Q01
Long Text
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Home Energy Upgrade Customer Experience Survey
Measures homeowner satisfaction across the full energy-upgrade journey—from site assessment through installation and rebate application—to identify improvement opportunities for program administrators and installers.
Sample questions
A preview of what’s in the template. Every question is editable before you launch.
37 questions · ~4 min
Q02
Long Text
Which best describes the primary home energy upgrade you are providing feedback on today?
Q03
Long Text
The next few questions are about your on-site energy assessment. If you did not have a site visit, you may skip this section.
Q04
Multiple Choice
What is the current status of your installation?
Q05
Multiple Choice
Have you applied for any rebates or incentives for this project?
Q06
Long Text
Overall, how satisfied are you with your home energy upgrade experience so far?
Q07
AI Interview
We'd like to learn a bit more about your experience. An AI interviewer will ask you a couple of short follow-up questions.
Q08
Multiple Choice
Which best describes your current housing situation?
Q09
Long Text
Thank you for completing this survey. Your feedback helps improve home energy programs and installer quality for future homeowners. Your responses are confidential and will be reported only in aggregate.
Q10
Multiple Choice
In the past 12 months, did you have an on-site energy assessment or survey for this project?
Q11
Long Text
Approximately when did your on-site energy assessment take place?
Q12
Long Text
The next questions ask about your completed installation. If your installation is not yet complete, please skip ahead.
Q13
Multiple Choice
Which rebate or incentive programs did you apply to? Select all that apply.
Q14
Long Text
On a scale of 0 to 10, how likely are you to recommend your installer to a friend or colleague?
Q15
Long Text
Based on your responses in this survey, is there anything else you would like to share about your home energy upgrade experience?
Q16
Long Text
What is your age?
Q17
Long Text
How would you rate the professionalism of the assessor during your site visit?
Q18
Long Text
How satisfied are you with the quality of workmanship of your installation?
Q19
Multiple Choice
What reason(s) were given for the denial of your rebate or incentive application? Select all that apply.
Q20
Multiple Choice
What is your gender?
Q21
Long Text
How would you rate the thoroughness of the energy assessment?
Q22
Long Text
How satisfied are you with the timeliness of your installation?
Q23
Long Text
Overall, how easy or difficult was the rebate or tax credit application process?
Q24
Long Text
What is your ZIP or postal code?
Q25
Long Text
How would you rate the clarity of the recommendations you received?
Q26
Long Text
How satisfied are you with the communication from your installer throughout the process?
Q27
Multiple Choice
What is the main reason you have not applied for rebates or incentives?
Q28
Long Text
What is the highest level of education you have completed?
Q29
Long Text
How would you rate the convenience of scheduling the site visit?
Q30
Long Text
How satisfied are you with the site cleanup after installation?
Q31
Long Text
What is your current employment status?
Q32
Long Text
What, if anything, could have improved your on-site assessment experience?
Q33
Long Text
Approximately how long was it from your on-site assessment to installation completion?
Q34
Long Text
The next questions are for those whose installation is not yet complete.
Q35
Multiple Choice
What are the main barriers to moving forward with your project? Select all that apply.
Q36
Long Text
How likely are you to proceed with this project in the next 3 months?
Q37
Multiple Choice
When do you expect your installation to be completed?
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.