Lab Requisition Process Experience Survey

Thanks for taking a few minutes to share your experience with our lab requisition process — whether you order tests, collect specimens, or manage the paperwork, your feedback helps us fix real friction points. Your responses are completely confidential and anonymized. About 5 minutes.

Which best describes your role?

• Physician
• Nurse or clinical staff
• Laboratory technician
• Administrative or scheduling staff
• Other

In the last 30 days, how often have you submitted a lab requisition?

• Daily
• A few times a week
• About once a week
• A few times a month
• Rarely or never

Rate the current lab requisition process on each of the following.

In the last 30 days, how often has a lab requisition you submitted been rejected, delayed, or sent back for correction?

Rank these issues from the biggest problem to the smallest in your day-to-day work with lab requisitions.

1. Missing or incomplete patient information
2. Illegible or unclear handwriting
3. Incorrect test codes selected
4. Specimen labeling errors
5. Delayed turnaround time
6. Duplicate or redundant orders

Reconstruct the most recent time a lab requisition you submitted was rejected, delayed, or needed correction: what test was ordered, exactly what went wrong, and who or what caused the delay (form design, missing info, system issue, staffing). Ask what specifically would have prevented it, and if they say the process is generally smooth, probe for the one step they still find annoying or slow.

You have 100 points to allocate across ways to improve the lab requisition process. Give more points to what would help most.

• Staff training on the requisition process
• Better order-entry forms or software
• EHR/lab system integration improvements
• Additional lab staffing
• Standardized test code reference guides

On average, roughly how many hours pass between submitting a routine lab requisition and receiving results?

How likely are you to recommend your organization's current lab requisition process to a colleague at another facility?

What type of facility do you primarily work in?

• Hospital
• Outpatient clinic
• Independent or reference lab
• Long-term care facility
• Other
• Prefer not to say

How many years have you worked in your current role?

• Less than 1 year
• 1-3 years
• 4-9 years
• 10+ years
• Prefer not to say

That's everything — thank you! Your feedback goes directly into a report the lab operations team uses to fix requisition forms, turnaround times, and system integrations.