Translation Quality & Localization UX Assessment

Welcome! This brief survey (approximately 6–8 minutes) asks about your recent experiences using products or websites in different languages. Your participation is voluntary, and you may stop at any time. There are no right or wrong answers — we are interested in your honest opinions. All responses are confidential and will be reported only in aggregate to improve translation and localization quality.

In the past 30 days, how often did you use a product or website in a language other than your primary language?

• Daily
• Several times a week
• About once a week
• A few times this month
• Not in the past 30 days

The following questions are about your most recent session using a product or website in a non-primary language.

Overall, did the product use the same terms and labels consistently throughout?

• Yes, clearly consistent
• Partly consistent
• Not consistent
• Not sure

If possible, share one or two examples where the translation seemed inconsistent or incorrect. Include the term you expected, if known.

Finally, a few questions about you for classification purposes.

Thank you for your feedback — your responses will directly help us improve the localization and translation quality of our products. If you have any questions, please contact us at [support email].

Which interface language do you mainly use right now?

• English
• Spanish
• Chinese (Simplified)
• Chinese (Traditional)
• French
• German
• Portuguese
• Arabic
• Hindi
• Japanese
• Korean
• Russian
• Italian
• Other
• Prefer not to say

How would you rate the overall translation quality?

Where did you notice inconsistent terminology? Select all that apply.

• Buttons and labels
• Menus or navigation
• Error messages
• Help/FAQ or support
• Onboarding or tutorials
• Legal or policy text
• Marketing or promotional text
• System notifications
• Search and filters
• Other (please specify)
• I did not notice any inconsistencies

If you could suggest one change to improve the translations, what would it be?

In which region do you currently live?

• North America
• Central America & Caribbean
• South America
• Western Europe
• Eastern Europe
• Middle East & North Africa
• Sub-Saharan Africa
• South Asia
• East Asia
• Southeast Asia
• Central Asia
• Oceania
• Prefer not to say

In the past 30 days, which languages did you actively read or interact with online? Select all that apply.

• English
• Spanish
• Chinese (Simplified)
• Chinese (Traditional)
• French
• German
• Portuguese
• Arabic
• Hindi
• Japanese
• Korean
• Russian
• Italian
• Other
• Prefer not to say

How would you rate the accuracy of the translations (i.e., the meaning was correct and complete)?

Please rank the following areas from most to least in need of translation improvement.

1. Buttons and labels
2. Menus or navigation
3. Error messages
4. Help/FAQ or support
5. Onboarding or tutorials
6. Legal or policy text
7. System notifications

Based on your responses in this survey, please share any additional thoughts or feelings about your experience with translated or localized content. Our AI moderator may ask a follow-up question to better understand your perspective.

Which age group do you fall into?

• 18–24
• 25–34
• 35–44
• 45–54
• 55–64
• 65 or older
• Prefer not to say

How would you rate the naturalness of the translations (i.e., the text read as if it were originally written in that language)?

How do you describe your gender?

• Woman
• Man
• Non-binary
• Prefer not to say

How would you rate the cultural appropriateness of the translations (i.e., the content felt relevant and respectful for your culture)?

How would you rate your proficiency in the non-primary language you use most often online?

How would you describe the tone and formality of the translated text?

In the past 30 days, how often did you notice translations that were unclear, awkward, or incorrect?

• Never
• Rarely
• Sometimes
• Often
• Very often