Q01
メッセージ
すべてのテンプレートIndustry-Specific
Hotel Check-In Experience & Front Desk Satisfaction Survey
Captures how guests experienced arrival and check-in — speed, staff interaction, and technology options — for hotels, resorts, and boutique properties. The AI follow-up interview digs into any friction points guests mention, reconstructing exactly what slowed them down or went wrong so front-of-house teams can fix root causes, not just symptoms.
設問の例
テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。
全12問・約7分
Q02
選択式必須
How did you check in for your most recent stay?
- Front desk (in person)
- Self-service kiosk
- Mobile app
- Online pre-check-in with key pickup
- Other
Q03
オピニオンスケール必須
Overall, how easy was the check-in process?
スケール: 1 – 7
最小:Very difficult最大:Very easy
Q04
オピニオンスケール必須
How satisfied were you with the amount of time it took to check in?
スケール: 1 – 5
最小:Very dissatisfied最大:Very satisfied
Q05
マトリクス必須
Please rate the following aspects of your check-in experience.
4行 × 5列
- Staff friendliness
- Speed of service
- Clarity of information provided (Wi-Fi, amenities, policies)
- Room readiness at check-in time
列: Poor · Below Average · Average · Good · Excellent
Q06
選択式
Did you experience any of the following during check-in? Select all that apply.
- Long wait line
- Room not ready
- Reservation or billing error
- Staff seemed unfamiliar with the property
- Technology issue (kiosk, app, or key card)
- Unclear directions to room or amenities
Q07
AIインタビュー
If the guest reported any issue (long wait, room not ready, billing error, tech problem, unclear directions), reconstruct exactly what happened step by step: when they noticed the problem, how staff responded, and how it was ultimately resolved (or not). If they reported no issues, probe what specifically made the process feel smooth so we can standardize it. Always anchor on their chosen check-in method (front desk, kiosk, app, or online) since friction points differ by channel.
Q08
オピニオンスケール必須
How likely are you to recommend this hotel to a friend or colleague based on your overall stay?
スケール: 0 – 10
最小:Not at all likely最大:Extremely likely
Q09
自由回答（長文）
Is there anything else about your check-in experience you'd like us to know?
Q10
選択式
What was the primary purpose of this trip?
- Business
- Leisure/vacation
- Special event (wedding, conference)
- Other
- Prefer not to say
Q11
選択式
Which age range do you fall into?
- Under 25
- 25-34
- 35-44
- 45-54
- 55-64
- 65 or older
- Prefer not to say
Q12
メッセージ
Thank you for sharing your experience! Your feedback goes directly to our front desk and operations teams to make future arrivals smoother and more welcoming.
含まれる機能
AIによる深掘り
自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。
注意確認設問
急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。
AIが作成する設問文
文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。
自動レポート
回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。
他ツールとの比較
ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。
このテンプレートを選ぶ理由
- Goes beyond a single satisfaction score with a full arrival journey flow: check-in method, ease and speed ratings, a detailed matrix on specific check-in aspects, and friction-point checklist.
- Any reported issue (long wait, room not ready, billing error, tech problem) triggers an AI follow-up interview that reconstructs exactly what went wrong, so front-of-house teams get root-cause detail instead of just a low score.
- Combines quantitative metrics (ease, satisfaction, recommendation likelihood) with structured segmentation (trip purpose, age range) and open-ended follow-up, feeding into an auto-generated report.
- Warm, on-brand chat messaging at open and close keeps the guest experience conversational rather than feeling like a compliance form.
Jotform
Hotel Check In Form TemplateThis is primarily a front-desk registration/data-capture form (guest details, arrival info) rather than a guest-experience feedback survey. It's fielding-ready as a form but not built to probe satisfaction or friction points. Customizable via Jotform's drag-and-drop builder and integrations.
優れている点
- Fielding-ready form builder with drag-and-drop customization
- Likely integrates with Jotform's broader form ecosystem (payments, e-sign, tables)
- Simple to deploy for front-desk data collection
物足りない点
- Designed for registration/data capture, not structured satisfaction measurement
- No adaptive follow-up questioning to explore why a guest had a problem
- No published methodology or automated quality scoring of responses
Typeform
Hotel Check In Form TemplateA conversational, one-question-at-a-time form template focused on the check-in interaction, in Typeform's signature style. It's fielding-ready and pleasant to fill out, but static — every respondent sees the same fixed question set regardless of their answers.
優れている点
- Polished, conversational one-question-at-a-time UI
- Easy to brand and embed on booking/confirmation pages
- Good completion rates typical of Typeform's format
物足りない点
- No adaptive follow-up interview to dig into a specific complaint
- No automated per-response quality scoring
- No transparent, inspectable question logic or prompt methodology
SurveyMonkey
Customer Satisfaction Survey Template For HotelsA general hotel customer satisfaction survey template, likely covering the broader stay rather than check-in specifically. It's ready to field with standard rating scales and benchmarking, backed by SurveyMonkey's established methodology library.
優れている点
- Backed by a large, established survey methodology library
- Built-in benchmarking against other SurveyMonkey respondents
- Broad coverage of overall hotel satisfaction, not just arrival
物足りない点
- Fixed-question format with no adaptive AI follow-up on specific friction points
- Not check-in-specific, so less granular detail on arrival/technology experience
- No screen-share guided tasks or voice AI interview option
SurveySparrow
Hotel Guest Satisfaction Survey TemplateA conversational, mobile-friendly guest satisfaction survey covering the overall stay. It's fielding-ready with SurveySparrow's chat-style UX, but treats check-in as one topic among many rather than the focused deep-dive QuestionPunk's template provides.
優れている点
- Conversational, mobile-optimized survey experience
- Covers overall guest journey beyond just check-in
- Supports recurring/relationship survey distribution
物足りない点
- No adaptive AI interview to reconstruct root causes behind a reported issue
- Check-in is only one section of a broader stay survey, limiting depth on arrival friction
- No automated quality scoring or transparent prompt disclosure
よくあるご質問
「Hotel Check-In Experience & Front Desk Satisfaction Survey」テンプレートにはどのような設問が含まれていますか？
すぐに使える設問が12問含まれており、最初の設問は次のとおりです：「Welcome back! We'd love to hear about your recent check-in experience at our hotel. Your responses are completely confid…」・「How did you check in for your most recent stay?」・「Overall, how easy was the check-in process?」。すべての設問は上でプレビューでき、自由に編集できます。
このアンケートの回答にはどのくらい時間がかかりますか？
回答者は通常、12問を約7分で回答し終えます。
テンプレートは編集できますか？
はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。
このテンプレートは無料で使えますか？
はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。
公開の準備はできましたか？
このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。
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