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Client Evaluation of Company Services Survey

Captures how clients rate your company's service quality, responsiveness, communication, and value, benchmarks loyalty with a standard recommendation score, and uses an AI follow-up interview to surface the specific interaction behind each rating. Built for account managers and service teams running periodic client reviews.

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設問の例

テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。

全12問・約7分
Q01
メッセージ

Thanks for taking a few minutes to share feedback on your experience working with us. Your honest input helps our team improve how we serve you. Your responses are completely confidential and anonymized. This should take about 5 minutes.

Q02
オピニオンスケール必須

Overall, how satisfied are you with the services you've received from our company?

スケール: 1 – 10
最小:Not at all satisfied最大:Extremely satisfied
Q03
マトリクス必須

Please rate our performance on each of the following aspects of service.

5行 × 5列
  • Quality of work delivered
  • Responsiveness to requests
  • Clarity of communication
  • Value for money
  • Expertise and knowledge of your team
列: Poor · Fair · Good · Very Good · Excellent
Q04
選択式必須

How long have you been a client of our company?

  • Less than 6 months
  • 6 months to 1 year
  • 1 to 3 years
  • More than 3 years
Q05
オピニオンスケール必須

How likely are you to recommend our company's services to a colleague or peer?

スケール: 0 – 10
最小:Not at all likely最大:Extremely likely
Q06
ベスト・ワースト選択（MaxDiff）必須

When you think about what matters most in your relationship with us, which of these are most and least important to you?

  • Cost / pricing
  • Speed of delivery
  • Quality of output
  • Communication and updates
  • Responsiveness to issues
  • Expertise of the team
  • Flexibility to accommodate changes
  • Proactive recommendations
各セットで最も良いもの・最も悪いものを選択最も良い:Most important to you最も悪い:Least important to you
Q07
選択式必須

Looking ahead, what best describes your plans for continuing to work with us?

  • Definitely continue as-is
  • Continue but expect changes
  • Uncertain / reviewing options
  • Likely to reduce scope
  • Likely to stop using our services
Q08
AIインタビュー

Probe the reasoning behind the respondent's satisfaction and recommendation scores, anchoring on a specific recent project or interaction rather than a general impression. If the scores were low or the respondent indicated they may reduce or stop working with us, dig into exactly what happened, who was involved, and what would need to change to earn a higher score next time. If scores were high, identify the one thing that most drove that loyalty so it can be reinforced.

Q09
自由回答（長文）

Is there anything else about your experience working with us that you'd like us to know?

Q10
選択式

Which best describes your role in working with our company?

  • Primary decision-maker
  • Day-to-day contact / user
  • Finance or procurement
  • Executive sponsor
  • Other
  • Prefer not to say
Q11
選択式

What is the approximate size of your organization?

  • 1-50 employees
  • 51-250 employees
  • 251-1,000 employees
  • More than 1,000 employees
  • Prefer not to say
Q12
メッセージ

Thank you for sharing your feedback! Your responses will go directly to our client experience team and help shape how we improve our services for you and other clients.

含まれる機能

  • AIによる深掘り

    自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。

  • 注意確認設問

    急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。

  • AIが作成する設問文

    文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。

  • 自動レポート

    回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。

他ツールとの比較

ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。

このテンプレートを選ぶ理由

  • Combines a standard satisfaction and recommendation (loyalty) score with a detailed performance matrix covering responsiveness, communication, and value in one flow
  • Uses a max-diff exercise to reveal which aspects of the client relationship matter most, not just how each was rated
  • Includes an AI follow-up interview that probes the reasoning behind each respondent's satisfaction and recommendation score, surfacing the specific interaction driving it
  • Segments feedback by role, org size, and tenure as a client, then closes with an open long-text question and an automated report, so account managers get context, not just numbers

Jotform

Client Evaluation Of Company Services Form Template

A ready-to-use, fielding-ready form template covering standard client service evaluation questions. It's built on Jotform's drag-and-drop form builder, making it easy to customize fields and branding. Like most static form templates, it captures ratings but has no mechanism to explore the reasoning behind them.

優れている点

  • Quick to deploy with Jotform's widely-used drag-and-drop builder
  • Easy field customization and branding options
  • Integrates with Jotform's broader form/workflow ecosystem

物足りない点

  • Static question set with no adaptive follow-up to probe the story behind a rating
  • No AI-driven or voice interview component
  • No published methodology for how questions are scored or weighted

QuestionPro

Client Evaluation of Company Services Survey Questions + Sample Questionnaire Template

A sample questionnaire template plus supporting guidance on client evaluation survey questions, aimed at teams building this type of survey on QuestionPro's platform. It offers a solid question bank and reporting tools typical of an established survey platform, but the page reads as much like a question-writing guide as a plug-and-play template. It relies on fixed-choice and scale questions rather than any live follow-up interviewing.

優れている点

  • Broad question bank with example wording for client evaluation topics
  • Backed by QuestionPro's mature survey platform and analytics/reporting features
  • Useful as an educational reference for structuring this survey type

物足りない点

  • No adaptive AI interview to dig into the specific interaction behind a rating
  • No voice AI interview or guided screen-share task option
  • No transparent, publishable prompt methodology for how any automated analysis works

よくあるご質問

「Client Evaluation of Company Services Survey」テンプレートにはどのような設問が含まれていますか？

すぐに使える設問が12問含まれており、最初の設問は次のとおりです：「Thanks for taking a few minutes to share feedback on your experience working with us. Your honest input helps our team i…」・「Overall, how satisfied are you with the services you've received from our company?」・「Please rate our performance on each of the following aspects of service.」。すべての設問は上でプレビューでき、自由に編集できます。

このアンケートの回答にはどのくらい時間がかかりますか？

回答者は通常、12問を約7分で回答し終えます。

テンプレートは編集できますか？

はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。

このテンプレートは無料で使えますか？

はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。

公開の準備はできましたか？

このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。

このテンプレートを使う無料で始める

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