Measures incident impact, communication effectiveness, and trust recovery across stakeholder roles. Designed for internal post-incident reviews to identify systemic improvement priorities.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
29
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome! This survey asks about one specific incident from the last 90 days. Your participation is voluntary and you may stop at any time. There are no right or wrong answers — we want your honest perspective. All responses are confidential and will be reported only in aggregate to improve incident response practices. The survey takes approximately 7–9 minutes to complete.
Q2
Chat Message
Please think about the single most recent incident that affected your team or work in the last 90 days. All of the following questions refer to that specific incident.
Q3
Multiple Choice
What was your primary stakeholder role during that incident?
Engineering (dev/infra/SRE)
Product management
Customer support/success
Sales or account management
Marketing/PR
Operations/IT
Security/compliance
Executive/leadership
Other
Q4
Multiple Choice
How directly were you involved in managing the incident?
Primary responder/on-call
Contributor or subject-matter expert
Informed stakeholder/observer
Affected but not involved in response
Q5
Dropdown
What was the business severity level assigned to that incident?
Sev-1 (critical, widespread impact)
Sev-2 (high, significant impact)
Sev-3 (moderate, limited impact)
Sev-4 (low, minor impact)
Not sure
Q6
Opinion Scale
How much impact did this incident have on customer experience or revenue?
Range: 1 – 7
Min: No impact at allMid: NeutralMax: Extreme impact
Q7
Opinion Scale
How much impact did this incident have on internal team productivity?
Range: 1 – 7
Min: No impact at allMid: NeutralMax: Extreme impact
Q8
Opinion Scale
How much impact did this incident have on team morale or confidence?
Range: 1 – 7
Min: No impact at allMid: NeutralMax: Extreme impact
Q9
Opinion Scale
How much impact did this incident have on SLA compliance or contractual obligations?
Range: 1 – 7
Min: No impact at allMid: NeutralMax: Extreme impact
Q10
Multiple Choice
Approximately how long was customer-visible impact present?
Under 30 minutes
30–59 minutes
1–3 hours
3–12 hours
12–24 hours
More than 24 hours
Not sure or not customer-visible
Q11
Dropdown
Approximately how many separate incidents affected your work area in the last 90 days?
1
2–3
4–6
7–10
More than 10
Not sure
Q12
Opinion Scale
How would you rate the timeliness of incident communications you received?
Range: 1 – 7
Min: Very poorMid: NeutralMax: Excellent
Q13
Opinion Scale
How would you rate the accuracy of incident communications you received?
Range: 1 – 7
Min: Very poorMid: NeutralMax: Excellent
Q14
Opinion Scale
How would you rate the clarity of incident communications you received?
Range: 1 – 7
Min: Very poorMid: NeutralMax: Excellent
Q15
Opinion Scale
How would you rate the completeness of incident communications you received?
Range: 1 – 7
Min: Very poorMid: NeutralMax: Excellent
Q16
Multiple Choice
Which single channel did you rely on most for incident updates?
Email
Chat (e.g., Slack/Teams)
Status page or incident tool
Pager/on-call app notifications
Live briefings/meetings
Ticketing system (e.g., Jira/ServiceNow)
Other
Q17
Opinion Scale
Overall, how useful were the incident communications in enabling you to do your job?
Range: 1 – 7
Min: Not at all usefulMid: NeutralMax: Extremely useful
Q18
Opinion Scale
Compared with before the incident, how would you describe your current level of trust in the affected system or process?
Range: 1 – 7
Min: Much lower than beforeMid: NeutralMax: Much higher than before
Q19
Multiple Choice
How long did it take until you were comfortable resuming normal operations?
Immediately after mitigation
Within the same day
1–3 days
4–7 days
More than a week
Still not fully comfortable
Q20
Opinion Scale
How would you rate the quality of post-incident follow-up (e.g., post-mortem review, action items, assigned owners)?
Range: 1 – 7
Min: Very poorMid: NeutralMax: Excellent
Q21
Ranking
Rank the following areas by how much improvement they need for incidents like this one. Place the highest-priority area at the top.
Drag to order (top = most important)
Early detection speed
Update cadence during response
External/customer communication clarity
Decision-making and alignment
Ownership and role clarity
Tooling/visibility (dashboards, alerts)
Q22
Long Text
If you could change one thing to reduce business impact next time, what would it be?
Max chars
Q23
AI Interview
We'd like to explore your incident experience in a bit more depth. An AI moderator will ask you a couple of follow-up questions based on your earlier responses.
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 5
Q24
Long Text
Based on your responses in this survey, is there anything else you would like to share about this incident or the recovery process?
Max chars
Q25
Multiple Choice
Where are you primarily based?
North America
Europe
Asia Pacific
Latin America
Middle East/Africa
Other
Prefer not to say
Q26
Multiple Choice
What is your organization's approximate size?
1–49 employees
50–249 employees
250–999 employees
1,000–4,999 employees
5,000+ employees
Prefer not to say
Q27
Multiple Choice
What is your current job level?
Individual contributor
People manager
Director
VP/C-level
Other
Prefer not to say
Q28
Multiple Choice
How long have you been with your current organization?
0–6 months
7–12 months
1–2 years
3–5 years
6+ years
Prefer not to say
Q29
Chat Message
Thank you for your time. Your feedback will directly inform improvements to our incident response and recovery processes.
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