Q01
Long Text
All templates
Post-Incident Trust & Communication Assessment
Measures incident impact, communication effectiveness, and trust recovery across stakeholder roles. Designed for internal post-incident reviews to identify systemic improvement priorities.
Sample questions
A preview of what’s in the template. Every question is editable before you launch.
29 questions · ~4 min
Q02
Long Text
Please think about the single most recent incident that affected your team or work in the last 90 days. All of the following questions refer to that specific incident.
Q03
Long Text
How much impact did this incident have on customer experience or revenue?
Q04
Long Text
How would you rate the timeliness of incident communications you received?
Q05
Long Text
Compared with before the incident, how would you describe your current level of trust in the affected system or process?
Q06
Long Text
Rank the following areas by how much improvement they need for incidents like this one. Place the highest-priority area at the top.
Q07
Multiple Choice
Where are you primarily based?
Q08
Long Text
Thank you for your time. Your feedback will directly inform improvements to our incident response and recovery processes.
Q09
Multiple Choice
What was your primary stakeholder role during that incident?
Q10
Long Text
How much impact did this incident have on internal team productivity?
Q11
Long Text
How would you rate the accuracy of incident communications you received?
Q12
Multiple Choice
How long did it take until you were comfortable resuming normal operations?
Q13
Long Text
If you could change one thing to reduce business impact next time, what would it be?
Q14
Multiple Choice
What is your organization's approximate size?
Q15
Multiple Choice
How directly were you involved in managing the incident?
Q16
Long Text
How much impact did this incident have on team morale or confidence?
Q17
Long Text
How would you rate the clarity of incident communications you received?
Q18
Long Text
How would you rate the quality of post-incident follow-up (e.g., post-mortem review, action items, assigned owners)?
Q19
AI Interview
We'd like to explore your incident experience in a bit more depth. An AI moderator will ask you a couple of follow-up questions based on your earlier responses.
Q20
Multiple Choice
What is your current job level?
Q21
Long Text
What was the business severity level assigned to that incident?
Q22
Long Text
How much impact did this incident have on SLA compliance or contractual obligations?
Q23
Long Text
How would you rate the completeness of incident communications you received?
Q24
Long Text
Based on your responses in this survey, is there anything else you would like to share about this incident or the recovery process?
Q25
Multiple Choice
How long have you been with your current organization?
Q26
Multiple Choice
Approximately how long was customer-visible impact present?
Q27
Multiple Choice
Which single channel did you rely on most for incident updates?
Q28
Long Text
Approximately how many separate incidents affected your work area in the last 90 days?
Q29
Long Text
Overall, how useful were the incident communications in enabling you to do your job?
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.