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Airline Flight Disruption Service Recovery Survey

Measures passenger satisfaction with airline handling of flight delays, cancellations, and rebooking disruptions, covering communication quality, outcome fairness, compensation adequacy, and future loyalty intent.

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Airline Flight Disruption Service Recovery Survey

Welcome! This survey asks about your most recent disrupted flight experience and should take about 10 minutes to complete. Your participation is entirely voluntary, and you may stop at any time. There are no right or wrong answers — we are interested in your honest opinions. All responses are confidential and will be reported only in aggregate.

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デフォルト テーマ。色とフォントは自由に変更できます。

設問の例

テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。

全18問・約9分
メッセージ

Welcome! This survey asks about your most recent disrupted flight experience and should take about 10 minutes to complete. Your participation is entirely voluntary, and you may stop at any time. There are no right or wrong answers — we are interested in your honest opinions. All responses are confidential and will be reported only in aggregate.

Q01
選択式

Have you experienced a flight disruption (delay, cancellation, missed connection, or rebooking) that affected your travel plans?

  • Yes
  • No
Q02
プルダウン

When did your most recent disrupted flight occur?

  • Past 30 days
  • 31–90 days ago
  • 91–180 days ago
  • 7–12 months ago
  • More than 12 months ago
Q03
選択式

What was the primary disruption you experienced?

  • Flight delay
  • Flight cancellation
  • Missed connection
  • Needed to be rebooked
  • Pre-departure schedule change
  • Baggage delay that affected trip plans
  • Other
Q04
選択式

Which channels did you use to get help during the disruption? Select all that apply.

  • Airline mobile app
  • Airline website
  • Airport service desk
  • Phone support
  • Live chat or messaging (e.g., WhatsApp or in-app chat)
  • Social media
  • Travel agency (online or offline)
  • Self-service kiosk
  • I did not seek help
  • Other
Q05
オピニオンスケール

How quickly was your issue addressed after you first sought help?

スケール: 1 – 7
最小:Very slowly最大:Very quickly
Q06
オピニオンスケール

How timely were the updates you received about the status of your disruption?

スケール: 1 – 7
最小:Not at all timely最大:Extremely timely
Q07
オピニオンスケール

How clear and understandable was the information provided to you during the disruption?

スケール: 1 – 7
最小:Not at all clear最大:Extremely clear
Q08
選択式

What was the outcome for your travel plans?

  • Rebooked same day
  • Rebooked next day or later
  • Received refund or credit
  • Issue unresolved
  • Not applicable
Q09
選択式

Which of the following, if any, did you receive? Select all that apply.

  • Meal or refreshment vouchers
  • Hotel or accommodation
  • Ground transport
  • Airline miles or points
  • Cash or credit refund
  • None
  • Other
Q10
オピニオンスケール

How fair was the final outcome, including any compensation?

スケール: 1 – 7
最小:Very unfair最大:Very fair
Q11
オピニオンスケール

Overall, how satisfied are you with how the airline handled the disruption?

スケール: 1 – 7
最小:Very dissatisfied最大:Very satisfied
Q12
オピニオンスケール

How likely are you to fly with this airline again?

スケール: 1 – 7
最小:Not at all likely最大:Extremely likely
Q13
自由回答（長文）

What is one thing the airline could have done differently to improve your disruption experience?

Q14
AIインタビュー

Based on your responses, we'd like to understand more about your disruption experience. Please share your thoughts and our AI moderator will ask a couple of follow-up questions.

Q15
選択式

What is your age?

  • 18–24
  • 25–34
  • 35–44
  • 45–54
  • 55–64
  • 65+
  • Prefer not to say
Q16
選択式

In the last 12 months, approximately how many round trips involving flights did you take?

  • 0
  • 1–2
  • 3–5
  • 6–10
  • 11+
Q17
プルダウン

Where do you primarily live?

  • North America
  • South America
  • Europe
  • Africa
  • Middle East
  • Asia
  • Oceania
  • Prefer not to say
Q18
選択式

What is your gender?

  • Woman
  • Man
  • Non-binary
  • Other
  • Prefer not to say
メッセージ

Thank you for sharing your experience — your feedback helps improve airline service recovery. Safe travels!

含まれる機能

  • AIによる深掘り

    自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。

  • 注意確認設問

    急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。

  • AIが作成する設問文

    文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。

  • 自動レポート

    回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。

よくあるご質問

「Airline Flight Disruption Service Recovery Survey」テンプレートにはどのような設問が含まれていますか？

すぐに使える設問が18問含まれており、最初の設問は次のとおりです：「Have you experienced a flight disruption (delay, cancellation, missed connection, or rebooking) that affected your trave…」・「When did your most recent disrupted flight occur?」・「What was the primary disruption you experienced?」。すべての設問は上でプレビューでき、自由に編集できます。

このアンケートの回答にはどのくらい時間がかかりますか？

回答者は通常、18問を約9分で回答し終えます。

テンプレートは編集できますか？

はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。

このテンプレートは無料で使えますか？

はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。

公開の準備はできましたか？

このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。

このテンプレートを使う無料で始める

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