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Nonprofit & Civic

Volunteer Experience & Program Evaluation Survey

Assesses how volunteers experience training, communication, recognition, and support, and how likely they are to keep volunteering or recommend the program. An AI follow-up interview digs into the specific experience behind their satisfaction score so program staff know exactly what to fix or protect.

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設問の例

テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。

全13問・約7分
Q01
メッセージ

Thanks for giving your time as a volunteer — now we'd like a few minutes of it back to hear how the experience has been for you. Your responses are completely confidential and anonymized. This takes about 5 minutes and helps us make the program better for you and future volunteers.

Q02
選択式必須

Which program or role best describes most of your volunteer work with us?

  • (Replace with Program A)
  • (Replace with Program B)
  • (Replace with Program C)
  • Event-based / one-time volunteering
  • Other
Q03
選択式必須

How long have you been volunteering with us?

  • Less than 1 month
  • 1-6 months
  • 6-12 months
  • 1-3 years
  • More than 3 years
Q04
マトリクス必須

How much do you agree with each statement about your volunteer experience?

5行 × 5列
  • I received adequate training for my role
  • Staff communicate clearly about expectations and schedules
  • My contributions are recognized appropriately
  • I feel supported by staff or coordinators when I have questions or issues
  • I understand the impact my volunteer work has on the mission
列: Strongly disagree · Disagree · Neutral · Agree · Strongly agree
Q05
オピニオンスケール必須

Overall, how satisfied are you with your experience volunteering here?

スケール: 1 – 7
最小:Not at all satisfied最大:Extremely satisfied
Q06
オピニオンスケール必須

How likely are you to continue volunteering with us over the next 12 months?

スケール: 0 – 10
最小:Very unlikely最大:Very likely
Q07
オピニオンスケール必須

How likely are you to recommend volunteering with us to a friend or colleague?

スケール: 0 – 10
最小:Not at all likely最大:Extremely likely
Q08
ベスト・ワースト選択（MaxDiff）必須

If we could only improve a few things about the volunteer experience, which would matter most to you — and which matter least?

  • Better initial training
  • More flexible scheduling
  • Clearer role expectations
  • More frequent communication from staff
  • More recognition for contributions
  • More opportunities to take on leadership
  • More chances to connect with other volunteers
  • More visibility into the impact of the work
各セットで最も良いもの・最も悪いものを選択最も良い:Matters most最も悪い:Matters least
Q09
AIインタビュー

Anchor on the respondent's most recent volunteering shift or task and reconstruct what actually happened: what they were asked to do, how prepared and supported they felt in the moment, and any friction with staff, scheduling, or unclear expectations. If their satisfaction or continuation likelihood was low, probe for the specific incident or pattern behind it and what would need to change for them to rate it higher; if it was high, probe what specifically made it feel worthwhile so it can be protected and replicated.

Q10
自由回答（長文）

Is there anything else about your volunteer experience — good or bad — that we haven't asked about?

Q11
選択式

Which age range do you fall into?

  • Under 18
  • 18-24
  • 25-34
  • 35-44
  • 45-54
  • 55-64
  • 65+
  • Prefer not to say
Q12
選択式

How do you describe your gender?

  • Woman
  • Man
  • Non-binary
  • Prefer to self-describe
  • Prefer not to say
Q13
メッセージ

Thank you for sharing your experience! Your answers go directly to our volunteer program team and will shape training, recognition, and support changes for everyone who gives their time here.

含まれる機能

  • AIによる深掘り

    自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。

  • 注意確認設問

    急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。

  • AIが作成する設問文

    文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。

  • 自動レポート

    回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。

他ツールとの比較

ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。

このテンプレートを選ぶ理由

  • Goes beyond a single satisfaction score with an AI follow-up interview that anchors on the respondent's most recent volunteering shift or task and reconstructs what actually happened, so program staff get concrete detail instead of guessing what a low or high rating means
  • Combines structured measurement (matrix agreement statements, satisfaction, retention likelihood, and recommendation likelihood on opinion scales) with a max-diff trade-off question to prioritize which improvements matter most
  • Includes an open-ended long-text catch-all plus demographic questions (tenure, role, age, gender) so results can be segmented by volunteer type without bloating the core survey
  • Automated per-response quality scoring and auto-generated reports mean staff aren't manually reading every transcript to find what to fix or protect

Jotform

Volunteer Evaluation Form Template

A ready-to-field form builder template for evaluating volunteers, with Jotform's usual drag-and-drop customization and integrations. It's built around structured questions rather than any conversational follow-up, so it's better suited to routine check-ins than deep diagnostic feedback.

優れている点

  • Easy to customize and embed via Jotform's form builder
  • Likely integrates with Jotform's broader workflow/automation and payment ecosystem
  • Fielding-ready template, not just a guide

物足りない点

  • Static question set with no adaptive follow-up to probe why a volunteer rated something low or high
  • No voice AI interview option or automated per-response quality scoring
  • No published methodology on how questions were designed or scored

Typeform

Free Volunteer Evaluation Form Template

Typeform's conversational one-question-at-a-time format is polished and pleasant to fill out, which can help completion rates. It's still a fixed script, though — every respondent sees the same questions in the same order regardless of their answers.

優れている点

  • Clean, mobile-friendly conversational UI
  • Free to use as a starting template
  • Easy branching logic for basic skip patterns

物足りない点

  • No adaptive AI interviewing — logic jumps are pre-set, not generated from the respondent's actual answer
  • No voice interview or guided screen-share task capability
  • No automated quality scoring of open-ended responses

QuestionPro

Volunteer Experience Survey Template

A conventional survey template covering the same core themes (training, communication, recognition) as QuestionPunk's, backed by QuestionPro's enterprise survey and analytics platform. It relies on standard question types and reporting dashboards rather than any AI-driven probing during the interview itself.

優れている点

  • Broad survey-platform feature set (logic, dashboards, panel access)
  • Template directly targets volunteer experience, so question themes overlap well
  • Established analytics and cross-tabulation tools

物足りない点

  • No adaptive AI follow-up interview to reconstruct a specific recent volunteering experience
  • No voice AI interview option
  • No transparent per-question prompt methodology published for respondents or admins

SurveyMonkey

Volunteer Survey Questions And Template

SurveyMonkey offers a straightforward volunteer feedback template plus supporting guidance on question wording, useful for teams building their own survey from scratch. It's a static questionnaire with SurveyMonkey's standard analytics, not an interview experience.

優れている点

  • Well-known, easy-to-deploy survey builder
  • Includes guidance/context around volunteer survey question design
  • Solid baseline reporting and export options

物足りない点

  • No adaptive follow-up questioning based on individual responses
  • No voice AI interview or guided task/screen-share functionality
  • No automated response quality scoring

よくあるご質問

「Volunteer Experience & Program Evaluation Survey」テンプレートにはどのような設問が含まれていますか？

すぐに使える設問が13問含まれており、最初の設問は次のとおりです：「Thanks for giving your time as a volunteer — now we'd like a few minutes of it back to hear how the experience has been…」・「Which program or role best describes most of your volunteer work with us?」・「How long have you been volunteering with us?」。すべての設問は上でプレビューでき、自由に編集できます。

このアンケートの回答にはどのくらい時間がかかりますか？

回答者は通常、13問を約7分で回答し終えます。

テンプレートは編集できますか？

はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。

このテンプレートは無料で使えますか？

はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。

公開の準備はできましたか？

このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。

このテンプレートを使う無料で始める

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