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すべてのテンプレート
Industry-Specific

Shipping Request Experience & Fulfillment Survey

Measures how smoothly a customer's shipping or freight request was handled — from initial quote through final delivery — for logistics, courier, and freight companies. An AI follow-up interview digs into the specific moment that caused the most friction, going beyond satisfaction scores to what actually happened.

このテンプレートを使うほかのテンプレートを見る

設問の例

テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。

全13問・約7分
Q01
メッセージ

Thanks for shipping with us! We'd like to hear about your most recent shipping request, from placing it to receiving your shipment. Your responses are completely confidential and anonymized. This will take about 4-5 minutes and helps us fix real friction points.

Q02
選択式必須

How did you submit your most recent shipping request?

  • Online form/website
  • Mobile app
  • Phone call
  • Email
  • In person at a drop-off location
  • Through a broker or third party
Q03
オピニオンスケール必須

How easy was it to submit your shipping request and get a quote?

スケール: 1 – 7
最小:Very difficult最大:Very easy
Q04
評価スケール必須

How would you rate the clarity of the pricing you were quoted (no surprise fees, clear breakdown)?

範囲: 1 – 5
最小:Very unclear最大:Very clear
Q05
選択式必須

Did your shipment arrive by the date or window originally promised?

  • Yes, on time or early
  • Slightly late (1-2 days)
  • Significantly late (3+ days)
  • Still hasn't arrived
  • Not applicable / pickup only
Q06
選択式必須

What was the condition of your shipment upon arrival?

  • Arrived in perfect condition
  • Minor damage to packaging only
  • Damage to contents
  • Item(s) missing
  • Not yet delivered
Q07
マトリクス必須

How much do you agree with each statement about this shipping request?

4行 × 5列
  • Tracking updates were accurate and timely
  • Customer support was easy to reach when needed
  • I was told about delays or issues proactively, not after asking
  • The final cost matched the original quote
列: Strongly disagree · Disagree · Neutral · Agree · Strongly agree
Q08
オピニオンスケール必須

How likely are you to use this carrier for a shipping request again?

スケール: 0 – 10
最小:Not at all likely最大:Extremely likely
Q09
AIインタビュー

Reconstruct the single moment in this shipping request that caused the most friction or the most delight — whether that's the quote, pickup, tracking, a delay, or the delivery itself. Ask what exactly happened, what the respondent expected instead, and how they found out about any problem. If they reported damage or a missed date, probe how it was resolved and whether that resolution felt fair.

Q10
選択式

What was the main reason you chose this carrier for this shipment? (Replace with your own carrier/brand context if relevant)

  • Price
  • Speed of delivery
  • Past positive experience
  • Availability/coverage in my area
  • Recommended by someone else
  • It was the only option offered
Q11
自由回答（長文）

Is there anything else about your shipping request — good or bad — you'd like us to know?

Q12
選択式

Was this shipping request for personal or business use?

  • Personal
  • Business
  • Prefer not to say
Q13
メッセージ

That's everything — thank you for the detailed feedback! We use responses like yours to fix delivery bottlenecks and hold our carriers and support teams accountable.

含まれる機能

  • AIによる深掘り

    自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。

  • 注意確認設問

    急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。

  • AIが作成する設問文

    文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。

  • 自動レポート

    回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。

他ツールとの比較

ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。

このテンプレートを選ぶ理由

  • Goes beyond a satisfaction score with an AI follow-up interview that reconstructs the single moment of friction in the shipping request, uncovering what actually happened rather than just how it felt
  • Covers the full journey — quote clarity, promised vs. actual delivery date, shipment condition on arrival, and likelihood to reuse the carrier — in one structured flow
  • Includes a matrix question for multi-statement agreement plus an open-ended long-text question so customers can add context the scaled questions miss
  • Separates personal vs. business use and reason for carrier choice, giving logistics and freight teams segmentation data a static intake form doesn't collect

Jotform

Shipping Request Form Template

This is a static intake form for collecting shipping request details (sender/receiver info, package specs, etc.), not a post-shipment experience survey. It's built for operational data capture rather than measuring satisfaction or friction points. Useful as a request-submission form but doesn't overlap with a feedback/CX use case.

優れている点

  • Drag-and-drop form builder with wide field-type and integration options
  • Fast to deploy for capturing shipment/logistics details from customers
  • Part of a large template library so it can be customized for adjacent logistics workflows

物足りない点

  • No adaptive AI follow-up questioning — it's a fixed form with no ability to probe deeper on a specific friction point
  • No built-in post-delivery satisfaction, delivery-window, or condition-on-arrival questions since it's designed as a submission form, not a feedback survey
  • No automated quality scoring or auto-generated insight reports

SurveySparrow

Shipping Request Form Template | Shipment Request Form

Also framed as a shipment request/intake form rather than a post-delivery experience survey, though SurveySparrow's conversational form style makes it feel more chat-like than a typical form. It can collect shipping details in a friendlier flow but isn't designed to measure delivery outcomes or friction after the fact.

優れている点

  • Conversational, chat-style form UI that can feel more engaging than a traditional field-by-field form
  • Templated and quick to launch for capturing shipment request details
  • Mobile-friendly presentation typical of SurveySparrow's product

物足りない点

  • No adaptive AI interviewing — logic branching in SurveySparrow is rule-based, not a dynamic AI follow-up on a specific friction moment
  • Template is oriented toward request intake, not measuring quote clarity, delivery-window accuracy, shipment condition, or reuse likelihood
  • No transparent AI prompt visibility or automated per-response quality scoring

よくあるご質問

「Shipping Request Experience & Fulfillment Survey」テンプレートにはどのような設問が含まれていますか？

すぐに使える設問が13問含まれており、最初の設問は次のとおりです：「Thanks for shipping with us! We'd like to hear about your most recent shipping request, from placing it to receiving you…」・「How did you submit your most recent shipping request?」・「How easy was it to submit your shipping request and get a quote?」。すべての設問は上でプレビューでき、自由に編集できます。

このアンケートの回答にはどのくらい時間がかかりますか？

回答者は通常、13問を約7分で回答し終えます。

テンプレートは編集できますか？

はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。

このテンプレートは無料で使えますか？

はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。

公開の準備はできましたか？

このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。

このテンプレートを使う無料で始める

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