LIS Usability & Data Integrity Assessment

Welcome to the LIS Usability & Data Integrity Assessment. This survey asks about your recent experience with your primary Laboratory Information System. It should take approximately 8–10 minutes to complete. Your participation is entirely voluntary, and you may stop at any time. There are no right or wrong answers — we are interested in your honest opinions. All responses are confidential and will be reported only in aggregate. By continuing, you indicate your consent to participate.

Do you directly enter or verify test results in the LIS?

• Yes
• No

Overall, how easy is your primary LIS to use for your daily work?

In the last 30 days, how often did you encounter data entry errors that required correction?

• Never
• Once in the last 30 days
• 2–3 times in the last 30 days
• About weekly
• Several times per week
• Daily or almost daily

Approximately how many total hours of unplanned LIS downtime occurred in the last 90 days?

• 0 (no unplanned downtime)
• Less than 1 hour
• 1–4 hours
• 5–8 hours
• 9–24 hours
• More than 24 hours
• Not sure

How would you rate the training you received on accurate data entry and handling in the LIS?

Please rank the following potential improvements from most important to least important for strengthening LIS usability and data integrity.

1. More informative error messages
2. Stronger real-time validation rules
3. Faster search and filtering
4. Clearer audit trail views/exports
5. Better downtime and rollback workflows
6. Simplified order entry and verification

Based on your responses in this survey, please share any additional thoughts or suggestions about LIS usability or data integrity.

What is your primary role?

• Medical technologist/MLS
• Lab supervisor or manager
• Pathologist
• LIS/IT or integration specialist
• QA/Regulatory
• Phlebotomy/accessioning
• Research scientist
• Other

Thank you for completing this survey. Your input will directly inform improvements to LIS usability and data integrity practices. You may now close this window.

Which Laboratory Information System (LIS) do you primarily use?

• Epic Beaker
• Cerner PathNet
• Sunquest
• Orchard Harvest
• SoftLab (SCC)
• LabWare
• Custom or in-house system
• Not sure
• Other (please specify)

Thinking about the last 30 days, to what extent do you agree: Navigating between LIS modules and screens is straightforward.

In the last 90 days, which data integrity issues have you personally observed? Select all that apply.

• Duplicate patient or sample records
• Mismatched patient ID or demographics
• Specimen mislabeling detected by the system
• Result overwritten or lost
• Incomplete audit trail for a change
• Interface transmission failure or delay
• Reference range or version mismatch
• None of the above
• Other (please specify)

During peak hours in the last 30 days, how often did the LIS feel noticeably slow?

• Never
• Once in the last 30 days
• 2–3 times in the last 30 days
• About weekly
• Several times per week
• Daily or almost daily

How satisfied are you with the support you receive (vendor or internal) when you encounter LIS data issues?

We'd like to understand more about your LIS experience. An AI moderator will ask a couple of brief follow-up questions based on your earlier responses.

What is your primary lab setting?

• Hospital
• Academic medical center
• Independent/reference lab
• Biotech/pharma
• Public health lab
• Clinic/physician office
• Other

How often do you use your primary LIS in your job?

• All day (most hours)
• Several times per day
• About once per day
• A few times per week
• Less often

Thinking about the last 30 days, to what extent do you agree: Completing routine tasks requires a reasonable number of clicks or steps.

How confident are you that data in your primary LIS are accurate and complete?

How many years of total experience do you have working in laboratory settings?

• Less than 1 year
• 1–3 years
• 3–5 years
• 5–10 years
• Over 10 years

How long have you used this primary LIS?

• Less than 3 months
• 3–12 months
• 1–3 years
• 3–5 years
• Over 5 years

Thinking about the last 30 days, to what extent do you agree: Error messages clearly help me understand what went wrong and how to fix it.

When needed in the last 90 days, how easy was it to retrieve a complete audit trail?

• Very difficult
• Difficult
• Neither easy nor difficult
• Easy
• Very easy
• Not applicable

What is your primary work shift?

• Day
• Evening
• Night
• Rotating
• Varies/Not applicable

Which systems are currently integrated with your LIS? Select all that apply.

• EHR/EMR
• Analyzer/instrument interfaces
• Middleware/automation
• Billing/finance
• Reference lab interfaces
• Reporting/analytics/BI
• Inventory/supply
• Quality management tools (e.g., CAP/CLIA)
• None of the above
• Not sure
• Other (please specify)

Thinking about the last 30 days, to what extent do you agree: The LIS interface layout is intuitive and well organized.

To what extent do you agree: the LIS validation rules prevent most incorrect or incomplete entries.

Overall, how satisfied are you with the usability of your primary LIS?

In the last 30 days, which LIS tasks were most time-consuming? Select all that apply.

• Order entry
• Specimen accessioning
• Test result entry/verification
• Result corrections/amendments
• Patient or result search
• Quality control documentation
• Worklist management
• Report generation
• Interface troubleshooting
• Other (please specify)