Digital Ticket Transfer & Resale Experience Survey
Measures event attendees' perceptions of clarity, fairness, and friction in digital ticket transfer and resale processes to identify platform improvement priorities.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
Smart Distribution
Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Template Overview
22
Questions
AI-Powered
Smart Analysis
Ready-to-Use
Launch in Minutes
This professionally designed survey template helps you gather valuable insights with intelligent question flow and automated analysis.
Sample Survey Items
Q1
Chat Message
Welcome! This survey explores your experiences with digital ticket transfers and resale over the past 12 months. Your participation is voluntary, and you may stop at any time. There are no right or wrong answers—we are interested in your honest opinions. Your responses are confidential and will be reported only in aggregate. The survey takes approximately 5–7 minutes to complete.
Q2
Multiple Choice
In the past 12 months, have you attended any ticketed live events (e.g., concerts, sports, theater)?
Yes
No
Q3
Dropdown
Approximately how many ticketed live events did you attend in the past 12 months?
1–2
3–5
6–10
11–20
More than 20
Q4
Multiple Choice
In the past 12 months, which of the following have you done with digital tickets? Select all that apply.
Transferred a ticket to someone I know
Resold via an official marketplace (team/venue/platform)
Resold via a third-party marketplace
Tried to transfer or resell but couldn't complete it
Did not transfer or resell
Q5
Dropdown
Which platform did you use most often to manage your event tickets in the past 12 months?
Ticketmaster
AXS
Eventbrite
SeatGeek
Venue app or website
Team app or website
Artist or promoter app or website
Other or multiple platforms
Q6
Opinion Scale
Overall, how clear were the instructions and rules for transferring or reselling digital tickets?
Range: 1 – 7
Min: Very unclearMid: NeutralMax: Very clear
Q7
Opinion Scale
Thinking about your most recent attempt to transfer or resell a digital ticket, how clear were the steps to initiate the transfer or resale?
Range: 1 – 7
Min: Very unclearMid: NeutralMax: Very clear
Q8
Opinion Scale
How clear were the fees and costs involved in the transfer or resale?
Range: 1 – 7
Min: Very unclearMid: NeutralMax: Very clear
Q9
Opinion Scale
How clear were any deadlines or cut-off times for completing the transfer or resale?
Range: 1 – 7
Min: Very unclearMid: NeutralMax: Very clear
Q10
Opinion Scale
How clear was the information about how and when you would receive payment for a resold ticket?
Range: 1 – 7
Min: Very unclearMid: NeutralMax: Very clear
Q11
Multiple Choice
Which policies, if any, felt unclear to you? Select up to three.
Whether resale is allowed for the event
Transfer cut-off windows and limits
Ticket barcode changing or being locked before the event
Price caps or minimum resale prices
Payout timing and method
Refund or return eligibility after resale or transfer
None of the above
Q12
Opinion Scale
Overall, how fair did the digital ticket transfer or resale process feel to you?
Range: 1 – 7
Min: Very unfairMid: NeutralMax: Very fair
Q13
Opinion Scale
How fair were the total fees you encountered when transferring or reselling your most recent ticket?
Range: 1 – 7
Min: Very unfairMid: NeutralMax: Very fair
Q14
Multiple Choice
Which pricing approach do you think is fairest when reselling digital tickets?
Sellers can set any price they choose
A minimum resale price is set at or above face value
A maximum resale price is capped above face value
Both a minimum and maximum resale price are set
I'm not sure
Q15
Ranking
Please rank the following potential improvements by importance to you, with the most important at the top.
Drag to order (top = most important)
Lower overall fees
Show all fees earlier in the process
Clearer rules and policies
Faster payouts after a resale
Ability to transfer tickets across different platforms
Better step-by-step guidance within the app
Q16
Long Text
Please briefly describe any barriers or frustrations you experienced when trying to transfer or resell a digital ticket.
Max chars
Q17
AI Interview
We'd like to learn more about your experience. An AI moderator will ask you a couple of follow-up questions about the biggest challenge or frustration you faced when transferring or reselling a digital ticket.
AI InterviewLength: 2Personality: [Object Object]Mode: Fast
Reference questions: 5
Q18
Long Text
Based on your responses in this survey, is there anything else you would like to share about making digital ticket transfers or resales clearer or fairer?
Max chars
Q19
Dropdown
What is your age group?
Under 18
18–24
25–34
35–44
45–54
55–64
65+
Prefer not to say
Q20
Multiple Choice
How do you describe your gender?
Woman
Man
Non-binary
Self-describe
Prefer not to say
Q21
Multiple Choice
Which region do you primarily live in?
North America
Europe
Asia-Pacific
Latin America
Middle East or Africa
Prefer not to say
Q22
Chat Message
Thank you for completing this survey. Your feedback will help improve the clarity and fairness of digital ticket transfer and resale processes.
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