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Industry-Specific

Lost and Found Recovery Experience Survey

Measures how well your lost-and-found process works for people who actually lost something on-site — reporting ease, staff helpfulness, and resolution speed — with an AI follow-up that reconstructs exactly what happened during their specific case, especially when the item wasn't recovered.

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設問の例

テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。

全13問・約7分
Q01
メッセージ

Thanks for taking a moment to share your experience! Your responses are completely confidential and anonymized. We'd like to hear how the lost-and-found process worked for you, from reporting to resolution. This will take about 7 minutes.

Q02
選択式必須

What type of item did you lose?

  • Wallet or purse
  • Electronics (phone, headphones, laptop, etc.)
  • Bag or luggage
  • Keys
  • Clothing or accessories
  • Documents or ID
  • Other
Q03
選択式必須

How did you first report your item as lost?

  • In person at a desk or counter
  • Phone call
  • Online form
  • Mobile app
  • Email
  • I didn't formally report it
Q04
選択式必須

Was your item ultimately recovered?

  • Yes, fully recovered
  • Yes, but something was missing or damaged
  • No, not recovered
  • Still waiting to hear back
Q05
オピニオンスケール必須

How easy or difficult was it to report your lost item?

スケール: 1 – 5
最小:Very difficult最大:Very easy
Q06
評価スケール

How would you rate the staff who helped with your case?

範囲: 1 – 5
最小:Poor最大:Excellent
Q07
選択式必須

How long did it take from when you reported the item to when you got a resolution (found, confirmed unavailable, or closed)?

  • Same day
  • 2-3 days
  • 4-7 days
  • More than a week
  • Still waiting
Q08
マトリクス必須

How much do you agree with the following statements about the process?

3行 × 5列
  • The reporting process was clearly explained to me
  • I received timely updates about my item's status
  • The final outcome matched what I expected
列: Strongly disagree · Disagree · Neutral · Agree · Strongly agree
Q09
AIインタビュー

Reconstruct exactly what happened in this respondent's specific case, from the moment they realized the item was lost to the final outcome: who they contacted, what they were told, and whether promised updates actually arrived. If the item was not recovered or only partially recovered, probe precisely where the process broke down (no record taken, item never logged, unclear ownership verification, etc.) and what would have made the outcome acceptable to them even without the item back.

Q10
オピニオンスケール

How likely are you to recommend this location to a friend based on how this situation was handled?

スケール: 0 – 10
最小:Not at all likely最大:Extremely likely
Q11
選択式

How often do you typically visit or use this location/service?

  • Daily
  • Weekly
  • Monthly
  • Rarely
  • This was my first time
Q12
選択式

What is your age range?

  • Under 18
  • 18-24
  • 25-34
  • 35-44
  • 45-54
  • 55-64
  • 65+
  • Prefer not to say
Q13
メッセージ

Thank you for sharing your experience! Your feedback goes directly into a report we use to fix breakdowns in our lost-and-found process and speed up recovery for future visitors.

含まれる機能

  • AIによる深掘り

    自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。

  • 注意確認設問

    急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。

  • AIが作成する設問文

    文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。

  • 自動レポート

    回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。

他ツールとの比較

ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。

このテンプレートを選ぶ理由

  • Goes beyond a static intake form with a dedicated opinion-scale question on reporting ease, a staff rating question, and a multiple-choice resolution-time question to quantify the core process metrics
  • Includes an AI follow-up interview that reconstructs exactly what happened in each respondent's specific case, particularly valuable when the item wasn't recovered and a generic form would miss the story
  • Uses a matrix question to capture agreement across multiple process statements plus a recommend-likelihood scale, giving both structured and comparative data in one flow
  • Delivered on a platform with automated per-response quality scoring, transparent prompts, and auto-generated reports, backed by a free tier and a $50/mo Business plan

Jotform

Lost and Found Form Template

This is a static intake form template built for logging lost items, not a fielding-ready experience survey with follow-up questions on satisfaction or resolution. It's useful for capturing item details but doesn't probe how the process felt to the person who lost something. Best suited to operational logging rather than experience measurement.

優れている点

  • Easy drag-and-drop customization typical of Jotform's builder
  • Large template library with integrations for storing submissions
  • Simple to deploy quickly for basic item-report capture

物足りない点

  • No adaptive follow-up questioning to explore what happened in an unresolved case
  • No structured scoring of staff helpfulness or resolution speed built into the template
  • No transparent methodology or automated quality scoring of responses

SurveySparrow

Lost and Found Form Template | For Workplace

This template is framed for internal workplace use (employee lost-and-found reporting), which is a somewhat different audience than public visitors or customers who lost items on-site. It offers SurveySparrow's conversational form style but appears to be a fixed-question template rather than one that adapts to each respondent's case. It may need heavy rework to fit a customer-facing recovery-experience use case.

優れている点

  • Conversational, chat-like question flow common to SurveySparrow forms
  • Positioned for workplace/employee reporting scenarios
  • Likely simple to launch as a lightweight internal form

物足りない点

  • Employee-focused framing rather than general visitor/customer experience
  • No adaptive AI interview to dig into unresolved or complex cases
  • No indication of automated quality scoring or per-response reporting

Typeform

Lost And Found Form Template

Typeform's template offers a clean, one-question-at-a-time interface well suited to basic lost-item intake, but it's a static form with predefined logic branching rather than a dynamic experience survey. It doesn't appear designed to measure satisfaction dimensions like staff helpfulness or resolution speed in depth. It's a good-looking form, not a fielding-ready recovery-experience research instrument.

優れている点

  • Polished, respondent-friendly one-question-at-a-time design
  • Basic conditional logic for branching based on answers
  • Fast to set up for simple lost-item reporting

物足りない点

  • No AI-driven follow-up to reconstruct what actually happened in a specific case
  • No built-in matrix or multi-dimensional satisfaction scoring around staff, ease, and speed
  • No transparent prompts or automated per-response quality scoring

よくあるご質問

「Lost and Found Recovery Experience Survey」テンプレートにはどのような設問が含まれていますか？

すぐに使える設問が13問含まれており、最初の設問は次のとおりです：「Thanks for taking a moment to share your experience! Your responses are completely confidential and anonymized. We'd lik…」・「What type of item did you lose?」・「How did you first report your item as lost?」。すべての設問は上でプレビューでき、自由に編集できます。

このアンケートの回答にはどのくらい時間がかかりますか？

回答者は通常、13問を約7分で回答し終えます。

テンプレートは編集できますか？

はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。

このテンプレートは無料で使えますか？

はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。

公開の準備はできましたか？

このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。

このテンプレートを使う無料で始める

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