Collect feedback on digital ticket transfer and resale. This survey template covers fees, security, fairness, transparency, platform choice, and support.
What's Included
AI-Powered Questions
Intelligent follow-up questions based on responses
Automated Analysis
Real-time sentiment and insight detection
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Target the right audience automatically
Detailed Reports
Comprehensive insights and recommendations
Sample Survey Items
Q1
Multiple Choice
In the last 12 months, did you attend any ticketed live events (e.g., concerts, sports, theater)?
Yes
No
Q2
Multiple Choice
In the last 12 months, which of the following did you do with digital tickets? Select all that apply.
Transferred a ticket to someone I know
Resold via an official marketplace (team/venue/platform)
Resold via a third-party marketplace
Tried to transfer/resell but couldn’t complete it
Did not transfer or resell
Q3
Dropdown
Where did you manage your event tickets most often in the last 12 months?
Ticketmaster
AXS
Eventbrite
SeatGeek
Venue app/website
Team app/website
Artist/promoter app/website
Other or multiple
Q4
Opinion Scale
Overall, how clear were the instructions and rules for transferring or reselling digital tickets?
Range: 1 – 10
Min: Very unclearMid: NeutralMax: Very clear
Q5
Rating
Overall, how fair did the digital ticket transfer/resale process feel?
Scale: 10 (star)
Min: Very unfairMax: Very fair
Q6
Matrix
Thinking about your most recent attempt to transfer or resell a digital ticket, how clear were each of the following?
Rows
Very unclear
Unclear
Neutral
Clear
Very clear
Fees shown before listing or transfer
•
•
•
•
•
Fee breakdown at checkout/payout
•
•
•
•
•
Eligibility/rules for transfer (e.g., restrictions, cut-off times)
•
•
•
•
•
Face-value resale policy (if any)
•
•
•
•
•
Price floor/ceiling rules (if any)
•
•
•
•
•
Delivery timing and barcode behavior
•
•
•
•
•
Buyer/seller protection details
•
•
•
•
•
Q7
Opinion Scale
How fair were the total fees you saw when transferring or reselling your most recent ticket? (If you didn’t see fees, skip.)
Range: 1 – 10
Min: Very unfairMid: NeutralMax: Very fair
Q8
Multiple Choice
Which policies, if any, felt unclear to you? Select up to three.
Whether resale is allowed for the event
Transfer cut-off windows and limits
Barcode refresh/lock behavior
Price caps or floors
Payout timing and method
Refund/return eligibility after resale or transfer
None of the above
Q9
Multiple Choice
Which pricing approach feels fairest when reselling digital tickets?
Free pricing (no floor or ceiling)
Price floor at or above face value
Price ceiling above face value
Both floor and ceiling
Not sure
Q10
Ranking
Rank the following improvements by importance (top = most important).
Drag to order (top = most important)
Lower overall fees
Show all fees earlier
Clearer rules and policies
Faster payouts
Cross-platform transfers
Better in-app guidance
Q11
Multiple Choice
Attention check: To confirm you are paying attention, please select “Agree.”
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
Q12
Long Text
Briefly describe any barriers or frustrations you faced during transfer/resale.
Max 600 chars
Q13
Numeric
About how many ticketed live events did you attend in the last 12 months?
Accepts a numeric value
Whole numbers only
Q14
Dropdown
What is your age group?
Under 18
18–24
25–34
35–44
45–54
55–64
65+
Prefer not to say
Q15
Multiple Choice
How do you describe your gender?
Woman
Man
Non-binary
Self-describe
Prefer not to say
Q16
Multiple Choice
Which region do you primarily live in?
North America
Europe
Asia-Pacific
Latin America
Middle East/Africa
Prefer not to say
Q17
Multiple Choice
What is the highest level of education you have completed?
High school or less
Some college/associate degree
Bachelor’s degree
Master’s degree
Doctorate or professional degree
Prefer not to say
Q18
Multiple Choice
What is your current employment status?
Employed full-time
Employed part-time
Self-employed
Student
Unemployed
Retired
Prefer not to say
Q19
Long Text
Anything else we should know to make digital transfers/resales clearer or fairer?
Max 600 chars
Q20
Chat Message
Welcome! This brief survey asks about your experiences with digital ticket transfers and resale in the past 12 months. There are no right or wrong answers.
Q21
AI Interview
AI Interview: 2 Follow-up Questions on digital ticket transfers and resale
AI InterviewLength: 2Personality: Expert InterviewerMode: Fast
Q22
Chat Message
Thanks for your time—your feedback helps improve clarity and fairness for digital ticketing.
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