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Industry-Specific

Debit Card Usage & Satisfaction Survey

Explores how customers actually use their debit card day to day — spend allocation, fees, fraud concerns, and feature priorities — with an AI follow-up interview that uncovers the real story behind a decline, surprise fee, or trust issue instead of stopping at a satisfaction score. Built for banks, credit unions, and fintechs evaluating their debit card experience.

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設問の例

テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。

全12問・約7分
Q01
メッセージ

Thanks for sharing your experience with your debit card! Your responses are completely confidential and anonymized. This short survey looks at how you actually use it day-to-day and where it could work better for you. It takes about 5 minutes.

Q02
選択式必須

In the last 30 days, how often did you use your debit card to pay for something (in-store, online, or through a mobile wallet)?

  • Not at all
  • 1-3 times
  • 4-10 times
  • 11-20 times
  • More than 20 times
Q03
ポイント配分必須

Thinking about all your everyday spending last month, roughly how did it split across these payment methods?

  • Debit card
  • Credit card
  • Cash
  • Mobile wallet (e.g. Apple Pay, Google Pay)
  • Buy now, pay later
100ポイントを配分
Q04
マトリクス必須

How much do you agree with each statement about your debit card?

5行 × 5列
  • It's accepted everywhere I want to pay
  • The fees on it are reasonable
  • I trust it to protect me from fraud
  • I get notified quickly about card activity
  • It gives me useful rewards or perks
列: Strongly disagree · Disagree · Neutral · Agree · Strongly agree
Q05
ベスト・ワースト選択（MaxDiff）必須

Which of these debit card features matter most to you, and which matter least?

  • Cashback on purchases
  • No foreign transaction fees
  • Real-time spending notifications
  • Higher daily ATM withdrawal limit
  • Freeze/unfreeze the card instantly in the app
  • Virtual card number for online purchases
  • Budgeting and spending insights in the app
  • Fast replacement for a lost or stolen card
各セットで最も良いもの・最も悪いものを選択最も良い:Matters most to me最も悪い:Matters least to me
Q06
選択式必須

In the last 90 days, did you experience any of the following with your debit card?

  • A transaction was declined unexpectedly
  • I was charged a fee I didn't expect
  • I noticed unauthorized or suspicious activity
  • My card was lost, stolen, or compromised
  • None of these
Q07
オピニオンスケール必須

How likely are you to recommend your debit card to a friend or family member?

スケール: 0 – 10
最小:Not at all likely最大:Extremely likely
Q08
AIインタビュー

If the respondent reported a declined transaction, unexpected fee, or suspicious activity, get the full story: what they were trying to do, how the bank responded, how long it took to resolve, and how it affected their trust. If they reported no issues, probe what specifically drives their recommendation score by anchoring on one concrete recent moment using the card. Always close by asking what single change would most improve their day-to-day experience with the card.

Q09
ランク付け

Rank how you prefer to manage your debit card day-to-day, from most to least preferred.

  1. Mobile banking app
  2. Bank website on a computer
  3. Calling customer service
  4. Visiting a branch
  5. Text/SMS alerts
ドラッグして順位を付ける
Q10
選択式

Which age range do you fall into?

  • Under 25
  • 25-34
  • 35-44
  • 45-54
  • 55-64
  • 65+
  • Prefer not to say
Q11
選択式

How long have you banked with the institution that issues this debit card?

  • Less than 1 year
  • 1-3 years
  • 4-7 years
  • 8+ years
  • Prefer not to say
Q12
メッセージ

That's everything — thank you! Your answers feed directly into a report on how debit card fees, features, and trust issues shape the everyday experience, so we can prioritize what to fix and build next.

含まれる機能

  • AIによる深掘り

    自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。

  • 注意確認設問

    急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。

  • AIが作成する設問文

    文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。

  • 自動レポート

    回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。

他ツールとの比較

ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。

このテンプレートを選ぶ理由

  • Goes beyond a single satisfaction score with a dedicated AI follow-up interview that only activates when a respondent reports a declined transaction, surprise fee, or suspicious activity — digging into the real story instead of stopping at a rating.
  • Uses a point-allocation question to capture how spend actually splits across categories, a matrix to test agreement across multiple debit card statements, a best-worst trade-off exercise to force real trade-offs between competing features, and a ranking question for day-to-day account management preferences.
  • Bookends the survey with conversational conversational message intro/outro so respondents know their answers are feeding directly into a report on the institution's debit card experience.
  • Segments by tenure and age range alongside an NPS-style rating-scale recommend question, giving banks/credit unions/fintechs both breadth (structured metrics) and depth (AI-probed narratives) in one instrument.

QuestionPro

Debit Card Survey Template

This is a genuine debit card usage/satisfaction survey template, making it the closest direct comparable in this set. It appears to be a static question template within QuestionPro's broader survey platform, aimed at fielding through standard channels. There's no indication of adaptive interviewing — it reads as a fixed question set rather than a dynamic research instrument.

優れている点

  • Purpose-built as a debit card survey rather than a generic financial services template
  • Backed by QuestionPro's established survey platform with broad distribution and analysis tooling
  • Likely quick to deploy for teams wanting a standard, fixed-question satisfaction survey

物足りない点

  • No adaptive AI follow-up interview — cannot dynamically probe a specific decline, fee complaint, or fraud concern the way our AI interview does
  • No automated per-response quality scoring to flag low-effort or inconsistent answers
  • No published transparent-prompt methodology, so it's unclear how any AI-assisted features (if present) actually work

よくあるご質問

「Debit Card Usage & Satisfaction Survey」テンプレートにはどのような設問が含まれていますか？

すぐに使える設問が12問含まれており、最初の設問は次のとおりです：「Thanks for sharing your experience with your debit card! Your responses are completely confidential and anonymized. This…」・「In the last 30 days, how often did you use your debit card to pay for something (in-store, online, or through a mobile w…」・「Thinking about all your everyday spending last month, roughly how did it split across these payment methods?」。すべての設問は上でプレビューでき、自由に編集できます。

このアンケートの回答にはどのくらい時間がかかりますか？

回答者は通常、12問を約7分で回答し終えます。

テンプレートは編集できますか？

はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。

このテンプレートは無料で使えますか？

はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。

公開の準備はできましたか？

このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。

このテンプレートを使う無料で始める

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