Please think about the single most recent incident that affected your team or work in the last 90 days. Answer the next questions about that incident.
What was your primary stakeholder role for that incident?
- Engineering (dev/infra/SRE)
- Product management
- Customer support/success
- Sales or account management
- Marketing/PR
- Operations/IT
- Security/compliance
- Executive/leadership
- Other
How directly were you involved in managing the incident?
- Primary responder/on-call
- Contributor or subject-matter expert
- Informed stakeholder/observer
- Affected but not involved in response
What was the business severity level of that incident?
- Sev-1 (critical, widespread impact)
- Sev-2 (high, significant impact)
- Sev-3 (moderate, limited impact)
- Sev-4 (low, minor impact)
- Not sure
How much impact did this incident have on each area?
| Rows | None | Low | Moderate | High | Severe |
|---|
| Revenue or bookings | • | • | • | • | • |
| Customer churn or cancellations | • | • | • | • | • |
| Brand reputation/sentiment | • | • | • | • | • |
| Operational cost or rework | • | • | • | • | • |
| SLA/SLO breaches | • | • | • | • | • |
| Regulatory/compliance risk | • | • | • | • | • |
About how long was customer‑visible impact present?
- Under 30 minutes
- 30–59 minutes
- 1–3 hours
- 3–12 hours
- 12–24 hours
- More than 24 hours
- Not sure or not customer‑visible
How many separate incidents affected your work area in the last 90 days?
Accepts a numeric value
Whole numbers only
Rate the quality of incident communications you received during this incident.
| Rows | Very poor | Poor | Adequate | Good | Excellent |
|---|
| Timeliness of updates | • | • | • | • | • |
| Clarity of information | • | • | • | • | • |
| Consistency across channels | • | • | • | • | • |
| Actionability of next steps | • | • | • | • | • |
| Empathy/tone | • | • | • | • | • |
| Use of appropriate channels | • | • | • | • | • |
Which single channel did you rely on most for updates?
- Email
- Chat (e.g., Slack/Teams)
- Status page or incident tool
- Pager/on-call app notifications
- Live briefings/meetings
- Ticketing system (e.g., Jira/ServiceNow)
- Other
Overall, how useful were the incident communications for enabling you to do your job?
Scale: 10 (star)
Min: Not usefulMax: Extremely useful
Attention check: To confirm attentiveness, please select "Agree" below.
- Strongly disagree
- Disagree
- Neutral
- Agree
- Strongly agree
Compared with before the incident, how is your current trust in the affected system or process?
Range: 1 – 10
Min: Much lower nowMid: About the sameMax: Fully restored or higher
How long did it take until you were comfortable resuming normal operations?
- Immediately after mitigation
- Within the same day
- 1–3 days
- 4–7 days
- More than a week
- Still not fully comfortable
How would you rate the quality of post‑incident follow‑up (e.g., review, action items, owners)?
Range: 1 – 10
Min: Very poorMid: AdequateMax: Excellent
Allocate a total of 100 points to the areas that would most reduce future business impact.
Total must equal 100
- Early detection speed
- Update cadence during response
- External/customer communication clarity
- Decision‑making and alignment
- Ownership and role clarity
- Tooling/visibility (dashboards, alerts)
Min per option: 0Whole numbers only
Rank the top areas needing improvement for incidents like this (top = highest priority).
Drag to order (top = most important)
- Early detection speed
- Update cadence during response
- External/customer communication clarity
- Decision‑making and alignment
- Ownership and role clarity
- Tooling/visibility (dashboards, alerts)
If you could change one thing to reduce business impact next time, what would it be?
Max 600 chars
Where are you primarily based?
- North America
- Europe
- Asia Pacific
- Latin America
- Middle East/Africa
- Other
- Prefer not to say
What is your organization size?
- 1–49 employees
- 50–249 employees
- 250–999 employees
- 1,000–4,999 employees
- 5,000+ employees
- Prefer not to say
What is your job level?
- Individual contributor
- People manager
- Director
- VP/C‑level
- Other
- Prefer not to say
How long have you been with your current organization?
- 0–6 months
- 7–12 months
- 1–2 years
- 3–5 years
- 6+ years
- Prefer not to say
Welcome! This brief survey focuses on one incident from the last 90 days. Your responses are confidential and will help improve incident practices.
Anything else you want us to know about this incident or recovery?
Max 600 chars
AI Interview: 2 Follow-up Questions on your incident experience
AI InterviewLength: 2Personality: Expert InterviewerMode: Fast Thank you for your time—your feedback will help improve incident response and recovery.