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Industry-Specific

Corporate Crisis Response Perception Survey

Measures how customers, employees, and other stakeholders perceived your company's official response to a recent incident or controversy — its clarity, credibility, and effect on trust — with an AI follow-up that uncovers exactly what shaped their reaction. Built for comms, PR, and exec teams evaluating crisis messaging.

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設問の例

テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。

全12問・約7分
Q01
メッセージ

Thanks for taking a few minutes to share your reaction to our recent public statement/response. Your honest feedback helps us communicate better going forward. Your responses are completely confidential and anonymized. This will take about 5 minutes.

Q02
選択式必須

Have you seen or heard the company's official response to (Replace with the specific incident/controversy)? (Template note: name the event precisely before launching.)

  • Yes, I read/watched it in full
  • Yes, but only a summary or headlines
  • No, this is the first I'm hearing details
  • Not sure
Q03
選択式

Where did you first encounter this response?

  • Company website or press release
  • Social media
  • News coverage
  • Email from the company
  • Word of mouth
  • Other
Q04
オピニオンスケール必須

How clear and easy to understand was the company's response?

スケール: 1 – 7
最小:Very confusing最大:Very clear
Q05
マトリクス必須

How much do you agree with each statement about the company's response?

5行 × 5列
  • It took responsibility appropriately
  • It was timely
  • It was transparent about what happened
  • It offered concrete next steps or remedies
  • It felt genuine rather than scripted
列: Strongly disagree · Disagree · Neutral · Agree · Strongly agree
Q06
オピニオンスケール必須

How has this response affected your trust in the company?

スケール: 0 – 10
最小:Trust has decreased a lot最大:Trust has increased a lot
Q07
ランク付け

Which of these should the company prioritize next? Rank them from most to least important.

  1. Issuing further public updates
  2. Compensating those affected
  3. Changing internal policies or practices
  4. Independent investigation or audit
  5. Leadership accountability
ドラッグして順位を付ける
Q08
AIインタビュー

Explore what specifically shaped this respondent's reaction to the company's response — quote or paraphrase the part of the message (if any) that stood out most, positively or negatively. If their trust score was low, probe what concrete action (not words) would rebuild it; if high, probe what specifically earned that credit. Note any gap between what they expected the company to say/do and what was actually said or done.

Q09
オピニオンスケール必須

How likely are you to continue doing business with or supporting this company?

スケール: 0 – 10
最小:Not at all likely最大:Extremely likely
Q10
選択式

What is your primary relationship to the company?

  • Customer
  • Employee or former employee
  • Investor or shareholder
  • Business partner or supplier
  • Member of the general public/media
  • Other
Q11
選択式

Which age range do you fall into?

  • Under 25
  • 25-34
  • 35-44
  • 45-54
  • 55-64
  • 65 or older
  • Prefer not to say
Q12
メッセージ

Thank you for your candid feedback. Your responses will be compiled into a report the communications and leadership teams use to shape follow-up actions and future messaging.

含まれる機能

  • AIによる深掘り

    自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。

  • 注意確認設問

    急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。

  • AIが作成する設問文

    文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。

  • 自動レポート

    回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。

他ツールとの比較

ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。

このテンプレートを選ぶ理由

  • Includes an AI follow-up interview that digs into exactly what shaped each respondent's reaction to the crisis response, not just a static rating
  • Combines quantitative measures (clarity, trust impact, likelihood to continue supporting the company) with a matrix of agreement statements for a fuller picture
  • Segments by relationship to the company and where the response was first encountered, so comms teams can see how perception differs across stakeholder groups
  • Ends with a ranking question on what to prioritize next, giving exec teams a directive output alongside the diagnostic data

SurveyMonkey

Assessing Corporate Response To Current Events

This is a directly comparable, fielding-ready template aimed at gauging stakeholder reaction to a company's handling of a current event. It covers similar ground (awareness, perception, trust) using SurveyMonkey's standard static question types. It does not appear to include any adaptive or voice-based interview capability.

優れている点

  • Purpose-built for evaluating corporate response to current events
  • Backed by SurveyMonkey's established survey distribution and analytics tools
  • Ready-to-field template requiring no custom build from scratch

物足りない点

  • Static question set with no adaptive AI follow-up to probe why respondents feel the way they do
  • No voice AI interview or guided screen-share task option
  • No transparent prompt methodology or automated per-response quality scoring published

よくあるご質問

「Corporate Crisis Response Perception Survey」テンプレートにはどのような設問が含まれていますか？

すぐに使える設問が12問含まれており、最初の設問は次のとおりです：「Thanks for taking a few minutes to share your reaction to our recent public statement/response. Your honest feedback hel…」・「Have you seen or heard the company's official response to (Replace with the specific incident/controversy)? (Template no…」・「Where did you first encounter this response?」。すべての設問は上でプレビューでき、自由に編集できます。

このアンケートの回答にはどのくらい時間がかかりますか？

回答者は通常、12問を約7分で回答し終えます。

テンプレートは編集できますか？

はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。

このテンプレートは無料で使えますか？

はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。

公開の準備はできましたか？

このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。

このテンプレートを使う無料で始める

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