QuestionPunkQuestionPunk
無料で始める
すべてのテンプレート
Finance & Insurance

Mobile Banking App Experience & Satisfaction Survey

Measures how customers actually use your mobile banking app — login, transfers, bill pay, deposits — and where friction shows up, paired with a prioritization exercise for what to fix next. An AI follow-up interview reconstructs a real recent session in detail, surfacing the exact moment things broke down instead of vague complaints.

このテンプレートを使うほかのテンプレートを見る

設問の例

テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。

全13問・約7分
Q01
メッセージ

Thanks for taking a few minutes to tell us about your mobile banking app experience! We want to understand what's working and what's getting in your way. Your responses are completely confidential and anonymized. This should take about 5 minutes, and your honest answers help us most.

Q02
選択式必須

In the last 30 days, how often have you used the mobile banking app?

  • Not at all
  • Once or twice
  • Weekly
  • A few times a week
  • Daily or almost daily
Q03
選択式必須

Which of these have you done in the app in the last 30 days? Select all that apply.

  • Checked balances or transaction history
  • Transferred money between accounts
  • Paid a bill or sent money to someone
  • Deposited a check by photo
  • Contacted customer support in the app
  • Set up or changed alerts/notifications
Q04
オピニオンスケール必須

Overall, how satisfied are you with the mobile banking app?

スケール: 1 – 7
最小:Very dissatisfied最大:Very satisfied
Q05
マトリクス必須

How satisfied are you with each of the following in the app?

6行 × 5列
  • Logging in (password, PIN, or biometric)
  • Checking balances and transaction history
  • Transferring money between accounts
  • Paying bills or sending money to people
  • Depositing checks by photo
  • ほか1件
列: Very dissatisfied · Dissatisfied · Neutral · Satisfied · Very satisfied
Q06
評価スケール必須

Thinking about the last task you completed in the app, how easy was it to get done?

範囲: 1 – 5
最小:Very difficult最大:Very easy
Q07
選択式必須

In the last 30 days, did you run into any problem, error, or confusing moment while using the app?

  • Yes, at least once
  • No
Q08
AIインタビュー

Reconstruct what happened the last time the respondent tried to complete a task in the mobile banking app — what they were trying to do, whether it worked, and exactly where they got stuck or confused. If they reported a problem in the previous question, dig into what specifically broke and how they resolved it (or whether they gave up and used another channel, like a branch or phone call). If they reported no problems, ask about the one feature they'd most want improved and why it matters to their daily banking habits.

Q09
ベスト・ワースト選択（MaxDiff）必須

If we could only improve a few things about the app, which matter most to you?

  • Faster money transfers
  • More detailed transaction search and filters
  • Better in-app customer support (chat or call)
  • Stronger security features (e.g., biometric login options)
  • Clearer bill pay and scheduling
  • Budgeting and spending insights
  • Faster check deposit processing
  • Simpler navigation and app design
各セットで最も良いもの・最も悪いものを選択最も良い:Most important to improve最も悪い:Least important to improve
Q10
オピニオンスケール必須

How likely are you to recommend our mobile banking app to a friend or colleague?

スケール: 0 – 10
最小:Not at all likely最大:Extremely likely
Q11
選択式

How long have you been a customer with us?

  • Less than 1 year
  • 1-3 years
  • 4-10 years
  • More than 10 years
  • Prefer not to say
Q12
選択式

What is your age range?

  • 18-24
  • 25-34
  • 35-44
  • 45-54
  • 55-64
  • 65+
  • Prefer not to say
Q13
メッセージ

That's everything — thank you! Your answers will feed directly into a report guiding what we fix and build next in the mobile banking app.

含まれる機能

  • AIによる深掘り

    自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。

  • 注意確認設問

    急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。

  • AIが作成する設問文

    文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。

  • 自動レポート

    回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。

他ツールとの比較

ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。

このテンプレートを選ぶ理由

  • Goes beyond satisfaction ratings with an AI follow-up interview that reconstructs the respondent's actual last session (login, transfer, bill pay, deposit) to find the exact moment friction occurred, not just a vague complaint rating.
  • Combines quantitative coverage (usage frequency, feature checklist, satisfaction matrix, task-ease rating, NPS) with a MaxDiff prioritization exercise so you know what to fix first, not just what's broken.
  • Automated per-response quality scoring and transparent prompts mean you can trust the open-ended data and see exactly how the AI probed, rather than reading raw unstructured text.
  • Auto-generated reports turn structured ratings plus reconstructed session detail into a ready-to-share output, with no academic tier needed — just a free tier or the $50/mo Business plan.

Jotform

Mobile Banking Survey Form Template

A static, customizable form template built on Jotform's drag-and-drop form builder, aimed at collecting basic banking app feedback. It's ready to field quickly but relies on fixed question sets rather than any adaptive interviewing.

