30-Day Hospitality Staff Engagement Pulse

Welcome, and thank you for participating in this confidential pulse survey. It takes about 10 minutes to complete. Your participation is voluntary and you may stop at any time. There are no right or wrong answers — we want your honest perspective. Your responses are anonymous, reported only in aggregate, and used solely to improve your work experience. Please answer based on your experience in the last 30 days.

In the last 30 days, my job responsibilities have been clear.

Overall, how would you rate the coaching you received from your manager in the last 30 days?

In the last 30 days, I felt recognized for doing good work.

In the last 30 days, I had adequate staffing and workload support to do my job well.

If you could change one thing about your work experience next month, what would it be?

What is your primary role?

• Front desk / Reception
• Housekeeping
• Food and beverage
• Kitchen / Back of house
• Maintenance / Engineering
• Concierge / Guest services
• Management
• Other (please specify)
• Prefer not to say

Thank you for your time — your feedback helps us improve your work experience. Results will be reviewed by your leadership team and used to inform next month's action plans.

In the last 30 days, I understood what was expected of me each shift.

Which coaching formats were most helpful to you in the last 30 days? Select all that apply.

• On-the-job feedback during shift
• 1:1 check-ins
• Shadowing or mentoring
• Written SOP updates
• Team huddles
• Formal training sessions
• I did not receive coaching
• Other (please specify)

Rank the following forms of recognition from most valued to least valued.

1. Thank-you in person
2. Public shout-out
3. Small rewards (e.g., gift card)
4. Schedule flexibility or preferences
5. Career development opportunities

In the last 30 days, I had the tools, equipment, and resources I needed to do my job effectively.

Thank you for your ratings. We'd like to understand your experience in a bit more depth. An AI interviewer will ask you a couple of follow-up questions based on the topics covered in this survey.

How long have you worked at this company?

• Less than 3 months
• 3–11 months
• 1–2 years
• 3–5 years
• More than 5 years
• Prefer not to say

In the last 30 days, I knew which tasks to prioritize when things got busy.

When you needed help in the last 30 days, where did you go first?

• Manager or supervisor
• Teammate
• Lead or trainer
• HR
• Knowledge base or SOPs
• I wasn't sure where to go
• I did not need help

What is your current employment status?

• Full-time
• Part-time
• Seasonal / Temporary
• Contractor
• Prefer not to say

In the last 30 days, I had what I needed to deliver good guest service.

Which shifts do you most often work?

• Mostly mornings
• Mostly afternoons / evenings
• Mostly overnight
• Mixed / rotating
• Prefer not to say

What type of location do you primarily work in?

• Hotel / Resort
• Restaurant / Bar
• Event / Catering
• Club / Casino
• Other (please specify)
• Prefer not to say