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Education & Academic

AI Chatbot Effectiveness in Student Advising & Support

This survey evaluates student experiences with AI chatbot advising and support services. It measures usage patterns, task types, perceived success rates, satisfaction, trust, comparison to human advisors, and areas for improvement.

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設問の例

テンプレートの内容をプレビューできます。すべての設問は公開前に自由に編集できます。

全26問・約11分
Q01
メッセージ

Welcome to this survey on AI chatbot advising and support services. We are conducting research to understand student experiences with AI chatbot tools used for academic advising and support. Your participation is completely voluntary, and you may stop at any time without consequence. There are no right or wrong answers — we are interested in your honest opinions and experiences. All responses are anonymous, confidential, and will be reported only in aggregate for research purposes. This survey takes approximately 12 minutes to complete. By continuing, you consent to participate in this research.

Q02
選択式

Have you used an AI chatbot for academic advising or student support services at your institution?

  • Yes
  • No
Q03
選択式

In the current or most recent semester, approximately how often have you used the AI chatbot for advising or support?

  • Once
  • 2–3 times
  • 4–6 times
  • 7–10 times
  • More than 10 times
Q04
オピニオンスケール

Thinking about your overall experience, how often has the AI chatbot successfully resolved your questions or tasks?

スケール: 1 – 5
最小:Never最大:Always
Q05
オピニオンスケール

How much do you trust the accuracy of the information provided by the AI chatbot?

スケール: 1 – 7
最小:Do not trust at all最大:Trust completely
Q06
選択式

Have you also consulted a human advisor for academic advising or student support this semester?

  • Yes
  • No
Q07
AIインタビュー

We'd like to hear more about your specific experiences with the AI chatbot. Please describe a recent interaction you had — what were you trying to accomplish, what happened, and how could the experience have been better?

Q08
オピニオンスケール

How likely are you to continue using the AI chatbot for advising or support in the future?

スケール: 1 – 7
最小:Extremely unlikely最大:Extremely likely
Q09
自由回答（長文）

Based on your responses in this survey, please share any additional thoughts or feelings about the AI chatbot advising experience that we may not have covered.

Q10
プルダウン

What is your current year of study?

  • First year / Freshman
  • Second year / Sophomore
  • Third year / Junior
  • Fourth year / Senior
  • Fifth year or beyond
  • Graduate student (Master's)
  • Graduate student (Doctoral)
  • Other
Q11
選択式

Which of the following tasks have you attempted using the AI chatbot? Select all that apply.

  • Course registration or enrollment questions
  • Degree requirements or academic planning
  • Financial aid or billing inquiries
  • Campus resources or services information
  • Scheduling appointments with advisors
  • Career guidance or internship information
  • Technical or IT support
  • Mental health or wellness resources
  • Deadline or calendar reminders
  • Other (please specify)
Q12
オピニオンスケール

Overall, how satisfied are you with the quality of responses provided by the AI chatbot?

スケール: 1 – 7
最小:Extremely dissatisfied最大:Extremely satisfied
Q13
オピニオンスケール

How confident are you in making academic decisions based on the AI chatbot's recommendations?

スケール: 1 – 7
最小:Not at all confident最大:Extremely confident
Q14
オピニオンスケール

Compared to a human advisor, how would you rate the AI chatbot on accuracy of information?

スケール: 1 – 7
最小:Much worse than a human advisor最大:Much better than a human advisor
Q15
オピニオンスケール

How likely are you to recommend the AI chatbot to a fellow student?

スケール: 1 – 7
最小:Extremely unlikely最大:Extremely likely
Q16
プルダウン

What is your primary field of study?

  • Arts & Humanities
  • Business & Management
  • Education
  • Engineering & Technology
  • Health Sciences & Medicine
  • Law
  • Natural Sciences & Mathematics
  • Social Sciences
  • Computer Science & Information Technology
  • Other (please specify)
Q17
オピニオンスケール

How satisfied are you with the accuracy of the information provided by the AI chatbot?

スケール: 1 – 7
最小:Extremely dissatisfied最大:Extremely satisfied
Q18
オピニオンスケール

Compared to a human advisor, how would you rate the AI chatbot on understanding your specific situation?

スケール: 1 – 7
最小:Much worse than a human advisor最大:Much better than a human advisor
Q19
プルダウン

What is your age range?

  • 18–20
  • 21–23
  • 24–26
  • 27–30
  • 31–35
  • 36 or older
  • Prefer not to say
Q20
オピニオンスケール

How satisfied are you with the speed of the AI chatbot's responses?

