Q01
Long Text
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Digital Ticket Transfer & Resale Experience Survey
Measures event attendees' perceptions of clarity, fairness, and friction in digital ticket transfer and resale processes to identify platform improvement priorities.
Sample questions
A preview of what’s in the template. Every question is editable before you launch.
22 questions · ~4 min
Q02
Multiple Choice
In the past 12 months, have you attended any ticketed live events (e.g., concerts, sports, theater)?
Q03
Long Text
Overall, how clear were the instructions and rules for transferring or reselling digital tickets?
Q04
Long Text
Overall, how fair did the digital ticket transfer or resale process feel to you?
Q05
Long Text
Please rank the following potential improvements by importance to you, with the most important at the top.
Q06
AI Interview
We'd like to learn more about your experience. An AI moderator will ask you a couple of follow-up questions about the biggest challenge or frustration you faced when transferring or reselling a digital ticket.
Q07
Long Text
Based on your responses in this survey, is there anything else you would like to share about making digital ticket transfers or resales clearer or fairer?
Q08
Long Text
What is your age group?
Q09
Long Text
Thank you for completing this survey. Your feedback will help improve the clarity and fairness of digital ticket transfer and resale processes.
Q10
Long Text
Approximately how many ticketed live events did you attend in the past 12 months?
Q11
Long Text
Thinking about your most recent attempt to transfer or resell a digital ticket, how clear were the steps to initiate the transfer or resale?
Q12
Long Text
How fair were the total fees you encountered when transferring or reselling your most recent ticket?
Q13
Long Text
Please briefly describe any barriers or frustrations you experienced when trying to transfer or resell a digital ticket.
Q14
Multiple Choice
How do you describe your gender?
Q15
Multiple Choice
In the past 12 months, which of the following have you done with digital tickets? Select all that apply.
Q16
Long Text
How clear were the fees and costs involved in the transfer or resale?
Q17
Multiple Choice
Which pricing approach do you think is fairest when reselling digital tickets?
Q18
Multiple Choice
Which region do you primarily live in?
Q19
Long Text
Which platform did you use most often to manage your event tickets in the past 12 months?
Q20
Long Text
How clear were any deadlines or cut-off times for completing the transfer or resale?
Q21
Long Text
How clear was the information about how and when you would receive payment for a resold ticket?
Q22
Multiple Choice
Which policies, if any, felt unclear to you? Select up to three.
What’s included
AI follow-ups
Adaptive probes on open-ended answers that pull out detail a static form would miss.
Attention checks
Built-in safeguards against rushed answers and low-quality respondents.
AI-drafted copy
Wording, ordering, and branching written by the AI — tuned to your research goal.
Auto report
Themes, quotes, and a plain-English summary write themselves once responses come in.
Ready to launch?
Open this template in the editor. Every part is yours to change before the first respondent sees it.