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Customer Experience

14-Day Product Satisfaction & Issue Pulse Survey

A recurring pulse survey for active SaaS product users that measures satisfaction, captures bugs, and prioritizes feature improvements over a rolling 14-day window.

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設問の例

テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。

全18問・約9分
Q01
メッセージ

Welcome, and thank you for participating in this brief product feedback survey. Your responses will help us understand your recent experience and prioritize improvements. This survey takes approximately 9 minutes. Participation is voluntary and you may stop at any time. All responses are kept confidential and reported in aggregate only. There are no right or wrong answers — we simply want your honest opinions.

Q02
プルダウン

How long have you been using the product?

  • Under 1 month
  • 1–3 months
  • 3–12 months
  • 1–2 years
  • 2+ years
Q03
オピニオンスケール

Overall, how satisfied are you with the product over the last 14 days?

スケール: 1 – 7
最小:Very dissatisfied最大:Very satisfied
Q04
選択式

In the last 14 days, did you encounter any bugs, errors, or crashes?

  • Yes
  • No
Q05
ランク付け

Please rank the following areas from most to least important for improving your experience.

  1. Reliability / Stability
  2. Performance speed
  3. New or expanded features
  4. Integrations
  5. Ease of use / UX
  6. Reporting & insights
ドラッグして順位を付ける
Q06
自由回答（長文）

Based on your responses in this survey, is there anything else you'd like to share about your recent experience with the product?

Q07
プルダウン

Which of the following best describes your role?

  • Individual contributor
  • Team lead / Manager
  • Executive
  • Operations / Support
  • Data / Analytics
  • Engineering
  • Product / Design
  • Other
Q08
メッセージ

Thank you for your time — your feedback directly helps us prioritize improvements. We appreciate it!

Q09
プルダウン

Approximately how many separate sessions did you use the product in the last 7 days?

  • 0 (did not use)
  • 1–2 sessions
  • 3–5 sessions
  • 6–10 sessions
  • 11–20 sessions
  • More than 20 sessions
Q10
オピニオンスケール

How likely are you to recommend this product to a colleague or peer?

スケール: 0 – 10
最小:Not at all likely最大:Extremely likely
Q11
選択式

Where did the issue(s) occur? Select all that apply.

  • Dashboard
  • Reports
  • Collaboration / Sharing
  • Mobile app
  • Integrations
  • Billing & account
  • Settings & admin
  • Other (please specify)
Q12
自由回答（長文）

If we could ship one change next month, what should it be and why?

Q13
プルダウン

Approximately how many people work at your company?

  • 1–10
  • 11–50
  • 51–200
  • 201–1,000
  • 1,001+
Q14
選択式

Which parts of the product did you use in the last 14 days? Select all that apply.

  • Dashboard
  • Reports
  • Collaboration / Sharing
  • Mobile app
  • Integrations
  • Billing & account
  • Settings & admin
  • Other (please specify)
Q15
AIインタビュー

Thank you for your ratings. I'd like to understand what's driving your experience. What factors most influenced how you rated the product?

Q16
オピニオンスケール

How disruptive was the most significant issue to your work?

スケール: 1 – 5
最小:Not at all disruptive最大:Extremely disruptive
Q17
プルダウン

Where are you primarily located?

  • North America
  • Europe
  • Asia-Pacific
  • Latin America
  • Middle East & Africa
  • Other
Q18
自由回答（長文）

Please describe the most disruptive issue you experienced. Include what you were doing at the time and any error messages you noticed.