優れている点

  • Easy to customize within Jotform's builder
  • Quick to deploy for basic feedback collection
  • Familiar, widely-used form platform

物足りない点

  • No adaptive AI follow-up questioning — every respondent sees the same static questions
  • No mechanism to reconstruct a specific recent user session or task
  • No automated quality scoring of responses

SurveySparrow

Mobile Banking Questionnaire Template

A conversational-style survey template focused on digital banking feedback, leveraging SurveySparrow's chat-like UI for a friendlier feel. The flow and branching logic are still pre-scripted rather than dynamically generated per respondent.

優れている点

  • Conversational chat-style presentation for better completion rates
  • Banking-specific question framing
  • Supports skip logic within a pre-built flow

物足りない点

  • No true adaptive AI interviewing that probes based on each individual's answer
  • No task reconstruction or screen-share guided tasks
  • No published methodology for how responses are scored or analyzed

QuestionPro

Mobile app user experience survey template | Voice of the customer surveys

A general mobile app UX template positioned under QuestionPro's Voice of Customer suite, not specific to banking apps. It's a solid generic starting point but would need heavy customization for banking-specific flows like transfers or bill pay.

優れている点

  • Backed by a broader Voice of Customer analytics suite
  • Generic mobile app UX coverage applicable across industries
  • Established survey distribution and panel options

物足りない点

  • Not banking-specific — lacks built-in login/transfer/bill pay/deposit framing
  • No adaptive AI interview to surface the specific breakdown moment in a task
  • No screen-share guided task or voice AI interview option

SurveyMonkey

Mobile App Survey Template & Questions

A general-purpose mobile app feedback template from SurveyMonkey, useful for broad usability and satisfaction questions but not tailored to banking-specific tasks. It functions as a static questionnaire rather than an interactive interview.

優れている点

  • Trusted, widely-used survey brand
  • Simple setup for general app feedback
  • Built-in benchmarking and analytics tools

物足りない点

  • Not banking-specific, so no direct coverage of login, transfers, bill pay, or deposits
  • No adaptive AI follow-up to reconstruct a real recent session
  • No per-response quality scoring or transparent AI prompt methodology

よくあるご質問

「Mobile Banking App Experience & Satisfaction Survey」テンプレートにはどのような設問が含まれていますか？

すぐに使える設問が13問含まれており、最初の設問は次のとおりです：「Thanks for taking a few minutes to tell us about your mobile banking app experience! We want to understand what's workin…」・「In the last 30 days, how often have you used the mobile banking app?」・「Which of these have you done in the app in the last 30 days? Select all that apply.」。すべての設問は上でプレビューでき、自由に編集できます。

このアンケートの回答にはどのくらい時間がかかりますか？

回答者は通常、13問を約7分で回答し終えます。

テンプレートは編集できますか？

はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。

このテンプレートは無料で使えますか？

はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。

公開の準備はできましたか？

このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。

このテンプレートを使う無料で始める

関連テンプレート

似たテーマのほかの調査もご覧ください。

すべて見る
Finance & Insurance

Personal Finance Habits and Confidence Survey

Captures how people actually budget, save, and handle debt month to month, how much financial stress they carry, and how they prioritize competing money goals. Built for banks, fintech apps, and financial coaches benchmarking real behavior instead of stated intentions. An AI follow-up interview digs into the story behind their stress level and top goal — what's blocking progress and what's actually working.

テンプレートを見る
Finance & Insurance

Mobile App Satisfaction & Feedback Survey

Measures how satisfied users are with your app, where they hit friction, and which improvements matter most — for product and mobile teams tracking release health. An AI follow-up interview digs into the story behind each user's satisfaction score, surfacing the specific moment or feature that shaped it.

テンプレートを見る
Finance & Insurance

Banking App UX Audit: Sign-In, Transfers & Alerts

Evaluates customer experience across three core digital banking touchpoints—sign-in, money movement, and notifications—to surface usability pain points, feature demand, and alert-preference data for product teams.

テンプレートを見る
Finance & Insurance

Debit Card Usage & Satisfaction Survey

Explores how customers actually use their debit card day to day — spend allocation, fees, fraud concerns, and feature priorities — with an AI follow-up interview that uncovers the real story behind a decline, surprise fee, or trust issue instead of stopping at a satisfaction score. Built for banks, credit unions, and fintechs evaluating their debit card experience.

テンプレートを見る
Finance & Insurance

Bank Customer Service Request Resolution Survey

Captures how customers experienced a recent request to their bank — the channel used, whether the issue was resolved, and how the interaction felt — with an AI follow-up that digs into the specific moment satisfaction rose or fell. Built for banks and credit unions tracking service quality after calls, chats, branch visits, or app contacts.

テンプレートを見る
Finance & Insurance

Loan Application Experience Survey

Measures how applicants experienced your loan process — from submitting documents to hearing a decision — covering clarity, speed, effort, and satisfaction. An AI follow-up interview reconstructs the exact moment the process broke down for frustrated, denied, or low-effort applicants, giving lenders concrete fixes instead of vague complaints.

テンプレートを見る