Public EV Charging Experience Survey

Welcome! This survey asks about your recent public EV charging experiences—station availability, payment, and safety. It takes about 10 minutes. Your participation is voluntary and you may stop at any time. There are no right or wrong answers—we are interested in your honest opinions. All responses are confidential and will be reported only in aggregate.

What type of vehicle do you primarily drive?

• Battery electric vehicle (BEV)
• Plug-in hybrid electric vehicle (PHEV)
• Hybrid (not plug-in)
• Gasoline or diesel
• Other

Overall, how satisfied or dissatisfied are you with the public EV charging experience in your area?

In the last 30 days, how long did you typically wait to start charging after arriving at a station?

• No wait
• Under 5 minutes
• 5–15 minutes
• 16–30 minutes
• 31–60 minutes
• Over 60 minutes

Which payment methods did you use at public chargers in the last 30 days? Select all that apply.

• RFID/network card or fob
• Charging network mobile app
• Contactless tap (credit/debit)
• Chip/swipe (credit/debit)
• Apple Pay or Google Pay
• Plug & Charge (ISO 15118)
• Pay at cashier/kiosk
• Other

When using public charging stations in your area, how safe or unsafe do you generally feel?

Based on your experiences, what one or two improvements would most help availability, payment, or safety at the charging stations you use?

What is your age?

• 18–24
• 25–34
• 35–44
• 45–54
• 55–64
• 65+
• Prefer not to say

Thank you for your time—your feedback helps improve public EV charging for everyone.

In the last 30 days, how often did you use public charging?

• 0 times
• 1–2 times
• 3–5 times
• 6–10 times
• 11 or more times

In the last 30 days, how often did you encounter out-of-service chargers?

Overall, how easy or difficult was it to start and pay for a charging session in the last 30 days?

Which on-site features make you feel safer at charging locations? Select all that apply.

• Bright, even lighting
• Visible security cameras
• Staff presence or security patrols
• Clear signage and wayfinding
• Open sightlines (no hidden areas)
• Emergency call button
• Other drivers present
• Call-for-help in app or kiosk
• Other

We'd like to learn a bit more about your public EV charging experiences. An AI moderator will ask you a couple of follow-up questions.

How do you describe your gender?

• Woman
• Man
• Non-binary
• Prefer not to say

In the last 30 days, where did you use public charging? Select all that apply.

• Highway corridor sites
• Grocery or retail parking
• Workplace or office parking
• Public parking garages/lots
• Curbside/on-street chargers
• Hotels or lodging
• Rest areas/service plazas
• Dealerships
• Other

What issues, if any, did you experience when paying at public chargers in the last 30 days? Select all that apply.

• None
• Card declined despite funds
• Reader would not detect card/fob
• App could not start session
• Authentication or account error
• Price displayed did not match receipt
• Session started but power did not deliver
• Other

In which region do you primarily use public charging?

• United States
• Canada
• United Kingdom
• European Union
• Australia/New Zealand
• India
• Southeast Asia
• East Asia
• Middle East
• Africa
• Other

What is the highest level of education you have completed?

• Less than high school
• High school or equivalent
• Some college, no degree
• Associate degree
• Bachelor's degree
• Postgraduate degree
• Prefer not to say

What is your current employment status?

• Employed full-time
• Employed part-time
• Self-employed
• Student
• Homemaker/Caregiver
• Unemployed
• Retired
• Prefer not to say