Facilities Work Order CSAT Survey

Thank you for participating in this survey about your experience with our facilities request process. Your responses will help us identify areas for improvement. This survey takes approximately 10 minutes to complete. Your responses are confidential and will be reported only in aggregate. There are no right or wrong answers—we are interested in your honest opinions. Participation is voluntary, and you may stop at any time.

Have you submitted a facilities or maintenance request in the past 3 months?

• Yes
• No

How did you submit your most recent facilities request?

• Helpdesk/Facilities portal
• Email
• Chat (Slack/Teams)
• Phone
• In person
• Other (please specify)

For your most recent request, the steps to submit were clear.

Approximately how long did it take (or has it been) from submission to resolution of your most recent request?

• Less than 1 day
• 1–2 days
• 3–5 days
• 6–10 days
• 11–20 days
• More than 20 days
• Still open/unresolved

The initial acknowledgment of my request was timely.

The quality of the completed work met my expectations.

Communication from the facilities team was clear and helpful throughout the process.

The facilities team was professional and courteous.

Overall, how satisfied are you with the facilities request process over the past 3 months?

How likely are you to recommend our facilities request process to a colleague?

While a request is in progress, how often would you prefer to receive updates?

• Only when status changes
• About once per week
• Two to three times per week
• Daily
• No updates unless there is a delay

Which channels work best for receiving status updates on facilities requests? Select up to 3.

• Email
• Helpdesk portal notifications
• Chat (Slack/Teams)
• SMS/Text
• Phone call
• Onsite digital signage
• Other (please specify)

Please rank the following potential improvements from most to least important.

1. Clearer submission guidance
2. Faster initial acknowledgment
3. Quicker overall resolution
4. More proactive status updates
5. Transparent timelines/SLAs

What one change would most improve your facilities request experience?

Based on your responses in this survey, please share any additional thoughts about your facilities request experience. Our AI moderator may ask a few brief follow-up questions.

What is your primary work arrangement?

• Onsite
• Hybrid
• Remote
• Prefer not to say

Which department best describes your role?

• Facilities/Workplace
• Operations
• Engineering/IT
• HR/People
• Finance
• Other
• Prefer not to say

How long have you been with the organization?

• Less than 6 months
• 6–12 months
• 1–3 years
• 3–5 years
• More than 5 years
• Prefer not to say

Where is your primary work location?

• Headquarters
• Regional office
• Field site
• Fully remote
• Prefer not to say

Thank you for completing this survey. Your feedback will directly inform improvements to our facilities services.