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Industry-Specific

Auto Service Center Visit Evaluation Survey

Captures how satisfied customers are with a recent vehicle service or repair visit — covering communication, wait time accuracy, price transparency, and repair quality — plus an AI follow-up that reconstructs what really happened when an issue wasn't fixed the first time. Built for dealership service departments and independent repair shops tracking retention and trust.

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設問の例

テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。

全14問・約7分
Q01
メッセージ

Thanks for taking a few minutes to tell us about your recent visit to our service center! Your feedback helps us fix what's not working. Your responses are completely confidential and anonymized. This should take about 8 minutes.

Q02
選択式必須

What was the primary reason for your most recent visit to this service center?

  • Routine maintenance (oil change, tire rotation, etc.)
  • Diagnostic or repair for a specific problem
  • Warranty or recall service
  • Scheduled inspection
Q03
選択式必須

Was your vehicle's issue fully resolved during that visit?

  • Yes, fully resolved
  • No, I had to bring it back
  • Partially resolved, still experiencing issues
  • Not applicable (routine maintenance only)
Q04
オピニオンスケール必須

Overall, how satisfied were you with this service visit?

スケール: 1 – 5
最小:Very dissatisfied最大:Very satisfied
Q05
マトリクス必須

Please rate the following aspects of your visit.

5行 × 5列
  • Clarity of communication from the service advisor
  • Accuracy of the time estimate you were given
  • Cleanliness and organization of the facility
  • Transparency of pricing before work began
  • Quality of the repair or maintenance work
列: Poor · Fair · Good · Very good · Excellent
Q06
オピニオンスケール必須

How likely are you to recommend this service center to a friend or colleague?

スケール: 0 – 10
最小:Not at all likely最大:Extremely likely
Q07
選択式

How would you describe the price you paid relative to the value you received?

  • Much higher than expected
  • Somewhat higher than expected
  • About what I expected
  • Somewhat lower than expected
  • Much lower than expected
Q08
ベスト・ワースト選択（MaxDiff）必須

When choosing where to get your vehicle serviced, which of these matters most and which matters least to you?

  • Price of service
  • Convenient location
  • Ease of scheduling an appointment
  • Trust in the technicians' expertise
  • Clear communication throughout the visit
  • Speed of service
  • Warranty or guarantee on work
  • Loyalty or rewards program
各セットで最も良いもの・最も悪いものを選択最も良い:Matters most最も悪い:Matters least
Q09
AIインタビュー

Reconstruct exactly what happened during this respondent's service visit, anchored on their satisfaction rating and resolution status. If the issue wasn't resolved on the first visit, walk through what was diagnosed, what was actually fixed, how many trips it took, and how the shop communicated during that process. If price felt higher than expected, probe whether that was due to unexpected add-ons, unclear estimates, or the final bill not matching what was quoted.

Q10
選択式必須

How likely are you to return to this service center for your next vehicle service?

  • Definitely will return
  • Probably will return
  • Not sure
  • Probably will not return
  • Definitely will not return
Q11
選択式必須

Approximately how old is the vehicle you had serviced?

  • Less than 1 year
  • 1-3 years
  • 4-6 years
  • 7-10 years
  • More than 10 years
Q12
選択式

Which age range best describes you?

  • Under 25
  • 25-34
  • 35-44
  • 45-54
  • 55-64
  • 65 or older
  • Prefer not to say
Q13
選択式

How do you describe your gender?

  • Woman
  • Man
  • Non-binary
  • Prefer to self-describe
  • Prefer not to say
Q14
メッセージ

That's everything — thank you! Your feedback goes directly to our service team and helps us improve how we communicate, price, and get repairs right the first time.

含まれる機能

  • AIによる深掘り

    自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。

  • 注意確認設問

    急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。

  • AIが作成する設問文

    文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。

  • 自動レポート

    回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。

他ツールとの比較

ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。

このテンプレートを選ぶ理由

  • Includes an AI follow-up interview that reconstructs exactly what happened when a repair issue wasn't fixed the first time, going beyond a static satisfaction score
  • Covers wait time accuracy and price transparency alongside a full matrix rating of visit aspects, giving service departments a structured diagnostic view
  • Pairs quantitative satisfaction and recommendation (NPS-style) scores with a max-diff exercise on what matters most when choosing a repair shop
  • Closes with return-likelihood and demographic questions plus an automated report, so retention risk can be segmented by vehicle age and customer profile

QuestionPro

Automobile Service Evaluation Survey Questions + Sample Questionnaire Template

This is a pre-built sample questionnaire covering common automobile service satisfaction topics, presented as a static template within QuestionPro's broader survey platform. It's fielding-ready in the sense that it's a downloadable/importable question set, but it relies on fixed questions rather than adaptive probing. Good for shops wanting a quick standard survey without deeper root-cause investigation.

優れている点

  • Directly targeted at automobile service evaluation, matching the same use case
  • Backed by an established, full-featured survey platform with broad question-type support
  • Likely includes standard satisfaction and service-quality question sets similar to industry norms

物足りない点

  • Static question list with no adaptive AI follow-up to probe why an issue wasn't resolved
  • No voice AI interview or guided screen-share task option
  • No transparent, publishable prompt methodology or automated per-response quality scoring

よくあるご質問

「Auto Service Center Visit Evaluation Survey」テンプレートにはどのような設問が含まれていますか？

すぐに使える設問が14問含まれており、最初の設問は次のとおりです：「Thanks for taking a few minutes to tell us about your recent visit to our service center! Your feedback helps us fix wha…」・「What was the primary reason for your most recent visit to this service center?」・「Was your vehicle's issue fully resolved during that visit?」。すべての設問は上でプレビューでき、自由に編集できます。

このアンケートの回答にはどのくらい時間がかかりますか？

回答者は通常、14問を約7分で回答し終えます。

テンプレートは編集できますか？

はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。

このテンプレートは無料で使えますか？

はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。

公開の準備はできましたか？

このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。

このテンプレートを使う無料で始める

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