スケール: 1 – 7
最小:Extremely dissatisfied最大:Extremely satisfied
Q21
オピニオンスケール

Compared to a human advisor, how would you rate the AI chatbot on convenience and accessibility?

スケール: 1 – 7
最小:Much worse than a human advisor最大:Much better than a human advisor
Q22
オピニオンスケール

How satisfied are you with the clarity and understandability of the AI chatbot's responses?

スケール: 1 – 7
最小:Extremely dissatisfied最大:Extremely satisfied
Q23
オピニオンスケール

Compared to a human advisor, how would you rate the AI chatbot on the overall quality of support provided?

スケール: 1 – 7
最小:Much worse than a human advisor最大:Much better than a human advisor
Q24
オピニオンスケール

How satisfied are you with the helpfulness of the AI chatbot in addressing your specific needs?

スケール: 1 – 7
最小:Extremely dissatisfied最大:Extremely satisfied
Q25
選択式

If you could choose, which option would you most prefer for academic advising or support?

  • AI chatbot only
  • Human advisor only
  • A combination of both AI chatbot and human advisor
  • No preference
Q26
オピニオンスケール

How satisfied are you with how easy the AI chatbot is to use?

スケール: 1 – 7
最小:Extremely dissatisfied最大:Extremely satisfied

含まれる機能

  • AIによる深掘り

    自由回答に合わせてAIが追加で質問し、固定のフォームでは拾えない具体的な内容を引き出します。

  • 注意確認設問

    急いだ回答や質の低い回答者を除外する仕組みを標準で備えています。

  • AIが作成する設問文

    文言、設問の順序、条件分岐をAIが調査の目的に合わせて作成します。

  • 自動レポート

    回答が集まると、テーマ、引用、わかりやすい要約が自動で作成されます。

他ツールとの比較

ほかのアンケートツールで最も近いテンプレートを調べました。それぞれの優れている点と、このテンプレートがさらに踏み込んでいる点をまとめています。

このテンプレートを選ぶ理由

  • Includes an adaptive AI follow-up interview that lets students describe specific chatbot experiences in their own words, going beyond fixed-choice ratings
  • Covers usage patterns and task types (which advising tasks were attempted) alongside granular satisfaction dimensions — accuracy, speed, clarity, helpfulness, and ease of use
  • Directly benchmarks the AI chatbot against human advisors on accuracy, understanding, convenience, and overall quality, plus captures stated preference for AI vs. human vs. hybrid support
  • Measures trust and decision-confidence in AI recommendations, and closes with an open-text reflection question plus demographic breakdowns (year, field of study, age) for segmentation

SurveySparrow

Customer Support Chatbot Template

This is a fielding-ready static template for evaluating chatbot-based customer support, which overlaps conceptually with chatbot effectiveness measurement. However, it is built for general customer support contexts rather than academic advising, so questions around task types, trust in academic decisions, or comparison to human advisors are not present. It would require substantial customization to fit a student advising use case.

優れている点

  • Purpose-built for chatbot interaction feedback rather than a generic satisfaction survey
  • Likely includes standard CSAT/ease-of-use question types common to chatbot evaluation
  • Quick to deploy for teams already using SurveySparrow's platform

物足りない点

  • Static question set with no adaptive AI-driven follow-up probing into individual chatbot experiences
  • Not tailored to academic advising — lacks student-specific constructs like trust in academic decisions or comparison to human advisors
  • No published methodology for scoring response quality, unlike QuestionPunk's automated per-response scoring

よくあるご質問

「AI Chatbot Effectiveness in Student Advising & Support」テンプレートにはどのような設問が含まれていますか？

すぐに使える設問が26問含まれており、最初の設問は次のとおりです：「Welcome to this survey on AI chatbot advising and support services. We are conducting research to understand student exp…」・「Have you used an AI chatbot for academic advising or student support services at your institution?」・「In the current or most recent semester, approximately how often have you used the AI chatbot for advising or support?」。すべての設問は上でプレビューでき、自由に編集できます。

このアンケートの回答にはどのくらい時間がかかりますか？

回答者は通常、26問を約11分で回答し終えます。

テンプレートは編集できますか？

はい。公開前であれば、すべての設問、選択肢、順序を編集できます。設問の追加や削除のほか、調査の目的に合わせた作り直しをAIエディターに依頼することもできます。

このテンプレートは無料で使えますか？

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公開の準備はできましたか？

このテンプレートをエディターで開いてみてください。最初の回答者が目にする前に、すべてを自由に変更できます。

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