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Industry-Specific

Cheque Book Request Experience Survey

Measures how easy, fast, and reliable the cheque book request process is — from channel choice to delivery — for customers of a bank or credit union. An AI follow-up interview digs into the specific moment where the process felt slow or confusing, surfacing fixes that closed-ended ratings alone would miss.

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設問の例

テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。

全14問・約7分
Q01
メッセージ

Thanks for taking a moment to share your experience requesting a cheque book from us! Your responses are completely confidential and anonymized. This will take about 8 minutes and helps us fix the parts of the process that waste your time.

Q02
選択式必須

How did you request your most recent cheque book?

  • Bank branch, in person
  • Mobile banking app
  • Internet/online banking
  • Phone banking / call centre
  • ATM
  • Other
Q03
オピニオンスケール必須

How easy was it to submit that request?

スケール: 1 – 7
最小:Very difficult最大:Very easy
Q04
選択式必須

How long did it take from your request to receiving the cheque book?

  • Same day
  • 2-3 business days
  • 4-7 business days
  • More than a week
  • I haven't received it yet
Q05
評価スケール必須

How satisfied were you with how the cheque book was delivered or made available for collection?

範囲: 1 – 5
最小:Very dissatisfied最大:Very satisfied
Q06
選択式

Why did you need a new cheque book? Select all that apply.

  • Ran out of cheques
  • Cheque book was lost or stolen
  • Business or rent payments
  • Legal, government, or formal requirement
  • Kept as a backup payment method
  • Other
Q07
数値

Roughly how many cheques have you written in the last 3 months?

Q08
マトリクス必須

Rate your experience with the following parts of the cheque book request process.

4行 × 5列
  • Instructions were clear about how to request one
  • Staff or app support was helpful
  • You were kept informed of the request status
  • The cheque book arrived intact and secure
列: Strongly disagree · Disagree · Neutral · Agree · Strongly agree
Q09
オピニオンスケール必須

How likely are you to request another cheque book in the next 12 months rather than switch to a digital payment method?

スケール: 0 – 10
最小:Not at all likely最大:Extremely likely
Q10
AIインタビュー

Reconstruct exactly what happened during this respondent's cheque book request, focusing on any step they rated as slow, confusing, or unsatisfying. Ask them to walk through the moment things went wrong (or right) in their own words, what channel-specific friction they hit (branch queue, app error, unclear status), and what would have made the process feel effortless. If they say they no longer need cheque books at all, probe what would replace them completely.

Q11
選択式

What would most likely make you stop using cheque books altogether?

  • Wider merchant/landlord acceptance of digital transfers
  • Faster, simpler request process wouldn't change this
  • Employer or counterpart requiring digital payment
  • Nothing — I expect to keep using them
  • Other
Q12
選択式

What is your age range?

  • Under 25
  • 25-34
  • 35-44
  • 45-54
  • 55-64
  • 65 or older
  • Prefer not to say
Q13
選択式

How long have you been a customer with us? (Template note: replace 'us' with your institution's name before launching.)

  • Less than 1 year
  • 1-3 years
  • 4-10 years
  • More than 10 years
  • Prefer not to say
Q14
メッセージ

That's everything — thank you for the detailed feedback! Your answers go directly to the team responsible for making cheque book requests faster and less of a hassle.

含まれる機能

  • AIによる深掘り

    自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。

  • 注意確認設問

    急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。

  • AIが作成する設問文

    文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。

  • 自動レポート

    回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。

他ツールとの比較

ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。

このテンプレートを選ぶ理由

  • Includes an AI follow-up interview that reconstructs exactly what happened during the respondent's cheque book request, surfacing the specific moment it felt slow or confusing rather than just a satisfaction score
  • Combines closed-ended measures (channel used, time-to-delivery, satisfaction rating, a matrix rating each stage of the process) with open-ended AI probing for a fuller diagnostic picture
  • Captures behavioral and attitudinal context beyond the transaction itself — reason for request, cheque usage frequency, likelihood to reorder vs. switch to digital payments, and what would make them abandon cheque books entirely
  • Auto-generates a report from responses, with transparent prompts showing exactly what the AI asked and why

SurveySparrow

Cheque Book Request Form Template

This is a directly comparable, fielding-ready template covering the same core topic — requesting a cheque book from a bank or credit union. It appears structured as a straightforward request/feedback form rather than a diagnostic survey built to dig into where friction occurs. Good for quick data collection, but the page gives no indication of adaptive questioning or root-cause discovery.

優れている点

  • Purpose-built template specifically for cheque book requests, so no setup from a generic form is needed
  • Likely fast to deploy given SurveySparrow's conversational form format
  • Fits within a broader banking/finance template library, suggesting some domain familiarity

物足りない点

  • No adaptive AI follow-up interview — respondents can't be probed further on where the process specifically broke down
  • No indication of automated per-response quality scoring to flag low-effort or unreliable answers
  • No transparent, publishable prompt methodology showing how deeper questions (if any) are generated

よくあるご質問

「Cheque Book Request Experience Survey」テンプレートにはどのような設問が含まれていますか？

すぐに使える設問が14問含まれており、最初の設問は次のとおりです：「Thanks for taking a moment to share your experience requesting a cheque book from us! Your responses are completely conf…」・「How did you request your most recent cheque book?」・「How easy was it to submit that request?」。すべての設問は上でプレビューでき、自由に編集できます。

このアンケートの回答にはどのくらい時間がかかりますか？

回答者は通常、14問を約7分で回答し終えます。

テンプレートは編集できますか？

はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。

このテンプレートは無料で使えますか？

はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。

公開の準備はできましたか？

このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。

このテンプレートを使う無料で始める

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