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Nonprofit & Civic

Nonprofit Volunteer Satisfaction & Retention Survey

Measures how satisfied volunteers are with their role, training, recognition, and coordination — and what would keep them coming back. Includes a best-worst trade-off to prioritize fixes and an AI follow-up interview that digs into the real reason behind a volunteer's satisfaction or hesitation to continue. Built for volunteer coordinators and nonprofit program managers.

このテンプレートを使うほかのテンプレートを見る

設問の例

テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。

全12問・約7分
Q01
メッセージ

Thanks for being part of our volunteer team! We'd love your honest feedback on your experience so we can make volunteering here better. Your responses are completely confidential and anonymized. This will take about 5 minutes, and your answers are shared only in summary form with program leadership.

Q02
選択式必須

In the last 3 months, how often have you volunteered with us?

  • Not at all
  • Once
  • 2-3 times
  • Monthly
  • Weekly or more
Q03
オピニオンスケール必須

Overall, how satisfied are you with your volunteer experience so far?

スケール: 1 – 7
最小:Very dissatisfied最大:Very satisfied
Q04
マトリクス必須

How much do you agree with each statement about your volunteer experience?

5行 × 5列
  • Training and onboarding prepared me for my role
  • My volunteer coordinator communicates clearly
  • My contributions are recognized and appreciated
  • I can see the impact of my work
  • Scheduling and logistics are easy to manage
列: Strongly disagree · Disagree · Neutral · Agree · Strongly agree
Q05
オピニオンスケール必須

How likely are you to continue volunteering with us over the next 6 months?

スケール: 0 – 10
最小:Not at all likely最大:Extremely likely
Q06
ベスト・ワースト選択（MaxDiff）必須

Which of these changes would do the most, and least, to improve your experience as a volunteer?

  • More flexible scheduling
  • Better training and onboarding
  • More recognition for my contributions
  • Clearer communication from coordinators
  • More meaningful or impactful tasks
  • More opportunities to socialize with other volunteers
  • More say in decisions or planning
  • Better matching to my skills and interests
各セットで最も良いもの・最も悪いものを選択最も良い:Would help the most最も悪い:Would help the least
Q07
AIインタビュー

Explore the real reason behind this volunteer's satisfaction rating and their likelihood to continue volunteering. If they rated satisfaction or likelihood to continue low or middling, find out the specific moment or interaction that shaped that view and what would need to change for it to improve. If they picked a top item in the improvement trade-off, ask for a concrete example of when its absence affected them. If everything sounds positive, probe for anything that would make them recommend volunteering here to a friend versus staying quiet about it.

Q08
自由回答（長文）

Is there anything else about your volunteer experience you'd like the team to know?

Q09
選択式

How did you first hear about volunteering with us?

  • Friend or family
  • Social media
  • Our website
  • Community event
  • Employer volunteer program
  • School or class requirement
Q10
選択式

Which age range do you fall into?

  • Under 18
  • 18-24
  • 25-34
  • 35-44
  • 45-54
  • 55-64
  • 65+
  • Prefer not to say
Q11
選択式

How do you describe your gender?

  • Woman
  • Man
  • Non-binary
  • Prefer to self-describe
  • Prefer not to say
Q12
メッセージ

Thank you for sharing your experience! Your feedback goes directly to our volunteer program team and helps shape training, scheduling, and recognition for everyone who gives their time here.

含まれる機能

  • AIによる深掘り

    自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。

  • 注意確認設問

    急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。

  • AIが作成する設問文

    文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。

  • 自動レポート

    回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。

他ツールとの比較

ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。

このテンプレートを選ぶ理由

  • Goes beyond a satisfaction score with an AI follow-up interview that digs into the actual reason behind a volunteer's rating and their likelihood to continue — not just a number on a scale.
  • Includes a best-worst (max-diff) trade-off question so coordinators can prioritize which fixes (training, recognition, coordination, etc.) will actually move retention, rather than guessing from open-ended comments alone.
  • Combines structured measurement (agreement matrix, satisfaction and continuation scales) with a long-text catch-all and adaptive probing, giving both quantifiable trends and the qualitative 'why' behind them.
  • Built specifically for volunteer coordinators and program managers, with a friendly opening/closing chat message framing and automated reporting — no academic pricing tier, just a free tier or $50/mo Business plan.

