you be willing to pay? Enter a whole number from 0 to 100.
If two products are similar in price and performance, how likely are you to choose the more repairable one?
Attention check: To confirm you are paying attention, please select “Yes.”
Rank these factors by importance when choosing electronics (1 = most important).
Allocate 100 points across the following to show what matters most for a mid‑range smartphone purchase.
Before buying, where do you look for repairability or warranty information? Select all that apply.
- Manufacturer website or product page
- Retailer product page
- Independent reviews/articles
- YouTube or online repair communities
- In‑store staff
- Friends or family
- Right‑to‑Repair labels or disclosures
- Brand marketing/ads
- I don’t usually look for this information
How do you describe your gender?
- Woman
- Man
- Non-binary
- Prefer not to say
Where do you currently live?
What is the highest level of education you have completed?
- Less than high school
- High school or equivalent
- Some college/Associate
- Bachelor's degree
- Graduate degree
- Other/Prefer not to say
What is your current employment status?
- Full-time
- Part-time
- Self-employed
- Student
- Unemployed
- Retired
- Prefer not to say
Is there anything else you’d like to share about how repairability and warranty affect your purchasing decisions?
Max 600 chars
AI Interview: 2 Follow-up Questions on Repairability and Warranties
Thank you for completing the survey!