含まれる機能

  • AIによる深掘り

    自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。

  • 注意確認設問

    急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。

  • AIが作成する設問文

    文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。

  • 自動レポート

    回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。

他ツールとの比較

ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。

このテンプレートを選ぶ理由

  • Combines structured quant (satisfaction, NPS-style likelihood-to-recommend, usage frequency, feature-area checklist) with an AI follow-up interview that adaptively probes what's actually driving the score, rather than stopping at a static scale.
  • Purpose-built for SaaS bug and issue triage: it asks whether bugs occurred, where they occurred, how disruptive the worst one was, and then an open-text description of what happened and what the respondent was doing — giving product teams reproducible detail, not just a satisfaction number.
  • Includes a ranking exercise for improvement priorities and an open 'what should we ship next month' question, so the survey doubles as a lightweight roadmap-prioritization input, not just a sentiment tracker.
  • Designed as a recurring 14-day pulse (with role, company size, and location segmentation) so results can be trended over time and cut by respondent segment, and every AI probe/prompt is transparent and auditable.

QuestionPro

Product Satisfaction Survey Questions + Sample Template

This page reads as a question-bank/sample-template article rather than a ready-to-field survey instrument, covering general product satisfaction question ideas. It's a useful reference for question wording but doesn't provide a bug-triage flow or a rolling pulse structure out of the box. QuestionPro's platform does support advanced logic and reporting, but that's separate from what's shown on this page.

優れている点

  • Offers sample question phrasing across multiple satisfaction dimensions
  • Backed by a broader survey platform with logic/branching capabilities
  • Useful as a starting reference for building a custom satisfaction survey

物足りない点

  • Presented as static sample questions, not a pre-built fielding-ready recurring pulse template
  • No adaptive AI follow-up interview to probe 'why' behind a rating in real time
  • No structured bug/issue-location capture or disruption-severity scoring shown

SurveyMonkey

Product Satisfaction Survey Template

A ready-to-use, fielding-ready template from a well-established survey platform, likely covering general satisfaction and NPS-style questions. It's a solid generic starting point but is not tailored to a recurring 14-day SaaS usage cadence or to structured bug/issue capture. Follow-up is limited to static branching logic rather than conversational AI probing.

優れている点

  • Fielding-ready template usable immediately without custom build
  • Backed by mature survey distribution and reporting tools
  • Likely includes standard satisfaction/NPS question patterns

物足りない点

  • Static question set with no adaptive AI interview to dig into 'why' a respondent answered as they did
  • No built-in bug-location, severity-scoring, or guided screen-share task for issue reproduction
  • No automated per-response quality scoring or transparent prompt methodology

SurveySparrow

Product Satisfaction Survey Template

SurveySparrow is known for conversational, chat-style survey UI, and this template likely presents satisfaction questions in that format. It's a ready-made template but appears general-purpose rather than built specifically around a recurring product pulse or structured bug intake. The conversational tone improves completion rates but isn't the same as true adaptive AI interviewing that generates novel follow-up questions.

優れている点

  • Conversational, chat-style question flow that can feel more engaging than a plain form
  • Fielding-ready template requiring minimal setup
  • Platform supports mobile-friendly, one-question-at-a-time delivery

物足りない点

  • Conversational UI is scripted, not adaptive AI that generates new probing questions based on responses
  • No structured bug/issue-severity or issue-location capture evident
  • No automated quality scoring or transparent AI prompt disclosure

よくあるご質問

「14-Day Product Satisfaction & Issue Pulse Survey」テンプレートにはどのような設問が含まれていますか？

すぐに使える設問が18問含まれており、最初の設問は次のとおりです：「Welcome, and thank you for participating in this brief product feedback survey. Your responses will help us understand y…」・「How long have you been using the product?」・「Overall, how satisfied are you with the product over the last 14 days?」。すべての設問は上でプレビューでき、自由に編集できます。

このアンケートの回答にはどのくらい時間がかかりますか？

回答者は通常、18問を約9分で回答し終えます。

テンプレートは編集できますか？

はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。

このテンプレートは無料で使えますか？

はい。エディターで開けば、すぐに編集を始められます。お試しにアカウントは不要で、無料プランでアンケートを公開できます。

公開の準備はできましたか？

このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。

このテンプレートを使う無料で始める

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