QuestionPro

Non Profit Volunteer Satisfaction Survey Questions + Sample Questionnaire Template

This is a sample questionnaire/blog-style page listing volunteer satisfaction questions rather than a ready-to-field adaptive survey. It's useful as a question bank for coordinators building a survey from scratch. QuestionPro's broader platform supports standard survey logic and reporting, but this specific page is reference content, not an interactive template experience.

優れている点

  • Provides a curated list of sample questions specific to nonprofit volunteer satisfaction
  • Backed by a large, established survey platform with broad question-type support
  • Free to reference for building a custom questionnaire

物足りない点

  • Presented as static sample questions/blog content, not a fielding-ready adaptive interview
  • No mechanism to probe 'why' behind a satisfaction score beyond fixed follow-up text fields
  • No trade-off prioritization (e.g., max-diff) question to rank which fixes matter most

Jotform

Volunteer Satisfaction Survey Form Template

A ready-to-use, customizable form template built on Jotform's drag-and-drop form builder, good for quickly collecting structured volunteer feedback. It's a static form rather than a conversational or adaptive survey experience, so all questions are fixed in advance. Strong for simple deployment and integrations, but not designed for deeper qualitative follow-up.

優れている点

  • Easy drag-and-drop customization within Jotform's familiar form builder
  • Quick to deploy with existing Jotform integrations (e.g., email, sheets, CRM)
  • Templated layout reduces setup time for basic feedback collection

物足りない点

  • Static question set with no adaptive AI follow-up to explore individual responses
  • No built-in trade-off/prioritization question type like max-diff
  • No per-response quality scoring or automated analytical report generation

SurveySparrow

Sample Volunteer Satisfaction Survey Template

SurveySparrow's conversational-style UI makes this template feel more personal than a plain form, but the flow is still a pre-set sequence of questions rather than a true adaptive interview. It's a solid fielding-ready template for basic volunteer feedback. Deeper 'why' behind ratings would still rely on generic open-text follow-ups.

優れている点

  • Conversational, chat-like question flow that feels more engaging than a static form
  • Ready-to-use template requiring minimal setup
  • Mobile-friendly presentation typical of SurveySparrow's platform

物足りない点

  • No adaptive AI-driven follow-up that changes based on a specific volunteer's answer content
  • No trade-off prioritization question (e.g., max-diff) to rank potential fixes
  • No transparent prompt methodology or automated quality scoring per response

SurveyMonkey

Volunteer Survey Questions And Template

A well-known, fielding-ready template backed by SurveyMonkey's mature survey infrastructure and analytics dashboards. It covers standard volunteer feedback questions but relies on fixed question paths rather than adaptive interviewing. Good for benchmarking and quick deployment, less suited to uncovering individualized reasons behind a volunteer's rating.

優れている点

  • Backed by SurveyMonkey's established analytics and reporting dashboards
  • Quick to launch with broad distribution options (email, link, embed)
  • Familiar interface for respondents and survey admins alike

物足りない点

  • No adaptive AI follow-up interview to dig into an individual volunteer's specific reasoning
  • No built-in trade-off/prioritization question type like max-diff for ranking fixes
  • No transparent AI prompt disclosure or automated per-response quality scoring

よくあるご質問

「Nonprofit Volunteer Satisfaction & Retention Survey」テンプレートにはどのような設問が含まれていますか？

すぐに使える設問が12問含まれており、最初の設問は次のとおりです：「Thanks for being part of our volunteer team! We'd love your honest feedback on your experience so we can make volunteeri…」・「In the last 3 months, how often have you volunteered with us?」・「Overall, how satisfied are you with your volunteer experience so far?」。すべての設問は上でプレビューでき、自由に編集できます。

このアンケートの回答にはどのくらい時間がかかりますか？

回答者は通常、12問を約7分で回答し終えます。

テンプレートは編集できますか？

はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。

このテンプレートは無料で使えますか？

はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。

公開の準備はできましたか？

このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。

このテンプレートを使う無料で始める

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