Crisis Response Evaluation and Debrief Survey

Thanks for taking a few minutes to reflect on how we handled the recent situation. Your honest feedback will directly shape how we respond next time. This will take about 5 minutes.

What was your role during the crisis? (Replace with your organization's specific incident, e.g., the product recall, the data breach, the facility closure.)

• Frontline / operational role
• Managed or supervised a team
• Part of the crisis response or leadership team
• Not directly involved, but affected by it
• Observer / bystander

How quickly did leadership communicate once the situation became known?

How clear and easy to understand was the information you received?

Overall, how confident are you in how leadership made decisions during the crisis?

Thinking about the response overall, how much do you agree with each statement?

Which communication channel did you trust most for updates during the crisis?

• Direct email from leadership
• Team or department meetings
• Intranet or internal portal
• Manager/supervisor conversations
• Company-wide town hall or livestream
• Informal channels (colleagues, chat groups)

If we face another crisis, rank these improvements from most to least important.

1. Faster initial communication
2. More frequent updates during the event
3. Clearer guidance on what to do
4. More honesty about uncertainty
5. Better support for affected employees
6. More consistency across channels

Reconstruct one specific moment during the crisis where the respondent's confidence in leadership either broke down or was reinforced — ask what exactly happened, what information they had (or lacked) at that point, and what they wish had been communicated differently. If they rated confidence low, dig into whether it was the speed, the honesty, or the follow-through that failed them; if they rated it high, pin down what specifically leadership did right so it can be repeated.

Is there anything about how this crisis was handled that hasn't been covered above but you think we should know?

Which best describes your role level? (Optional — helps us see if experiences differed by role.)

• Individual contributor
• People manager
• Senior leadership / executive
• Contractor / external partner
• Prefer not to say

How long have you been with the organization? (Optional)

• Less than 1 year
• 1-3 years
• 4-9 years
• 10+ years
• Prefer not to say

That's everything — thank you for the candid feedback. Responses are being compiled (anonymously where possible) into a debrief report that will shape our crisis communication plan going forward.